My apps won't download or update on App Store, what to do?

Hey!


My App Store has not updated any apps automatically for a few weeks, even though I have the "update automatically" setting on. (And no, those updates do not require Wi-Fi to update, my 4G mobile data should've been fine.) Now it has gotten to the point where I can't update any apps even manually. I click the "update" icon and the progress circle shows up but doesn't start increasing. It just stays stuck. How can I fix this?


I'm also unable to download/install any new apps. This happens with all of the apps I've tried to install so it is not app specific issue. I have rebooted my phone, checked my App Store and internet settings, logged out and logged in on my Apple ID. I have also reset my network settings. I have tried downloading with both Wi-Fi and mobile data with apps that do not require Wi-Fi to intall. All multiple times, and over the time period of few days. I don't have any restrictions on.

When I click the "install" button, it just shows the progress circle without the middle square and it stays stuck with no progress. Sometimes the app shows as a white icon on my home screen but not everytime. If it does, I can not directly delete it but I can stop the "installing" on App Store which makes the white icon go away eventually. I have one app that survived installing past the white icon stage but got stuck on "waiting". I may click it but nothing happens.


I have iPhone 6, and 9.3.1 software.


I am really desperate for an answer, please.

iPhone 6, iOS 9.3.1

Posted on Apr 10, 2016 8:43 AM

Reply
88 replies

Sep 25, 2017 7:04 PM in response to gail from maine

1. The same problem as the OP who I replied too. That's pretty evident isn't it?

2. If I knew why I can't download or update apps I wouldn't be on here asking.

3. Not sure what you mean by "where" but I'm at home

4. Same as OP who I replied too. I get the progress circle spinning but doesn't progress beyond that.


I've tried every troubleshooting advice given in this thread.

Sep 25, 2017 7:08 PM in response to KrisYYC

**Update**


Did a full backup/restore. At first that seemed to fix it but then I had trouble again downloading apps. I had to run out for a bit and decided to try it completely away from home on LTE. It worked flawlessy. Both App Store and iTunes Store.


Now I'm back home and it SEEMS to be working ok on my home wifi.


Perhaps it was something in my home network it didn't like. On the bright side the back/restore also fixed the playlist order problem (where it won't save the changes you've made to song order in a playlist) in the music player.


Kris

Apr 10, 2016 8:51 AM in response to Annalydian

Try going to Settings > General > Restrictions > and make sure that the iTunes Store, Installing Apps, Deleting Apps, and In-App Purchases are all under the Allow section. Test installing again.


If the above does not work:

Close the App Store completely from the app switcher window by double clicking the Home button and swiping up the App Store preview pane until it disappears from the screen. You may have to look for the App Store pane by scrawling to the left.

Then sign out of the iTunes Store (in Settings).

Then do a forced restart. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears.

Then sign back into the iTunes Store.

If neither works you may have a corrupted system and would have to do a Restore. I would restore as New and test the phone as the backup could be corrupted. Make sure to import all your photos and important data first. If the backup is corrupted, restoring it will bring back the corruption.

https://support.apple.com/en-us/HT201252

May 15, 2016 9:15 AM in response to elcpu

Thanks for suggestions to this problem which I, too, am experiencing on my iPhone 5S. Google maps became wonky and I deleted it. Now unable to download it from App store. Have confirmed that there's suffiicient memory. Tried closing app store and forced restart. Same thing still happening-- little download symbol (cloud with downward pointing arrow) blinks and then reappears without the download beginning. What am I doing wrong?? Appreciate any help you can provide.

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My apps won't download or update on App Store, what to do?

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