Level 2

247 points

iPad Pro 9.7 Random Restart

Normally wouldn't think much of this but, I have a 2 day old iPad Pro 9.7 128GB that has restart on me twice so far. In the middle of using it, it will cut to the Apple logo on the black background for a minute before returning to the passcode screen. Oddly enough, it will accept Touch ID in place of a passcode, something it doesn't usually do when it loses power. Any idea on the cause or how to figure it out? I chatted with the tech support but they only help they could provide was to do a restore. I just performed it, but my concern is that I installed an app or enabled something causing the iPad to crash and it'll simply continue to do that due to the bad app.

Posted on Apr 13, 2016 9:38 PM

538 replies

Namol

Level 1

18 points

Apr 24, 2016 5:41 PM in response to Kitagrl28

I would suggest that everyone who is having the crashes turns on diagnostic and usage data sharing to Apple so they can get the crash dumps...after a while you can turn it back off if you are concerned about Apple getting the information, but it might help for now.

FrankMtl

Level 3

677 points

Apr 24, 2016 5:51 PM in response to Namol

excellent reminder, Namol.

Have it switched on from the beginning including that for 3rd party apps

kcobbs

Level 1

39 points

Apr 25, 2016 11:05 AM in response to camhabib

it occurs on my iPad Pro 9.3.1, 9.7 device also. I'd guess that it happens a couple times a day. Like you, it's hard to duplicate. I think ithe most times it happens to me is when I use the new 'Back to xxxx' option on the top left of the screeN. Like if I go from an email to an app that's in the email and then press the 'Back to Mail' is some times crashes. So, I think it must be software and will be fixed some time!! Fingers crossed!!

Namol

Level 1

18 points

Apr 25, 2016 7:14 PM in response to kcobbs

Crashed again on safari close. Bug type 298 - what do others show for the bug I wonder?

Apr 25, 2016 7:17 PM in response to Namol

Mine just crashed too!!Bug type 298.

Apr 25, 2016 7:27 PM in response to ashley1227

Does anyone know what the heck is going on here? Apple has been silent. I have a swap waiting for me at the Apple Store. I'm not sure if I should swap. It's a pain to restore than copy again. This *****!!

rexboe

Level 1

19 points

Apr 25, 2016 7:50 PM in response to Namol

How do you check the bug type after it crashes.

Apr 25, 2016 7:52 PM in response to rexboe

Go to Privacy. Diagnostics and Usage

Namol

Level 1

18 points

Apr 25, 2016 8:04 PM in response to ashley1227

I am not sure a swap will help. It seems to be software related. Who knows. Hardware failure would be random - mine always happens during app switching, lately only from safari. I did a restore from backup to this iPad and still having it, although less frequently.

camhabib Author

Level 2

247 points

Apr 25, 2016 8:15 PM in response to ashley1227

This is either a software issue that a swap won't fix or a hardware issue that Apple hasn't identified yet and will likely be present in whatever replacement you receive. As such, it probably doesn't make much sense to swap out your iPad at this time. Best you can do is probably visit the Genius Bar and just make them aware of the situation. Hopefully if enough of us bring this to Apple's attention we'll get a fix in the near future for it.

Apr 26, 2016 6:51 AM in response to camhabib

Just got another crash exiting out of safari. Where is Apple??

FrankMtl

Level 3

677 points

Apr 26, 2016 7:10 AM in response to ashley1227

MY 2nd crash, a 298 error.

HAppened as I double-clicked from Safari to bring up Telegram.

rexboe

Level 1

19 points

Apr 26, 2016 7:34 AM in response to camhabib

Swapping out for a new iPad did not help me. Both of my replacements did this. I set up as new but that did not help either. I have not had much luck setting up as new fixing anything. I had this same issue with my iPad Air when it first came out and a software update fixed it. Apple keep wanting to replace my iPad's so I tried it but it was not the answer. I am not saying it won't work for someone else just didn't fix my issues.

Apr 26, 2016 7:52 AM in response to FrankMtl

Same here: iPadPro 9.7 256 Wi-fi + cellular.

rexboe

Level 1

19 points

Apr 26, 2016 2:23 PM in response to ashley1227

I restored and spent an hour setting up as new again. It just did it after a day of not crashing. I am also on my third iPad exchanging doesn't fix it. I can't believe apple doesn't have a solution for us.

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iPad Pro 9.7 Random Restart