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Cannot send iMessages on my Mac but can receive them

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I changed my main Apple ID email address yesterday, and also changed from my iPhone 5C to a iPhone SE.

Once I did changed my Apple ID email address, I had to sign out of all my devices, and sign back in with the new email cause I was getting error since the apps were trying to log in with the old email.

After that, everything was working on all devices except 1 thing. I cannot send iMessages from Messages on my Mac. iMessage is working on my iPhone correctly. I can receive iMessages on both Mac and iPhone. I can even send SMS (non-imessage) messages on my Mac. Really, all I can't do is to send iMessages from the Mac.

What I did :

- Restarted my computer
- Log out and back in of Messages on the Mac
- Log out and back in of iCloud on the Mac
- Deleted Messages related Preferences files
- Deleted Keychain passwords that were using the old email

Not sure what else to try. Any help would be greatly appreciated. Thanks!

I'm running El Capitan by the way (10.11.4) on a 2012 15 inches Macbook Pro.

MacBook Pro, iOS 9.3.1

Posted on Apr 11, 2016 6:18 AM

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Posted on Mar 14, 2019 1:46 PM

I just tried the one from cabrownfromottawa way up, i think on page 5 of this thread: https://discussions.apple.com/thread/7528581?answerId=33300061022#33300061022. If that doesn't take you there, here is a copy: So I tried everything on all 4 of these pages and none worked.  Finally I contacted Apple Support and after getting passed to a 2nd level, having them have me capture some logs and have them analyzed, I got it fixed.




Close all applications, specifically Messages


Reboot


Spotlight search for Keychain Access


Search in Keychain Access for - com.apple.facetime


Right click on and delete - com.apple.facetime: registrationV1


Reboot


Launch Messages


It certainly worked for me! Good luck!

111 replies

Mar 25, 2018 4:30 PM in response to marclarin

I had this same problem. I could receive iMessages but not send them on my Mac. I went through all the various steps that were mentioned with no luck. I was even able to text Android phones and receive texts on my Mac, but not able to send iMessages in the message app on my Mac. Then, I just decided to turn iMessage off on my iPhone in settings. When I did this, I was able to receive iMessages on my Mac, but now I couldn't on my iPhone. I turned iMessage back on in settings but nothing changed until I closed out the iMessage app on my iPhone and reopened it. Suddenly everything is working as it should. It was frustrating for some time. There seems to be some glitches in the software. Hopefully this will help someone with the same issue.

Apr 20, 2018 7:52 AM in response to cabrownfromottawa

Another success -- my husband lost the ability to send iMessages from his computer two years ago. Deleting the com.apple.facetime: registrationV1 password worked for him, too. (I am now giving him grief for not being able to fix this himself -- his reaction was to install WhatsApp and grumble about Apple being idiots. My reaction was to track down a solution, and roll my eyes at Apple when I saw what it was. Keychain is a train wreck...)

Aug 23, 2018 8:16 PM in response to cabrownfromottawa

For the past 16 days the issue of my 2015 MacBook Pro was not able to send iMessages however was able to receive them. MacBook was also able to send and receive SMS messages. Just couldn't send the iMessages. I began with searching for a solution on the web via google. Read some very good information on this subject but nothing worked. I have gone through all the normal restart / reboot / sign out of iCloud / sign out of messages and FaceTime on all devices. I have gone through the extremes as well by restoring all 4 of my devices from back up as well as new. Yeah no kidding. Called Apple Support which tried its best to help and I had another call scheduled today with their level 3 team to address this issue.

And then I began reread the this forum again to see if I missed something. I had. I missed reading the solution provided by cabrownfromottawa. I followed the directions as they were written. This quick fix WORKED! Still not sure how a line in the keychain appearing to be meant for FaceTime fixed this issue for the Messages app. I am certain that this has to do with proper registration of a given device on the Messages server however am surprised and happy that this fix worked. Thanks cabrownfromottawa for checking in and posting.

Sep 17, 2018 3:38 PM in response to midonz

midonz's solution worked for me. The problem just started out of the blue. I had not changed my login nor upgraded the OS. Nothing. So I don't know why it started happening. Luckily I found this post quickly and helped me not waste tons of time trying to figure it out. I bumped his solution up with another 'Helpful' point. Thanks.

Jan 27, 2019 8:15 AM in response to marclarin

Well that was a lovely way to spend the day. Turns out that although in Settings on my iPhone I showed a login at my main Apple ID, under >Messages >Send & receive the login Apple ID was an older ID I'd not used for a couple of years. Can't get my head around why or even how that works. All fixed & working now thanks to Linc Davis' response below.


This raises another issue - why can we not delete an Apple ID we prefer to not use any more? Or can we now do that?

Jan 27, 2019 8:28 AM in response to marclarin

Turns out that although in Settings on my iPhone were logged onto my main Apple ID, under >Messages >Send & receive the login Apple ID was an older ID I'd not used for a couple of years. Can't get my head around why or even how that works b/c I wouldn't have entered it and that ID no longer exists. All fixed & working now thanks to Linc Davis' response below.


Cannot send iMessages on my Mac but can receive them

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