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iPhone SE Bluetooth issues

I have a new iPhone SE and have so far paired it to a 2014 BMW 328i and a 2011 Kia Optima and a 2015 Kia Santa Fe. In all cases, I have terrible quality bluetooth call reception... the audio while on a phone call is extremely scratchy and distorted.


If I pair an iPhone 6S to each of these vehicles (same iOS version - 9.3.1), I do NOT experience these issues and calls are clear.


When I use the iPhone SE to make phone calls outside of Bluetooth, I have no issues and calls are clear.


This bluetooth issue on my iPhone SE does NOT impact Bluetooth music streaming. Only sounds scratchy / distorted with phone calls.


Apple, so far, is blaming the vehicle manufacturers despite there being multiple vehicle models and brands involved.


BMW and Kia state this must be an Apple problem.


Apple Genius bar is absolutely no help -- they state they can't report "software issues" to Apple and are only able to replace bad iPhones.


I'm at a complete loss as to how to get this to Apple's attention so they can fix the issue.


For now, I don't know what to do. All I know is that Bluetooth audio is very important to me in California since it is illegal to use your phone except in a hands free manner.


Anyone know how we can get this information to someone at Apple that can actually do something about it?


Robert

Posted on Apr 4, 2016 5:27 PM

Reply
934 replies

Apr 13, 2016 8:02 AM in response to denisamir

You are correct, if it turns out it is a hardware problem your screwed and will have to spend alot of time and effort to get it replaced. Your best bet is to return the phone and use your old one or find another. I returned mine yesterday and the lady at Verizon said "oh it should work just like your 5s did, I have not heard of this problem" 🙂 BS. Give me my $ back and reactivate my 5s. Now with my 5s back, life is back to normal and everything a-ok



IF you waiting and hoping its a software fix, I can guarantee you that the software fix will not be pushed out until after your return period has expired. Just an FYI


I personally think it is a hardware issue If you read the news articles everywhere they say that the SE if not selling well but if you try to get one through Verizon and elsewhere its over a months wait in order to purchase one. I think they are resourcing the part from another Vendor to fix the issue and there is a shortage of phones available until they can build the new phones with the right part.

Apr 13, 2016 8:10 AM in response to jedes

We certainly have defined the issue...I went in person to the Apple store yesterday. No surprise, when the nice woman swapped out my current SE for a new one, same issue. Her take on it given she wiped the software, is that it indeed could be hardware.

One more thing, Apple, if you are reading these, many are noting cars and traditional headsets...for the record, this issue also affects bluetooth installed hearing aid connectivity using a phonak icom.

Apr 13, 2016 8:12 AM in response to grantfromhickory

grantfromhickory, if it hardware issue and I will wait to buy long time and they build new iphones with right part I don't have garantee that I will buy new one.

It can be old one.


I don't have apple store in my city and it is difficult for me to prove to the shop that quality of some Bluetooth sound in some modes are bad.... somebody will not hear the noises and shop or repair center do not make me happy to replace or repair my iPhone.. it is big problem for iPhone users to prove the issue...

Apr 13, 2016 8:19 AM in response to denisamir

You are right , it is hard to prove to Apple or the companies selling these that there is a problem so that should be even more reason to just return it for a refund. In the US if you don't have an Apple store within like 30 miles from you they will allow you to mail it in free for a refund or repair. I would just get your money back while you can, you can always repurchase the phone once the issues are fixed. Also they can't sell a phone at a later date as new when it is really just a repair or refurb so that shouldnt be an issue

Apr 14, 2016 2:13 AM in response to skierrob2

Hi, I have just purchased iPhone SE 64GB in UK, and have same issue with distorted speech from callers when using Bluetooth in car.


The phone is running IOS 9.3 (13E233) - and is fresh out of the box.


Tried calling different contacts - to eliminate potential reception issues at the recipient's end, and they all said they can hear me ok.


My car is a Hyundai ix35 2010. Previously I had a trusted iPhone 4 - and this worked fine.


Please Apple confirm whether this is an IOS glitch and software fixable?


Thanks

Terry

iPhone SE Bluetooth issues

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