Level 2

148 points

My apps won't download or update on App Store, what to do?

Hey!

My App Store has not updated any apps automatically for a few weeks, even though I have the "update automatically" setting on. (And no, those updates do not require Wi-Fi to update, my 4G mobile data should've been fine.) Now it has gotten to the point where I can't update any apps even manually. I click the "update" icon and the progress circle shows up but doesn't start increasing. It just stays stuck. How can I fix this?

I'm also unable to download/install any new apps. This happens with all of the apps I've tried to install so it is not app specific issue. I have rebooted my phone, checked my App Store and internet settings, logged out and logged in on my Apple ID. I have also reset my network settings. I have tried downloading with both Wi-Fi and mobile data with apps that do not require Wi-Fi to intall. All multiple times, and over the time period of few days. I don't have any restrictions on.

When I click the "install" button, it just shows the progress circle without the middle square and it stays stuck with no progress. Sometimes the app shows as a white icon on my home screen but not everytime. If it does, I can not directly delete it but I can stop the "installing" on App Store which makes the white icon go away eventually. I have one app that survived installing past the white icon stage but got stuck on "waiting". I may click it but nothing happens.

I have iPhone 6, and 9.3.1 software.

I am really desperate for an answer, please.

iPhone 6, iOS 9.3.1

Posted on Apr 10, 2016 8:43 AM

Top-ranking reply

KrisYYC

Level 1

8 points

Posted on Sep 25, 2017 7:08 PM

**Update**

Did a full backup/restore. At first that seemed to fix it but then I had trouble again downloading apps. I had to run out for a bit and decided to try it completely away from home on LTE. It worked flawlessy. Both App Store and iTunes Store.

Now I'm back home and it SEEMS to be working ok on my home wifi.

Perhaps it was something in my home network it didn't like. On the bright side the back/restore also fixed the playlist order problem (where it won't save the changes you've made to song order in a playlist) in the music player.

Kris

View in context

88 replies

Sep 22, 2016 8:50 PM in response to Annalydian

Tried your solution and it worked !! Tried for hours to download my apps.. so happy I found your helpful post !!

kargnas

Level 1

18 points

Oct 3, 2016 1:14 PM in response to Annalydian

My iPhone 7 has this same problem. I am very angry in few weeks. My iPhone has data since 2013.

I’ve tried these all:

Soft Reboot / Hard Reboot (=Force Reboot)
Reset All Settings
Reset network settings
Restored again with backup that I backed up when iOS 9. (This works, but finally has same problem after few days)
Sign out and Sign in Apple ID on AppStore Setting
Sign out and Sign in Apple ID on iCloud Setting
Change my Apple ID to another one
Wi-Fi and LTE
VPN
Update/download my apps with iTunes (This can download, but still can’t works in iPhone)
Close all of apps in app switcher list (double tap of home key)
Checked “Settings > General > Restrictions“ Option (I disabled it)
Close App Store force => Sign out Appstore on Settings => Hard Reboot => Sigin in iTunes Store again
Sync with iTunes and try download apps on iPhone
Make Airplane on and back to off after 20 seconds
Set ‘Automatically’ to Date & Time
Set ‘Manually’ to Date & Time
Storage : My phone has 128GB and 80GB free space. But I tried to free more.

All of them not works. *******!

Oct 22, 2016 1:05 PM in response to elcpu

Thank you! Sometimes the most simple solution is the one we overlook. I appreciate you posting this answer!

Astabeth

Level 1

13 points

Oct 29, 2016 8:39 PM in response to kargnas

Same here. I have tried all of these. I had to borrow a computer to do #4 because it filled up my computer. I am ready to leave Apple for good!

Nov 4, 2016 3:31 PM in response to kargnas

I'm having the same problem now on my iPhone 7. Did you ever get it resolved?

Meme0818

Level 1

13 points

Nov 7, 2016 1:15 PM in response to elcpu

Now I have I phone 6 plus I have had suntrust mobile app since it's been available it said I had to go to app store to upgrade new version before I could use it and it won't allow me to use it tried uninstalling it and reinstalling it it just sits they're please help

Dec 3, 2016 9:39 PM in response to Annalydian

HHave had nothing but problems since I updated to iOS 10.1.1 Initially the iPhone froze while trying to update to 10.1.1 so I had to compete using mac. Think this may have been the start of the probelms. now I cannot download apps in one go, have to retry 5 or 6 times. Apps constantly ash or start and then crash out to home screen.

HAve tried all of the suggestions on this thread, same issues.

ios needs an update and fast.

Dec 20, 2016 9:16 PM in response to Annalydian

How do I update an app on iPhone 7 while I'm installing An ap

Dec 20, 2016 9:19 PM in response to Wafa Nessa

How do i install an app that says pay and then says installed vertification purchase while signing into icl

Dec 20, 2016 9:19 PM in response to Wafa Nessa

Sorry, not sure what you mean? Please clarify.

wasemse

Level 1

4 points

Jan 18, 2017 11:21 PM in response to Annalydian

Jan 22, 2017 8:55 AM in response to Arnett93

Thank you so much! This work for me! I hope will work forever. Thanks again! ;)

Nika0803

Level 1

4 points

Mar 17, 2017 8:36 PM in response to Annalydian

Why wouldn't my iPhone 7 allow my to update my apps without having a credit card on filed?

Nsppkp

Level 1

4 points

Mar 18, 2017 1:56 PM in response to Annalydian

I dont no what i write

Nsppkp

Level 1

4 points

Mar 18, 2017 1:58 PM in response to Annalydian

My app store doesn't download and updates what can i do

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

My apps won't download or update on App Store, what to do?