Level 2

148 points

My apps won't download or update on App Store, what to do?

Hey!

My App Store has not updated any apps automatically for a few weeks, even though I have the "update automatically" setting on. (And no, those updates do not require Wi-Fi to update, my 4G mobile data should've been fine.) Now it has gotten to the point where I can't update any apps even manually. I click the "update" icon and the progress circle shows up but doesn't start increasing. It just stays stuck. How can I fix this?

I'm also unable to download/install any new apps. This happens with all of the apps I've tried to install so it is not app specific issue. I have rebooted my phone, checked my App Store and internet settings, logged out and logged in on my Apple ID. I have also reset my network settings. I have tried downloading with both Wi-Fi and mobile data with apps that do not require Wi-Fi to intall. All multiple times, and over the time period of few days. I don't have any restrictions on.

When I click the "install" button, it just shows the progress circle without the middle square and it stays stuck with no progress. Sometimes the app shows as a white icon on my home screen but not everytime. If it does, I can not directly delete it but I can stop the "installing" on App Store which makes the white icon go away eventually. I have one app that survived installing past the white icon stage but got stuck on "waiting". I may click it but nothing happens.

I have iPhone 6, and 9.3.1 software.

I am really desperate for an answer, please.

iPhone 6, iOS 9.3.1

Posted on Apr 10, 2016 8:43 AM

88 replies

Jan 31, 2018 10:34 PM in response to Annalydian

My iPhone can’t download apps nor update from apps

Feb 24, 2018 10:10 AM in response to Annalydian

I won’t let me download a game and I keep trying but It won’t let me download the game

Feb 24, 2018 10:17 AM in response to jaydenfrombethlehem

What do you mean by "it won't let" you?

Feb 24, 2018 2:06 PM in response to gail from maine

It won’t let me download the game

Feb 24, 2018 7:55 PM in response to jaydenfrombethlehem

What do you mean by "it won't let you"?

Mar 2, 2018 8:37 AM in response to elcpu

Hi I have a iPhone 5 but when I update or download any apps it does not work so what should I do

abbas259

Level 1

4 points

Mar 27, 2018 1:02 PM in response to Annalydian

My iPhone 7 will not let me download any apps for the past couple of days

Mar 27, 2018 5:27 PM in response to sairafromjeddah

I have an iPhone 7, and the apps will not update or download. Do u have any ideas

Jun 13, 2017 9:18 AM in response to Annalydian

I have the same issue with apps not updating.

Jan 23, 2017 6:39 AM in response to yonosastra

just to let you guys know the method i just tried only last couple hours. But then the problem came back again. Now i still cant download/update apps over my wifi. I do believe this is something to do with my fiber optic router. I use ZTE F609. I did try using my other wifi (ADSL router) and app store work fine. I use 3G/LTE everything also fine. It got to be the router ZTE F609. i really dont know what setting i should change. I wish somebody can help me.

Mar 17, 2017 8:59 PM in response to Wafa Nessa

I had an issue with updating my apps due to the fact that my payment bounced for the storage I purchase monthly from Apple. I ended up creating a new Apple ID and skipping payment information altogether on setup (the option to skip entering payment info is small and seems to be meant to be overlooked). Finally, I uninstalled all of the apps that were downloaded and all the stock apps that update periodically and reinstalled them under my new Apple ID account.

Mar 18, 2017 11:10 PM in response to miss.manson.

miss.manson. wrote:

I had an issue with updating my apps due to the fact that my payment bounced for the storage I purchase monthly from Apple. I ended up creating a new Apple ID and skipping payment information altogether on setup (the option to skip entering payment info is small and seems to be meant to be overlooked). Finally, I uninstalled all of the apps that were downloaded and all the stock apps that update periodically and reinstalled them under my new Apple ID account.

This is only going to cause you issues down the road. Simply update your payment method and let Apple charge you for the services or apps you purchased.

Mar 18, 2017 11:12 PM in response to Nika0803

Nika0803 wrote:

Why wouldn't my iPhone 7 allow my to update my apps without having a credit card on filed?

Because you have pending charges. That's usually the reason anyway. Apple will also send you an email that a charge failed. You will have to update your billing info before you can update or purchase even free apps.

Didge001

Level 1

4 points

Apr 26, 2017 12:18 AM in response to Annalydian

iPhone 7 may end up corrupt if you download an app in which the software does not like, or if that app has clashed through updates and so on.

Easy fix, delete the last app you downloaded! Works every time :-)

If not, delete the last few until it does!

rdwmpls

Level 1

13 points

Apr 30, 2017 8:03 PM in response to Annalydian

My solution:

Settings > General > About > Applications

If there are apps in the "NO UPDATES AVAILABLE" list, one or more of them might be blocking access to the App Store. I deleted one that was no longer available in the App Store and suddenly all was right again.

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My apps won't download or update on App Store, what to do?