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Level 1

72 points

Cannot send iMessages on my Mac but can receive them

I changed my main Apple ID email address yesterday, and also changed from my iPhone 5C to a iPhone SE.

Once I did changed my Apple ID email address, I had to sign out of all my devices, and sign back in with the new email cause I was getting error since the apps were trying to log in with the old email.

After that, everything was working on all devices except 1 thing. I cannot send iMessages from Messages on my Mac. iMessage is working on my iPhone correctly. I can receive iMessages on both Mac and iPhone. I can even send SMS (non-imessage) messages on my Mac. Really, all I can't do is to send iMessages from the Mac.

What I did :

- Restarted my computer
- Log out and back in of Messages on the Mac
- Log out and back in of iCloud on the Mac
- Deleted Messages related Preferences files
- Deleted Keychain passwords that were using the old email

Not sure what else to try. Any help would be greatly appreciated. Thanks!

I'm running El Capitan by the way (10.11.4) on a 2012 15 inches Macbook Pro.

MacBook Pro, iOS 9.3.1

Posted on Apr 11, 2016 6:18 AM

Best reply

demonreader

Level 1

8 points

Posted on Mar 14, 2019 1:46 PM

I just tried the one from cabrownfromottawa way up, i think on page 5 of this thread: https://discussions.apple.com/thread/7528581?answerId=33300061022#33300061022. If that doesn't take you there, here is a copy: So I tried everything on all 4 of these pages and none worked. Finally I contacted Apple Support and after getting passed to a 2nd level, having them have me capture some logs and have them analyzed, I got it fixed.

Close all applications, specifically Messages

Reboot

Spotlight search for Keychain Access

Search in Keychain Access for - com.apple.facetime

Right click on and delete - com.apple.facetime: registrationV1

Reboot

Launch Messages

It certainly worked for me! Good luck!

View in context

111 replies

Apr 9, 2019 3:31 PM in response to cabrownfromottawa

Thank you!!!

Apr 29, 2019 9:23 AM in response to marclarin

I managed to fix it by searching for "imessage" in the Keychain. Four private keys showed up, deleted all four and iMessage started working. FaceTime not yet.

May 30, 2019 6:53 PM in response to cabrownfromottawa

EVERYONE this is the answer you're looking for!!

a.mxna

Level 1

4 points

May 31, 2019 4:06 AM in response to marclarin

OMG!!! THIS WORKED!! I tried the unlock and lock thing in keychain access but it didn't work, so then I tried this and my messages are delivering. Thank you so much!!!

Jun 13, 2019 8:50 AM in response to cabrownfromottawa

This worked brilliantly for me. I spent an hour and a half with apple last week and they couldn't sort it. Thank you.

Jul 26, 2019 1:36 PM in response to marclarin

I've tried everything for the last two weeks. The response from cabrownfromottawa is the only thing that worked -- Thanks!

Cannot send iMessages on my Mac but can receive them