My apps won't download or update on App Store, what to do?

Hey!


My App Store has not updated any apps automatically for a few weeks, even though I have the "update automatically" setting on. (And no, those updates do not require Wi-Fi to update, my 4G mobile data should've been fine.) Now it has gotten to the point where I can't update any apps even manually. I click the "update" icon and the progress circle shows up but doesn't start increasing. It just stays stuck. How can I fix this?


I'm also unable to download/install any new apps. This happens with all of the apps I've tried to install so it is not app specific issue. I have rebooted my phone, checked my App Store and internet settings, logged out and logged in on my Apple ID. I have also reset my network settings. I have tried downloading with both Wi-Fi and mobile data with apps that do not require Wi-Fi to intall. All multiple times, and over the time period of few days. I don't have any restrictions on.

When I click the "install" button, it just shows the progress circle without the middle square and it stays stuck with no progress. Sometimes the app shows as a white icon on my home screen but not everytime. If it does, I can not directly delete it but I can stop the "installing" on App Store which makes the white icon go away eventually. I have one app that survived installing past the white icon stage but got stuck on "waiting". I may click it but nothing happens.


I have iPhone 6, and 9.3.1 software.


I am really desperate for an answer, please.

iPhone 6, iOS 9.3.1

Posted on Apr 10, 2016 8:43 AM

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Posted on Sep 25, 2017 7:08 PM

**Update**


Did a full backup/restore. At first that seemed to fix it but then I had trouble again downloading apps. I had to run out for a bit and decided to try it completely away from home on LTE. It worked flawlessy. Both App Store and iTunes Store.


Now I'm back home and it SEEMS to be working ok on my home wifi.


Perhaps it was something in my home network it didn't like. On the bright side the back/restore also fixed the playlist order problem (where it won't save the changes you've made to song order in a playlist) in the music player.


Kris

88 replies

May 24, 2017 11:18 PM in response to DG.1

I found today that there can be another background related to update/install apps. My iPhone and iPad was not able to update some applications (messenger and linkedin), but the rest of apps worked.

I tried remove non-working apps and install them again, but I was not able to install them after removing.

I tried to sign-out/in, soft reset etc.


Then I tried to install new application which was never installed on my devices and store asked me for verification of payment method. After verification all updates on all devices started working.

Jun 15, 2017 6:31 PM in response to Annalydian

This is going to sound a bit unorthodox, but as soon as I deleted my FACEBOOK app, everything started downloading and updating!!! My Facebook app has been messed up for awhile... not updating. Super annoying! I even got a new phone! Upgraded to iPhone 7 Plus. Still messed up Facebook app. I use an app called Friendly to get on Facebook now.

Hope this works for y'all, too! ❤

Jul 9, 2017 7:51 PM in response to KatPike

Is the device owned by your school or employer?


If not, and you have already reset the device, then I would suggest you back it up and then erase it so you can set it up as a new device. The first time around, do not set it up from the Backup, just get it initially set up so you can look at the Settings to see if Restrictions is accessible. If it is, then erase again and restore from the backup to see if the issue remains fixed.


Cheers,


GB

Apr 10, 2016 8:51 AM in response to Annalydian

Try going to Settings > General > Restrictions > and make sure that the iTunes Store, Installing Apps, Deleting Apps, and In-App Purchases are all under the Allow section. Test installing again.


If the above does not work:

Close the App Store completely from the app switcher window by double clicking the Home button and swiping up the App Store preview pane until it disappears from the screen. You may have to look for the App Store pane by scrawling to the left.

Then sign out of the iTunes Store (in Settings).

Then do a forced restart. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears.

Then sign back into the iTunes Store.

If neither works you may have a corrupted system and would have to do a Restore. I would restore as New and test the phone as the backup could be corrupted. Make sure to import all your photos and important data first. If the backup is corrupted, restoring it will bring back the corruption.

https://support.apple.com/en-us/HT201252

May 15, 2016 9:15 AM in response to elcpu

Thanks for suggestions to this problem which I, too, am experiencing on my iPhone 5S. Google maps became wonky and I deleted it. Now unable to download it from App store. Have confirmed that there's suffiicient memory. Tried closing app store and forced restart. Same thing still happening-- little download symbol (cloud with downward pointing arrow) blinks and then reappears without the download beginning. What am I doing wrong?? Appreciate any help you can provide.

May 16, 2016 8:14 AM in response to elcpu

Finally discovered a work around by plugging iPhone into my laptop. After initial synching, reproductions of iPhone screens appeared on iTunes, I lifted the Google Maps icon onto one of the screens and it downloaded successfully. I then clicked "apply" and it appeared on the phone. Still don't know why I can't download apps directly to iPhone via my wi-fi network...but am relieved to have Google Maps working!

May 24, 2016 4:00 AM in response to elcpu

I Also have this same problem on my iPhone 6s and none of your solutions worked at all. Though I could not "sign out of iTunes" in my settings because there was no obvious way to do that and you didn't explain how to do that other than "go to settings" to do it. Well I went everywhere in settings that contalined iTunes and could find no way to sign out of my account.

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My apps won't download or update on App Store, what to do?

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