Level 2

148 points

My apps won't download or update on App Store, what to do?

Hey!

My App Store has not updated any apps automatically for a few weeks, even though I have the "update automatically" setting on. (And no, those updates do not require Wi-Fi to update, my 4G mobile data should've been fine.) Now it has gotten to the point where I can't update any apps even manually. I click the "update" icon and the progress circle shows up but doesn't start increasing. It just stays stuck. How can I fix this?

I'm also unable to download/install any new apps. This happens with all of the apps I've tried to install so it is not app specific issue. I have rebooted my phone, checked my App Store and internet settings, logged out and logged in on my Apple ID. I have also reset my network settings. I have tried downloading with both Wi-Fi and mobile data with apps that do not require Wi-Fi to intall. All multiple times, and over the time period of few days. I don't have any restrictions on.

When I click the "install" button, it just shows the progress circle without the middle square and it stays stuck with no progress. Sometimes the app shows as a white icon on my home screen but not everytime. If it does, I can not directly delete it but I can stop the "installing" on App Store which makes the white icon go away eventually. I have one app that survived installing past the white icon stage but got stuck on "waiting". I may click it but nothing happens.

I have iPhone 6, and 9.3.1 software.

I am really desperate for an answer, please.

iPhone 6, iOS 9.3.1

Posted on Apr 10, 2016 8:43 AM

Top-ranking reply

KrisYYC

Level 1

8 points

Posted on Sep 25, 2017 7:08 PM

**Update**

Did a full backup/restore. At first that seemed to fix it but then I had trouble again downloading apps. I had to run out for a bit and decided to try it completely away from home on LTE. It worked flawlessy. Both App Store and iTunes Store.

Now I'm back home and it SEEMS to be working ok on my home wifi.

Perhaps it was something in my home network it didn't like. On the bright side the back/restore also fixed the playlist order problem (where it won't save the changes you've made to song order in a playlist) in the music player.

Kris

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88 replies

Mar 2, 2018 2:55 PM in response to sairafromjeddah

What does "it doesn't work" mean? We are not all-seeing. We have no idea what issues you are running into when you state "it doesn't work". Imagine if you were trying to help someone and all you had to go on was "it doesn't work"?

Please provide clear detail of what, exactly, is happening.

Cheers,

Mar 26, 2018 12:15 AM in response to Annalydian

Hi, I am having the same problems with my 8plis. Been like it for about a week or two now. Not updating can’t get past the ‘get’ on the new apps. It’s very annoying. Has anyone successfully fixed theirs?

Arnett93

Level 1

9 points

Jan 21, 2017 6:08 PM in response to Annalydian

I have THE solution. No need for calling tech support or running to the nearest Apple Store.

Launch: Settings--> General--> Restrictions--> Toggle "Enable Restrictions"--> scroll down to Installing Apps and Deleting Apps--> If toggle switches are off, toggle them on. --> Double click home button and swipe UP to close settings. --> Re-open Settings--> Scroll to iTunes and App Store--> Tap Apple ID--> Log out--> Power Cycle iPhone. Once phone is powered back on, go to Settings--> ITunes and App Store--> Apple ID--> Re-enter your log in credentials--> Back arrow--> General--> Restrictions--> Scroll down to Installing Apps and Deleting Apps--> Toggle switches back to "off"--> Close Settings App--> Open App Store and your phone will be back to normal downloading!

Sep 5, 2017 9:44 PM in response to Arnett93

Okay so now my whole "App

Store" app is gone. Lol i cant win

Sep 10, 2017 6:12 PM in response to elcpu

I had this problem on my iPhone SE, where I couldn't download or update apps or download music or iBooks, until I followed the steps provided, and now I can. Thank you, this has been a great help.

Sep 25, 2017 6:43 PM in response to KrisYYC

What same problem? What is happening to you exactly? Why can't YOU download or update apps? Where are you trying to do this? What happens when you try?

mdh36

Level 1

4 points

Oct 2, 2017 1:46 PM in response to elcpu

Thank you very very much <3

Flip2011

Level 1

4 points

Oct 5, 2017 12:14 PM in response to Annalydian

How do I get my phone to update apps and download apps

Oct 10, 2017 8:37 PM in response to Annalydian

I have the same problem because my App Store says I can't download games and it don't work.

Oct 10, 2017 9:39 PM in response to Joseph_hull_713

If it says you can't download games, it also probably says something about contacting iTunes Support, right?

iTunes Support WorldWide

Oct 18, 2017 7:52 AM in response to Gracieferg

What do you mean by "app bundles"? Are you connected to the internet via Wifi? What happens when you try? Where are you downloading them from?

Cheers,

Oct 19, 2017 8:40 AM in response to Annalydian

My iPhone 7 won’t let me download apps either? It’s very frustrating. Apple need to sort this problem out

Pefhra

Level 1

8 points

Nov 4, 2017 6:57 AM in response to elcpu

This fix took about 3 minutes and solved my problem. Thank you!

Dec 25, 2017 11:27 AM in response to Arnett93

Help! I have tried your suggestion multiple times and I have also tried other methods and nothing is working! What should I do? This is stressing me out!

Jan 13, 2018 7:17 PM in response to Annalydian

Everytime I try to download game Pigeon it will load and say get app again it won’t let me download it

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My apps won't download or update on App Store, what to do?