iPad Pro 9.7 Random Restart

Normally wouldn't think much of this but, I have a 2 day old iPad Pro 9.7 128GB that has restart on me twice so far. In the middle of using it, it will cut to the Apple logo on the black background for a minute before returning to the passcode screen. Oddly enough, it will accept Touch ID in place of a passcode, something it doesn't usually do when it loses power. Any idea on the cause or how to figure it out? I chatted with the tech support but they only help they could provide was to do a restore. I just performed it, but my concern is that I installed an app or enabled something causing the iPad to crash and it'll simply continue to do that due to the bad app.

Posted on Apr 13, 2016 9:38 PM

Reply
538 replies

Aug 11, 2016 10:20 AM in response to ashley1227

For the first time the ipad restarted in the middle of a hand in a game I was playing. When it restarted everything I had done was gone. I can just imagine what it would be like for business people who had a restart in the middle of a letter, report etc and lost everything. This ipad would be unusable. I am waiting for IOS 10. If that does not fix it I would expect Apple to recall these for one that works or a refund no matter when it was purchased.

Aug 11, 2016 1:19 PM in response to whsalumni

With all respect, it is impossible for a support rep to see a problem, if it is not occurring for him/her.


I had to stop posting when I saw someone was on his fourth refurb replacement. Obviously, it is not hardware problem.


Digital equipment turns on or does not. No in between. Any engineer, from support, care to acknowledge that.


9.3.3 stopped all restarts, for me only. I have never had to return a piece of iPad hardware in the eight to nine I've owned and gifted.


Currently at 9.3.4, which were security fixes. I have currently a 128 gig, wi-fi only, 9.7 Pro.


Not a single restart since 9.3.3, I am sorry for anyone who is experiencing restarts. The problem was stopped by 9.3.3 for me only. The malicious files were able to get down to the kernel.


iOS is becoming an increasing larger target because it has become the place for writing and mastering original music. It is where most advancements are being made and more resources of app companies are being diverted to this format.


I know how absolutely frustrating it must be.


I have never used any product that would void my warranty or open my machine number, ID, personal information or documents to the maker of such products.


Perhaps that may be the key. Just my opinion, worth nothing.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad Pro 9.7 Random Restart

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.