Cannot send iMessages on my Mac but can receive them

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I changed my main Apple ID email address yesterday, and also changed from my iPhone 5C to a iPhone SE.

Once I did changed my Apple ID email address, I had to sign out of all my devices, and sign back in with the new email cause I was getting error since the apps were trying to log in with the old email.

After that, everything was working on all devices except 1 thing. I cannot send iMessages from Messages on my Mac. iMessage is working on my iPhone correctly. I can receive iMessages on both Mac and iPhone. I can even send SMS (non-imessage) messages on my Mac. Really, all I can't do is to send iMessages from the Mac.

What I did :

- Restarted my computer
- Log out and back in of Messages on the Mac
- Log out and back in of iCloud on the Mac
- Deleted Messages related Preferences files
- Deleted Keychain passwords that were using the old email

Not sure what else to try. Any help would be greatly appreciated. Thanks!

I'm running El Capitan by the way (10.11.4) on a 2012 15 inches Macbook Pro.

MacBook Pro, iOS 9.3.1

Posted on Apr 11, 2016 6:18 AM

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Posted on Mar 14, 2019 1:46 PM

I just tried the one from cabrownfromottawa way up, i think on page 5 of this thread: https://discussions.apple.com/thread/7528581?answerId=33300061022#33300061022. If that doesn't take you there, here is a copy: So I tried everything on all 4 of these pages and none worked.  Finally I contacted Apple Support and after getting passed to a 2nd level, having them have me capture some logs and have them analyzed, I got it fixed.




Close all applications, specifically Messages


Reboot


Spotlight search for Keychain Access


Search in Keychain Access for - com.apple.facetime


Right click on and delete - com.apple.facetime: registrationV1


Reboot


Launch Messages


It certainly worked for me! Good luck!

111 replies
Question marked as Top-ranking reply

Mar 14, 2019 1:46 PM in response to sara92_

I just tried the one from cabrownfromottawa way up, i think on page 5 of this thread: https://discussions.apple.com/thread/7528581?answerId=33300061022#33300061022. If that doesn't take you there, here is a copy: So I tried everything on all 4 of these pages and none worked.  Finally I contacted Apple Support and after getting passed to a 2nd level, having them have me capture some logs and have them analyzed, I got it fixed.




Close all applications, specifically Messages


Reboot


Spotlight search for Keychain Access


Search in Keychain Access for - com.apple.facetime


Right click on and delete - com.apple.facetime: registrationV1


Reboot


Launch Messages


It certainly worked for me! Good luck!

Jun 16, 2019 9:51 AM in response to cabrownfromottawa

I did this, tried to mark it helpful, and was not able to. It did work for me, perfectly. Happily, I had copied the instruction onto a sticky note, because today, several months later, I again was unable to send messages from my laptop. I went into keychain access as directed, and found that the com.apple.facetime had come back today, at 11:00 a.m. I followed the rest of the instructions, and it worked like a charm, again.

Dec 14, 2017 12:27 PM in response to rniev022

Hi,


You do realise that Text Forwarding is sending SMS items from and to the iPhone so it can pass it on via the phone's carrier service ?


iMessages are not SMS.


The Original Poster even says have can send SMS.



User uploaded file

8:27 pm Thursday; December 14, 2017


 iMac 2.5Ghz i5 2011 (Sierra)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 iPhone 6 iOS 11.x and an iPad (2)

Feb 15, 2018 1:12 PM in response to flekkowich

Hi,


Try this Users Tip When the iMessages account will not Login

Particularly the last part about phoning Apple.


If you have two Active Receive At IDs such as the Apple ID and the iPhone Number you may well see "Sync" "Copies" (They are not Syncs as they are just sent to all registered devices - nor are they true copies but it is a simple way to think of the same Message being sent to the Apple ID and the iPhone Number)



User uploaded file

9:12 pm Thursday; February 15, 2018


 iMac 2.5Ghz i5 2011 (Sierra)
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb (Snow Leopard 10.6.8)
 Mac OS X (10.6.8),
 iPhone 6 iOS 11.x and an iPad (2)

Feb 20, 2018 12:07 PM in response to Ralph-Johns-UK

Try this:


1. go to Keychain Access app in the Utilities folder

2. under the File menu, choose *Lock Keychain "Login"*

3. go to the File menu again and choose *Unlock Keychain "Login"*

4. enter your password when prompted.


I'm on Sierra. I could receive messages on all my devices but after an OS security update I could not send or reply in Messages on my laptop. I finally got a useful error message (STKeychainErrorDomain error -25299) from a third-party app (Airmail3) indicating it had a problem accessing the Keychain. They sent me to a lengthy Apple help forum about rebuilding my Keychain. I started with the easiest possible suggested fix (above) and (ridiculously) it solved all my problems.

Apr 16, 2018 4:05 PM in response to marclarin

So I tried everything on all 4 of these pages and none worked. Finally I contacted Apple Support and after getting passed to a 2nd level, having them have me capture some logs and have them analyzed, I got it fixed.


Close all applications, specifically Messages

Reboot

Spotlight search for Keychain Access

Search in Keychain Access for - com.apple.facetime

Right click on and delete - com.apple.facetime: registrationV1

Reboot

Launch Messages


This worked immediately for me.


Hope this might help someone else!

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Cannot send iMessages on my Mac but can receive them

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