safari freezing

well just assuming they haven't been as when the mac restarts I run the scan again, and the same files show up??

Thanks Eric I have just done that. (It was recced on another forum previously)

Hi Thunderzzz, I am not sure at all how to press reove adware and restart??

Hi thunderzzz, it does not say adware and restart on the Malwarebytes download, it says selected software. I click on this (where it says remove selected items). It then asks to restart after it has done so. (Nothing appears in trash). Then when I restart I scan again, and exactly the same items are on the list. I have tried four times now.

Thanks Eric, I am stuck at the first part, I cannot actually see my user/home folder? I get this screen. really appreciate the help.

Eric, thanks, I think I got there in the end (I think). Nothing in the Malware report, this is the etrecheck report.

EtreCheck version: 2.9.11 (264)

Report generated 2016-04-16 20:34:52

Download EtreCheck from https://etrecheck.com

Runtime 4:33

Performance: Good

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Problem: No problem - just checking

Hardware Information: ⓘ

MacBook Pro (13-inch, Early 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,1

1 2.3 GHz Intel Core i5 CPU: 2-core

16 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

8 GB DDR3 1333 MHz ok

BANK 1/DIMM0

8 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Check Battery - Cycle count = 416

Video Information: ⓘ

Intel HD Graphics 3000

Color LCD 1280 x 800

System Software: ⓘ

OS X El Capitan 10.11.4 (15E65) - Time since boot: less than an hour

Disk Information: ⓘ

Hitachi HTS545032B9A302 disk0 : (320.07 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / : 318.84 GB (52.85 GB free)

Core Storage: disk0s2 319.21 GB Online

MATSHITADVD-R UJ-8A8 ()

USB Information: ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Inc. iPhone

Apple Computer, Inc. IR Receiver

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Anywhere

Kernel Extensions: ⓘ

/Library/Extensions

[not loaded] org.virtualbox.kext.VBoxDrv (4.1.2 - 2016-04-15) [Support]

[not loaded] org.virtualbox.kext.VBoxNetAdp (4.1.2 - 2016-04-15) [Support]

[not loaded] org.virtualbox.kext.VBoxNetFlt (4.1.2 - 2016-04-15) [Support]

[not loaded] org.virtualbox.kext.VBoxUSB (4.1.2 - 2016-04-15) [Support]

Startup Items: ⓘ

VirtualBox: Path: /Library/StartupItems/VirtualBox

Startup items are obsolete in OS X Yosemite

System Launch Agents: ⓘ

[not loaded] 8 Apple tasks

[loaded] 164 Apple tasks

[running] 66 Apple tasks

System Launch Daemons: ⓘ

[not loaded] 44 Apple tasks

[loaded] 158 Apple tasks

[running] 86 Apple tasks

Launch Agents: ⓘ

[running] com.activemindtechnology.GameGolfLauncher.plist (2014-04-29) [Support]

[failed] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a...plist (2015-10-13) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2013-11-15) [Support]

[failed] com.tvmobili.artwork.plist (2014-12-30) [Support]

Launch Daemons: ⓘ

[loaded] com.adobe.ARMDC.Communicator.plist (2015-10-13) [Support]

[loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (2015-10-13) [Support]

[loaded] com.adobe.fpsaud.plist (2016-04-05) [Support]

[loaded] com.malwarebytes.MBAMHelperTool.plist (2016-04-15) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2013-11-15) [Support]

[failed] com.tvmobili.tvmobilisvcd.plist (2014-12-30) [Support]

User Launch Agents: ⓘ

[loaded] com.adobe.ARM.[...].plist (2011-12-14) [Support]

[running] com.amazon.music.plist (2016-02-17) [Support]

[failed] com.apple.CSConfigDotMacCert-[...]@me.com-SharedServices.Agent.plist

[loaded] com.divx.agent.postinstall.plist (2012-04-29) [Support]

[running] com.dtv.vgconnect.plist (2015-05-21) [Support]

[loaded] com.dtv.vgconnect.uninstall.plist (2015-09-15) [Support]

[loaded] com.google.keystone.agent.plist (2016-03-02) [Support]

[running] com.nds.pcshow.plist (2014-03-26) [Support]

[loaded] com.nds.pcshow.uninstall.plist (2014-07-20) [Support]

[loaded] com.pia.pia_manager.plist (2016-04-07) [Support]

[not loaded] org.virtualbox.vboxwebsrv.plist (2012-09-01) [Support]

Other Apps: ⓘ

[running] com.adobe.Reader.45792

[running] com.etresoft.EtreCheck.137952

[running] jp.co.canon.cijscannerregister.89952

[loaded] 412 Apple tasks

[running] 172 Apple tasks

Internet Plug-ins: ⓘ

Google Earth Web Plug-in: 7.1 (2013-07-12) [Support]

