Tauhid

Q: iphone 6 screen freezes frequently

I have iphone 6 running iOS version 9.3.1

Phone screen is freezing frequently. I can see the screen but touch does not work. If I lock the phone by pressing Power button, after that it works for few minutes. But every now & then it freezes. It happens with all applications even on Home screen. Not sure what causing this.

 

Appreciate  if anyone can help !

iPhone 6, iOS 9.3.1

Posted on Apr 13, 2016 3:56 AM

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Q: iphone 6 screen freezes frequently

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  • by thunderzzz,Apple recommended

    thunderzzz thunderzzz Apr 13, 2016 3:56 AM in response to Tauhid
    Level 6 (8,379 points)
    Notebooks
    Apr 13, 2016 3:56 AM in response to Tauhid

    Try to reset your device. This won't delete your data stored on this device.


    • Press and hold the Sleep/Wake button
    • Press and hold on the Home button
    • Keep holding both buttons until the display turns off and back on with Apple logo on it.


    Alternatively, you may go to Settings - General - Reset - Reset All Settings


    If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

    Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

  • by supershopping,

    supershopping supershopping Apr 13, 2016 6:36 AM in response to Tauhid
    Level 1 (4 points)
    iPhone
    Apr 13, 2016 6:36 AM in response to Tauhid

    Google

    iPhone 6 intermittent unresponsive screen

    there are a lot discuss in this forum.

    You will know something that you don't want to know...

  • by joelfromlambarĂ© ,Helpful

    joelfromlambaré joelfromlambaré Apr 15, 2016 8:59 AM in response to supershopping
    Level 1 (23 points)
    Apr 15, 2016 8:59 AM in response to supershopping

    What is the thing we dont want to know? i have the same problem on my iphone 6, have use it for a year with no prom at all and since 9.2 facing freezing problems, tried all solutions, no fix whatsoever. 

  • by supershopping,

    supershopping supershopping Apr 15, 2016 12:23 PM in response to joelfromlambaré
    Level 1 (4 points)
    iPhone
    Apr 15, 2016 12:23 PM in response to joelfromlambaré

    It is the hardware issue - touch screen ic failed. Apple does not admit it is a design flaw.

    It is not related to IOS version.

  • by two for tea,

    two for tea two for tea May 8, 2016 9:23 AM in response to Tauhid
    Level 1 (4 points)
    iPhone
    May 8, 2016 9:23 AM in response to Tauhid

    I have the same problem on my iPhone 6. It started immediately after the ios 9.3.1 update.

     

    I have reset my iPhone 6 using iTunes, aaaaaaaaannnnndd.......it still has the same issue.

     

    Where is apple with a patch to resolve this issue for us iPhone 6 users????

  • by two for tea,

    two for tea two for tea May 8, 2016 9:30 AM in response to Tauhid
    Level 1 (4 points)
    iPhone
    May 8, 2016 9:30 AM in response to Tauhid

    At airport going through TSA security check and I need to show my boarding pass on my iphone 6 ios 9.3.1: iPhone Freezes, I cannot get checked in by TSA security until I perform a hard reset 2 times after which the screen becomes responsive. I am waiting in line with an iPhone. Making me feel really smart I have an iphone (no not really).

     

    My son calls me on on my iphone 6 ios 9.3.1 and my iphone freezes and I cannot pick up the call.

     

    I try calling my son back on my on my iphone 6 ios 9.3.1, and my screen is frozen and I cannot call him back.

     

    Am at an event and I want to take take pictures, I ask my friend for her Android phone. Which does not freeze and I can take pictures with.

     

    Apple, where for art though Apple with a fix for us lowly iPhone 6 users. Why hast thou forsaken us???


    You made the mess! When are you going to clean it up???

  • by csabcsi,

    csabcsi csabcsi May 8, 2016 2:16 PM in response to two for tea
    Level 1 (4 points)
    May 8, 2016 2:16 PM in response to two for tea

    same as in UK!

    can we get back the previous version pls ?! 9.3 !!!!!!! it works!!!!!!!!

    no freeze nothing

    just rename the previous version,maybe lets have a look

    9.3.2 and sorted ,download it install and ---->HAPPPY!!

    everyone gonna be happy !!!!

     

    its looks like the cpu is busy all the time!

  • by Victor_10,

    Victor_10 Victor_10 May 10, 2016 3:34 PM in response to Tauhid
    Level 1 (4 points)
    iPhone
    May 10, 2016 3:34 PM in response to Tauhid

    I am experiencing the same situation, I have already taken my IPhone 6 twice to Apple Service where they restored and updated the firmware since it had several error messages (according to Apple diagnosis, had to deal with the firmware). The situation is annoying.  They say, it may be related to some bug in my celphone in one app, so a left it without restore de back up, it is still the sameI. I relate this behaviour to the last software to a previous update. However I have seen some relation of the situation with the network seetings. if you use it in Plane Mode, you may not experience the situation or internet connection.

     

    Victor

  • by derrickfromspringfield,

    derrickfromspringfield derrickfromspringfield May 24, 2016 6:37 PM in response to supershopping
    Level 1 (8 points)
    iPhone
    May 24, 2016 6:37 PM in response to supershopping

    Absolutely agree that it is not software but a hardware issue. I believe it to be warping mother boards. I am on my 3rd iPhone 6 in 13 months and the new phone that is only 90 days old is doing the same thing. As with the other phones, the only way to resolve the issue is to apply light pressure to the upper right side of the phone and it will work until the next freeze. Apple is well aware of this issue but silent about it.

  • by derrickfromspringfield,

    derrickfromspringfield derrickfromspringfield May 24, 2016 6:40 PM in response to derrickfromspringfield
    Level 1 (8 points)
    iPhone
    May 24, 2016 6:40 PM in response to derrickfromspringfield

    Correction: Apply light pressure to the upper LEFT side and it temporarily resolves my issue.

  • by IrishNC,

    IrishNC IrishNC May 25, 2016 3:39 AM in response to derrickfromspringfield
    Level 1 (4 points)
    iPhone
    May 25, 2016 3:39 AM in response to derrickfromspringfield

    Here in Ireland I am having the same issue.  I have tried the all the different resets, deleted apps etc.

    I will try your pressure idea next time.

     

    Kind regards

     

    Nicola

  • by Darren877,

    Darren877 Darren877 May 31, 2016 8:50 AM in response to Tauhid
    Level 1 (4 points)
    iPhone
    May 31, 2016 8:50 AM in response to Tauhid

    I have the same exact problem with my 6 Plus.  It is very frustrating.  I have done every type of reset possible.  It still freezes up.  I think it is a software issue.  It worked fine prior to the 9.3.2 update.  APPLE, you need to fix this ASAP.

  • by jigpat85,

    jigpat85 jigpat85 Jul 13, 2016 9:13 PM in response to Tauhid
    Level 1 (4 points)
    iPhone
    Jul 13, 2016 9:13 PM in response to Tauhid

    I am facing the same problem past 4-5 months. Tried restoring my iphone 4-5 times but still the problem persists. Sometimes it is so annoying that I bang my phone on my desk or wall. Why isnt Apple taking this issue seriously and coming up with some solution?

  • by Pierre2500,

    Pierre2500 Pierre2500 Jul 27, 2016 6:09 PM in response to Victor_10
    Level 1 (4 points)
    Jul 27, 2016 6:09 PM in response to Victor_10

    Same problem this is BS for an $ 800 phone

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