I have had my ipad 2 replaced, spent over 20 hours on the phone with either AT&T and Apple and still have no resolution, they have replaced the SIM card twice and still no results. AT&T has replaced several devices and it's an APPLE software problem and they're denying it. There were several people in the store at 4860 Bethesda Avenue last night spending money on a software issue, my ipad registers with ver. 8.4, however 9.3.1 needs a bug fix fast, I can't connect to my mobile plan, WIFI moves super slow. I have reconfigured this old ipad 3 times and the new ipad 2 twice, still no results.
At the Apple store, the reps are rude, arrogant, do not have enough technical support to provide hands on assistance, they can't fix these ipad due to the clue used during manufacturing, no it has to be junked or you spend case replacing something that's a software issue. I'e been called a liar by their Apple Care Reps.
I will not spend one more dime of my cash on apple products, I've worked as a recruiter for years and plan on sharing my experience with my federal clients so that the federal customers don't spend hundreds of thousands of dollars on devices that are not professionally supported and they force you to do updates that do not work.