I phone 6 Oticon Streamer Pro 1.3 contection problems

I took this excellent advice and took my Streamer to the audiologist for updating the firmware. She took it to 1.3 (it's an older Streamer), then I restored the iPhone 6s Plus and re-paired the Streamer with it. At first I thought it had solved the problem, getting a call that went 4 minutes without jumping back and forth between iPhone and Streamer. But subsequent calls went right back to the same old thing, switching every minute or so. It looked like I was going to have to use a cable to make the connection.

So I looked into the user's manual for the Streamer to see how to do that, and I came across a note about clearing any pairings the Streamer had. I wondered if maybe there was some lingering miscommunication issues from those old pairings that hadn't entirely been cleaned out by the new one. So I followed the instructions for clearing old pairings (hold down the on/off button and the up-volume button together for 3 seconds), then did a new pairing with the iPhone, and that seems to have done the trick. I've now had five phone calls without a single incident of switching from phone to Streamer. I'm cautiously optimistic that my troubles may be over.

I updated last week to ios 10 on iPhone 7 and if anything it's worse. I tried setting Accessibility Call Audio Routing to Bluetooth Headset but then I didn't hear anything from Streamer. Then switched to Auto and it is random where it goes, with constant switching back and forth to iPhone. I do have LED Flash for Alerts ON so I might see a call come in if I am right next to phone.

Fortunately my Apple Watch helps too (love it!)

Updated to iOS 10.0.2 which supposedly addressed headsets ... didn't work any better

This actually works! Thx for figuring this out! More than what we got from the Apple and Oticon tech experts!

Liz, try following this advice.

I took this excellent advice and took my Streamer to the audiologist for updating the firmware. She took it to 1.3 (it's an older Streamer), then I restored the iPhone 6s Plus and re-paired the Streamer with it. At first I thought it had solved the problem, getting a call that went 4 minutes without jumping back and forth between iPhone and Streamer. But subsequent calls went right back to the same old thing, switching every minute or so. It looked like I was going to have to use a cable to make the connection.

So I looked into the user's manual for the Streamer to see how to do that, and I came across a note about clearing any pairings the Streamer had. I wondered if maybe there was some lingering miscommunication issues from those old pairings that hadn't entirely been cleaned out by the new one. So I followed the instructions for clearing old pairings (hold down the on/off button and the up-volume button together for 3 seconds), then did a new pairing with the iPhone, and that seems to have done the trick. I've now had five phone calls without a single incident of switching from phone to Streamer. I'm cautiously optimistic that my troubles may be over.

I'm so pleased to hear that it worked for you, Jeff. I've now gone three days with no more switching between phone and Streamer, including some very long calls, so I think I'm ready to say it really has solved the problem.

Whooo Hoooo! The phone calls worked for me too, by resetting the Streamer and re-pairing with Phone, TV. Finally getting through a conversation just using streamer. Thank you so much. I have iPhone 7 ios 10.

But I still have an issue with alerts: I do not get any audio alerts on either the phone or in HA unless the bottom (music) button of the Streamer Pro 1.3 is active. Even testing the sound of an alert does nothing if the Streamer is just on (like it used to). Any ideas on this one? Liz

Here is the
instructions I was given to fix the problem, and it seems to be working!

On I-Phone

1. Go to Bluetooth settings and hit the info circle with the i in the middle
   next to where it says Streamer.
2. Select “Forget the device” in the Bluetooth settings.
3. Turn the Bluetooth off.
4. Power down the I-Phone

On the Streamer you need to delete the pairings. Steps below

1. Hold the power button and the volume up button down until the solid blue light
   turns to a solid green light then let go.
2. Turn the Streamer off.

Go back to the I-phone

1. Turn on the I-Phone
2. Turn on the Bluetooth
3. Turn on the Streamer
4. Pair the streamer to the I-phone again.

You will likely have to clear Bluetooth devices you may have, including possibly the car
Bluetooth. The i-phone 10 update corrupted some of the Bluetooth settings.

Problem solved!

I met my audi today. He had never heard about this kind of problem before. In fact he said that I'm his first customer using iPhone ever. Most of his customers are seniors with ancient Nokia phones.

Well, he tried everything. We tried 3 different streamers. Same problem with all. Connection problems all the time.

I insisted him to check the streamer firmware. So, he did!

...

The existing firmware in my streamed was 1.3.1. There was an update to 1.3.3. Then we paired the streamer again and all the problems were solved.

This was an hour ago and connection has had no problems so far.

...

So guys, go to your audi and insist him/her to update the firmware to 1.3.3.

Br. Tony, from Finland where all the tech problems can be solved

The iPhone 7plus has the same issue. as a matter of face I left the streamer in my office and walked out to my vehicle and I experienced a very loud screech that actually painful. I'm not going to use the streamer until this is figured out and fixed.

It is kind of disappointing that it does not work. I just started wearijg HA'a again after 20 years and I am just amazed at the advancement in technology. I guess since I was not even interested in wearing a device around my neck, i didn't set my expitations high for this technology.

YeeHaw

See my earlier post. This worked!!!

Here is the
instructions I was given to fix the problem, and it seems to be working!

On
I-Phone

On
the Streamer you need to delete the pairings. Steps below

1. Hold
   the power button and the volume up button down until the solid blue light
   turns to a solid green light then let go.

1. Turn
   the streamer off.

Go
back to the I-phone

1. Turn
   on the I-Phone

1. Turn
   on the Bluetooth

1. Turn
   on the Streamer

1. Pair
   the streamer to the I-phone again.

You will have to clear Bluetooth devices you may have, including
possibly the car Bluetooth. The i-phone 10 update corrupted some of the
Bluetooth settings.

I have been having the same issue with my streamer pro 1.2 and my iPhone 6s. Finally sent it back to Oticon for an update (my audiologist was unable to do it). The update has not helped at all. While my streamer was being updated my audiologist loaned me a new Oticon 1.3 and I had no issues. I do not want to reset my phone to resolve this problem and do not think we should have to. So is it Apple or is it Oticon? My husband has an LG flip phone and a streamer and he has no issues.

It may help to update your iPhone to the latest software.

Apple advises that iOS 10.1 improves Bluetooth connectivity with third-party accessories.

Update the iOS software on your iPhone, iPad, or iPod touch - Apple Support

I found that the key to solving the problem was clearing old pairings from the Streamer after I updated the firmware. To do that, hold down the on/off button and the up-volume button together on your Streamer for 3 seconds. Once I did that, the problem went away. I suspect the Streamer is holding onto bits of the old pairings and the old Bluetooth protocol and that's what's causing the problem. Once you clear those old pairings the communication between the new Streamer firmware and the new OS on the phone can work properly.

Here is the fix:

See my earlier post. This worked!!!

Here is the

instructions I was given to fix the problem, and it seems to be working!

On

I-Phone

Go

to Bluetooth settings and hit the info circle with the i in the middle

next to where it says streamer.

Select

“Forget the device” in the Bluetooth settings.

Turn

the Bluetooth off.

Power

down the I-Phone

On

the Streamer you need to delete the pairings. Steps below

Hold

the power button and the volume up button down until the solid blue light

turns to a solid green light then let go.

Turn

the streamer off.

Go

back to the I-phone

Turn

on the I-Phone

Turn

on the Bluetooth

Turn

on the Streamer

Pair

the streamer to the I-phone again.

You will have to clear Bluetooth devices you may have, including

possibly the car Bluetooth. The i-phone 10 update corrupted some of the

Bluetooth settings.