Level 2

247 points

iPad Pro 9.7 Random Restart

Normally wouldn't think much of this but, I have a 2 day old iPad Pro 9.7 128GB that has restart on me twice so far. In the middle of using it, it will cut to the Apple logo on the black background for a minute before returning to the passcode screen. Oddly enough, it will accept Touch ID in place of a passcode, something it doesn't usually do when it loses power. Any idea on the cause or how to figure it out? I chatted with the tech support but they only help they could provide was to do a restore. I just performed it, but my concern is that I installed an app or enabled something causing the iPad to crash and it'll simply continue to do that due to the bad app.

Posted on Apr 13, 2016 9:38 PM

538 replies

rexboe

Level 1

19 points

Apr 19, 2016 1:02 PM in response to camhabib

On my third replacement about 10 hours of usage no restarts but I will continue to monitor and update after more usage.

Namol

Level 1

18 points

Apr 20, 2016 7:08 PM in response to rexboe

Mine also does this. 128 GB wifi, mostly when switching apps. After a hard restart it didn't do it for about 36 hours, but I got it to crash twice tonight. Loading up safari tabs and then going home or switching apps seems to trigger it. Really annoying.

babowa

Level 9

78,556 points

Apr 20, 2016 7:21 PM in response to camhabib

I have a 2 week old new ipad Pro 128 GB and it does NOT restart on its own. I'm not as familiar with iOS as I am with Mac OS, but if this was a Mac, it would most likely be one or more third party software causing the problem. And, if this was my device, I'd be deleting all third party apps and slowly add one at a time waiting at least 2 - 24 hours between installs to see if it misbehaves.

camhabib Author

Level 2

247 points

Apr 20, 2016 7:22 PM in response to babowa

Looking around a bit more about this, it appears as though this is a fairly common issue a lot of people are having. Other forums hare numerous threads detailing people's issues with this.

rexboe

Level 1

19 points

Apr 20, 2016 7:37 PM in response to camhabib

I agree this sounds like a common problem. I had a similar issue with my iPad Air when I bought it. A software update finally fixed it. I have been suprised at how Apple keeps replacing iPads for me. I did set up as new for them before I took it in and I was still having the issue.

babowa

Level 9

78,556 points

Apr 20, 2016 7:42 PM in response to camhabib

Sorry, but "fairly common" means what? These forums are like the emergency room at a hospital, so of course, everyone has a problem. How many iPad Pros have been sold? And what is the percentage of devices experiencing this problem?

Since I am unable to reproduce this issue, my suggestion would still be to delete all third party apps. As well, I would be closing some apps so not everything is running in the background continuously. It may be quite powerful, but it is still a tablet with a limited amount of RAM and the processor is not the same as is installed in a high end iMac or Mac Pro.

camhabib Author

Level 2

247 points

Apr 20, 2016 8:05 PM in response to babowa

Numerous means I was able to find at least a dozen threads with multiple people within each thread indicating they had an issue. Even if it is a 3rd party app causing this issue and not a RAM or other resource allocation issue, etc, there must be a bug in iOS allowing the app to crash springboard / the iPad instead of just crashing the app.

Apr 21, 2016 11:47 PM in response to camhabib

haven't had this problem yet (knock on wood) had the iPad for about a week now and its the 128gb gold wifi/cellular hopefully an update will come out and fix this.

Apr 22, 2016 3:27 AM in response to rexboe

My iPad Pro 9.7 32GB is less than 15 days old and has exhibited this behavior at least twice now. I'm up to date on iOS. I suspect it could be a video streaming app that might be causing the iPad to temporarily conk out and return back to normal like a football player coming back to play after a concussion.

To name a few, I have charter spectrum app, Vevo, YouTube, angry birds. Last time, my iPad had a concussion, I was looking at Chyna's (deceased wrestler) images on safari. I also had 5-6 apps running in the background. It would help if everybody here mentioned what they were doing when they experienced the glitch.

Bluetooth was also on and connected to Apple Pencil. Hey Siri is also enabled. An hour or so before the glitch, I captured a 30 second video in 4K.

Apr 22, 2016 2:24 PM in response to MangoSoda

I have had this problem for almost a month now. Springboard crashes. Full crashes. What the heck is going on. None of my other devices crash!!aApple is clueless.

babowa

Level 9

78,556 points

Apr 22, 2016 2:37 PM in response to ashley1227

Not sure what you are referring to with springboard? Are you talking about the home screen?

And what is "Full"?

This is on a new 9.7" iPad Pro? They've only been available for three weeks now (if you bought it on the first day). You should have simply taken it back to the store within 14 days for a full refund.

Apr 22, 2016 3:12 PM in response to babowa

A Springboard crash is one that takes me back to the home screen without entering the passcode. A full crash is a reboot. I don't want a refund. I already sold my previous IPad Air. I want something that isn't going to crash. Constant restoring takes hours.

rexboe

Level 1

19 points

Apr 22, 2016 4:17 PM in response to ashley1227

I agree I have exchanged twice because that is all Apple seems to be able to do. I just want one that works. A 750 dollar tablet shouldn't be crashing. I think it is probably software so hopefully an update will fix it.

Namol

Level 1

18 points

Apr 22, 2016 4:22 PM in response to rexboe

That is all Apple's store "geniuses" know how to do - restore, if that doesn't fix, exchange. I am almost certain this is a software issue on the 9.7" pro, for me it happens when switching apps. I did a restore today to see if it is any different but am not optimistic.

Pbh95

Level 1

8 points

Apr 22, 2016 4:36 PM in response to rexboe

I Ave an IPad Pro 9.7 With wifi and cellular access. Mine has not randomly cut off and restarted. Mine didn't like the power cord and didn't like any in the store. This occurred when I tried to charge it after having it 3 days. Apple replaced it. No other problems, but I'm not installing update 9.3.1. "If it ain't broke, don't fix it", is my Apple mantra.

APple ply will replace it if they can't fix it. Right now, because it's so new, you won't get a refurbished one, but don't wait too long.

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iPad Pro 9.7 Random Restart