iphone 6 screen freezes frequently

I have iphone 6 running iOS version 9.3.1

Phone screen is freezing frequently. I can see the screen but touch does not work. If I lock the phone by pressing Power button, after that it works for few minutes. But every now & then it freezes. It happens with all applications even on Home screen. Not sure what causing this.


Appreciate if anyone can help !

iPhone 6, iOS 9.3.1

Posted on Apr 13, 2016 3:56 AM

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Posted on Sep 19, 2016 9:11 AM

Update: Having spoken to Apple support they suggested I try a reset to factory settings. At the moment this seems to have done the trick and my iPhone is responsive in all respects now. After doing a factory reset I used my iTunes back up to restore my phone. Hope this helps someone in a similar position.

41 replies

Dec 12, 2017 6:13 PM in response to thunderzzz

  • Press and hold the Sleep/Wake button
  • Press and hold on the Home button
  • Keep holding both buttons until the display turns off and back on with Apple logo on it.

were those methods like restart iphone by using "power" button? I've tried this method before, but it didn't work. And also I restored my device into factory setting, but my iphone still keep freeze sometimes.

Jan 22, 2017 10:25 PM in response to Tauhid

I am having same problem everyone has described on this post. iPhone 6 Plus with 10.2. Did a factory restore at Apple's suggestion to see whether it was a software issue. Solved it for awhile, but now it's back. Yep, frustrating; can't even power phone off (with the on-screen slider) because screen is frozen. So I agree, must be a hardware issue. I'll try that light-upper-left-side-pressure thing suggested & see whether that works.

May 7, 2017 9:14 AM in response to IrishNC

Mine froze while reading this post. Pressure didn't work. Sleep button and reopening the app is the only thing working for me. This has made the phone I love into something I want to trade on another brand.


It has taken me 10 min to write this post because it keeps freezing. I also just missed a call because the screen froze.


Apple where are you!


Sage

May 28, 2017 10:46 AM in response to thunderzzz

I've done EVERY solution recommended, hard reset, back-up and restore, removed screen protector, cleaned the screen, factory reset. NOTHING WORKS! I was very hopeful that the newest update would address this SPECIFIC problem, because it is a real problem,'but no such luck. Apple, if your are listening, please address this now before users start abandoning the ship.

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iphone 6 screen freezes frequently

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