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iPad Pro 9.7 Random Restart

Normally wouldn't think much of this but, I have a 2 day old iPad Pro 9.7 128GB that has restart on me twice so far. In the middle of using it, it will cut to the Apple logo on the black background for a minute before returning to the passcode screen. Oddly enough, it will accept Touch ID in place of a passcode, something it doesn't usually do when it loses power. Any idea on the cause or how to figure it out? I chatted with the tech support but they only help they could provide was to do a restore. I just performed it, but my concern is that I installed an app or enabled something causing the iPad to crash and it'll simply continue to do that due to the bad app.

Posted on Apr 13, 2016 9:38 PM

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Posted on Mar 18, 2017 8:13 PM

My random restarts stopped with 10.2 but this ipad has multiple problems. The only things the techs can tell you to do is to factory reset. The problems keep changing. One time it was freezing and now pages in Safari turn white. Apple won't admit that these ipads are defective. They will do nothing except factory resets. How many times do you need to reset the iPad to get it to work for awhile until Apple admits there is a problem..They won't admit any of their products are defective.

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Mar 18, 2017 8:13 PM in response to FrankieMacR

My random restarts stopped with 10.2 but this ipad has multiple problems. The only things the techs can tell you to do is to factory reset. The problems keep changing. One time it was freezing and now pages in Safari turn white. Apple won't admit that these ipads are defective. They will do nothing except factory resets. How many times do you need to reset the iPad to get it to work for awhile until Apple admits there is a problem..They won't admit any of their products are defective.

Dec 3, 2017 2:34 AM in response to babowa

Hi

Turn iPhone off Make sure your pc is running the latest iTunes 12.7 Connect lead to USB on your pc

Press & hold just the power button down on ipad don't let go

Connect lead to ipad keep power button pressed down until pc sees ipad Then wait for restore you may need to do this more than once Before it works.

Later go to i books download ios 11 user guide & ipad pro guide both are free.

Cheers

Brian 🇬-1F1E7;

Apr 14, 2016 6:32 PM in response to camhabib

I can understand that. However, the device does have a 1 year warranty against manufacturer's defects.

That said, maybe a compromise? You said you've had it a couple of days. Apple has a 14 day no questions asked return period, so give it a week.


or, make an appointment and have them check it out. Better safe than sorry.


Ultimately, whatever you feel you need to do.


If it is just an app that crashes it, then Apple won't really do anything beyond recommending that you stop using the app.

Apr 18, 2016 8:50 AM in response to camhabib

I have talked to Apple about this issue and have been escalated to a senior consultant. So far all they do is replace my iPad and the new one has also had the random restart to the Apple logo. It does not happen with any one app but randomly using a different app or process each time. I am on another iPad and will see if this one restarts. I have set up as new and have jumped through all the hoops recommended by apple. I have seen this issue talked about on other forums and some think it is on the 128 gb wifi versions only. I am not sure of this but there are two 128 gb wifi + cellular ones I know of that have not had this issue.

Apr 19, 2016 11:25 AM in response to camhabib

I Though mine was fixed after an all reset settings. I was advised by Apple to do that.

after one week free of problems it's restarting again by itself.

its not an specific app. It's on any app. Random.

my iPad is an ipad Pro 9.7 wifi 128

looks like the 128 have this issue


hope somebody can really help.

thanks

iPad Pro 9.7 Random Restart

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