Hello Everyone,
I've had the same issues with my iPhone 6+. It all started with the newest update; the dreaded 9.3.1. From reading everyones posts, it has to be in the updates firmware. Im pretty sure it has to with the 3D touch response. Since the iPhone 6/6Plus doesn't have the hardware capability that the newer 6S/6S Plus has with it newer touch response screen. I have caught the screen moving slightly on its own after it started to bug out, like it was looking for more of an input from the screen itself. I have read that some people have been able to revert back to an old iOS update like 9.3 or 9.2.1 and the issues are resolved. Ive also looked around and really haven't seen people that have bought the newer iPhone models (6S/6SPlus) having the same issues with the newest update.
I've called Verizon and they said since its out of the 1 year warranty I would need to go through Assurion insurance and pay $200.00 to have it replaced. The phone has never been dropped, scratched, dented, nor has the screen been broken or chipped, and it has never been submerged or had water spill on/or in it.
I called and set an appointment with the genius bar. They ran their tests and said they could not see anything wrong with the hardware or phone itself even though the so called "Genius" saw first hand at the phone freezing and the white bars on the screen. Since it was shy a few months of being out of warranty, they said they could try to fix it for $350.00. So I asked the "Genius," " So, you ran a comprehensive diagnostic test on the hardware and software and found nothing to be wrong with the phone?". Genius replied "Yes". Me,"But you were just able to see the problems I'm having with the phone first hand?". Genius again replies "Yes". "You; yourself, even stated that the phone was in great condition and didn't look like it was submerged at any time in water, correct?". Genius "yes". "So why am I going to pay you; to take a perfectly good phone, and let you try to restore the factory settings when I have done that at home. What happens when you open the phone and find all the hardware and components to be good and in working order? Do I still have to pay you $350.00 for trying to fix my phone that is still truly not fixed, when I'm **** near certain that the issues is the newest update?". Genius, "Unfortunately, yes. Then you could either purchase a new phone or go through your carriers insurance program".
I'm at my breaking point and no longer know what to do. I think my next solution is to video all interactions with Verizon and the Apple store and Genius bar and release it to youtube and social media. Maybe apple will pay attention to a lot of people having this problem and do the right thing. We pay a lot of money for these devices because they are supposedly the most reliable cell phones on the market. When it starts to be a hardware, software, firmware issues from the manufacturer if its in warranty great, you might be helped, but if its out of warranty and they caused the problem, they do not own up the situation to make it right. Shame on you apple!
I think if this is not resolved within the next month. I will be selling all of our apple products and going with Microsoft and Samsung. Which means selling 3 2014 27' iMacs, 4 iPads. 1 iPad Mini, 3 iPhones, 1 Mac book and all the accessories that go with every piece of equipment. Im tired of big Corporations not standing by the products they make and making them so they have an expiration date sooner than they should.
So F-you Apple. I'm done!!!!!
