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Level 1

16 points

9.7 iPad Pro Restarts, Displays Apple Logo

I just received a new 9.7" iPad Pro. It's great aside from the fact that once every day or so, it randomly restarts and displays the Apple logo. Typically it will restart fairly quickly. Does this happen to anyone else? I'm hoping it's a iOS glitch that will be fixed and not specific to my new iPad.

iPad Pro, iOS 9.3.1

Posted on Apr 12, 2016 7:43 AM

49 replies

zyser

Level 1

4 points

Jun 26, 2016 10:16 PM in response to amcnellis

The same is happening to my iPad Pro 9.7 (cellular), I get erratic and random "quick" restarts, leading me to the home screen. The restart won't prompt entering the passcode. I'd work on something and then it crashes. I sense the mini restarts happen more often when switching between apps.

Another odd thing is the last time I had a mini-restart, the audio setting refused to go to Mute when I lower the volume to zero. And I couldn't only get mute to work by doing a full restart.

ken123

Level 1

18 points

Jun 27, 2016 7:23 AM in response to zyser

I am on my third replacement iPad Pro because of this restart issue. The genius bar at my store knows nothing or will not disclose anything about this being a known issue. I have noticed that this reboot only occurs after I hit the home button while using Safari. Furthermore, it only seems to happen when I leave Safari via the home button while having three or more tabs open. I have since been very careful not to exit safari while having multiple windows open. I close all tabs before leaving Safari and have not had a reboot event since. This is clearly a non rigorous investigation by me...really just an observation by a frustrated user. Maybe some of you can experiment with this as well.

Sep 9, 2016 12:57 PM in response to amcnellis

Just purchased a 128 GB ipad pro yesterday and had this problem within 24 hours.

Mar 6, 2017 5:14 AM in response to amcnellis

Any update on this issue? I have the same thing happening. Could it be related to the keyboard cover? My keyboard cover is flaky and doesn't work all the time.

9.7 iPad Pro Restarts, Displays Apple Logo