Default Browser: 601 - SDK 10.11 (2016-03-12)

Flip4Mac WMV Plugin: 2.4.0.11 (2012-01-10) [Support]

npg: 4482 (2011-11-18) [Support]

OVSHelper: 1.1 (2012-01-17) [Support]

AdobePDFViewerNPAPI: 15.010.20060 - SDK 10.8 (2016-03-13) [Support]

FlashPlayer-10.6: 21.0.0.213 - SDK 10.6 (2016-04-07) [Support]

DivXBrowserPlugin: 2.2 (2012-01-17) [Support]

Silverlight: 5.1.10411.0 - SDK 10.6 (2012-05-09) [Support]

QuickTime Plugin: 7.7.3 (2016-03-12)

Flash Player: 21.0.0.213 - SDK 10.6 (2016-04-07) [Support]

iPhotoPhotocast: 7.0 - SDK 10.7 (2012-04-01)

PepperFlashPlayer: 21.0.0.213 - SDK 10.6 (2016-04-14) [Support]

AdobePDFViewer: 15.010.20060 - SDK 10.8 (2016-03-13) [Support]

SharePointBrowserPlugin: 14.2.2 - SDK 10.6 (2012-05-14) [Support]

JavaAppletPlugin: Java 8 Update 45 (2015-05-22) Check version

User internet Plug-ins: ⓘ

thinkorswim plugin_x86_64: thinkorswim_x86_64 1.0.0.0 - SDK 10.7 (2016-02-04) [Support]

tossc plugin_x86_64: TOS Sharing Center plugin_x86_64 1.0.0.0 - SDK 10.7 (2016-02-04) [Support]

OctoshapeWeb: 1.0 - SDK 10.8 (2015-09-15) [Support]

RealPlayer Plugin: Unknown

Safari Extensions: ⓘ

DivX Plus Web Player HTML5 <video> - © 2000-2011 DivX, LLC. - http://divx.com (2012-04-29)

3rd Party Preference Panes: ⓘ

DivX (2012-01-17) [Support]

Flash Player (2016-04-05) [Support]

Flip4Mac WMV (2011-06-30) [Support]

Java (2015-05-22) [Support]

Time Machine: ⓘ

Auto backup: YES

Volumes being backed up:

Macintosh HD: Disk size: 318.84 GB Disk used: 266.00 GB

Destinations:

My Passport for Mac [Local]

Total size: 499.94 GB

Total number of backups: 1

Oldest backup: 4/16/16, 6:11 PM

Last backup: 4/16/16, 6:11 PM

Size of backup disk: Too small

Backup size 499.94 GB < (Disk used 266.00 GB X 3)

Top Processes by CPU: ⓘ

32% com.apple.WebKit.WebContent(4)

14% com.apple.WebKit.Plugin.64

14% mdworker(10)

9% mds

7% WindowServer

Top Processes by Memory: ⓘ

1.34 GB com.apple.WebKit.WebContent(4)

1.06 GB kernel_task

410 MB mdworker(10)

262 MB RdrCEF helper(3)

246 MB Safari

Virtual Memory Information: ⓘ

7.39 GB Free RAM

8.61 GB Used RAM (1.56 GB Cached)

0 B Swap Used

Diagnostics Information: ⓘ

Apr 16, 2016, 08:16:58 PM Self test - passed

Apr 16, 2016, 08:35:34 AM ~/Library/Logs/DiagnosticReports/Mail_2016-04-16-083534_[redacted].crash

com.apple.mail - /Applications/Mail.app/Contents/MacOS/Mail

Apr 15, 2016, 11:12:03 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-04-15-111203_[r edacted].cpu_resource.diag [Details]

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64

Apr 15, 2016, 09:01:25 AM ~/Library/Logs/DiagnosticReports/Malwarebytes Anti-Malware_2016-04-15-090125_[redacted].crash

com.malwarebytes.antimalware - /Applications/Malwarebytes Anti-Malware.app/Contents/MacOS/Malwarebytes Anti-Malware

Apr 14, 2016, 05:09:03 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-04-14-170903_[ redacted].cpu_resource.diag [Details]

/System/Library/Frameworks/WebKit.framework/Versions/A/XPCServices/com.apple.We bKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

Apr 14, 2016, 01:38:24 PM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-04-14-133824_[r edacted].cpu_resource.diag [Details]

Apr 14, 2016, 08:08:10 AM /Library/Logs/DiagnosticReports/Safari_2016-04-14-080810_[redacted].hang

/Applications/Safari.app/Contents/MacOS/Safari

Apr 14, 2016, 07:42:04 AM /Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-04-14-074204_[r edacted].cpu_resource.diag [Details]