appleTV keeps asking for appleID, password and authentication code circularly

It seems a common problem and with this type of device and I for one cannot understand it. Its supposed to be a TV not mobile device one of the least mobile devices in the Apple Range!

I have heard about these self-generated passwords and I have tried it several times but always get it rejected!

I reset the whole TV and removed streaming from security. Now I only get asked once or twice. Never like before when my elderly Mum could happily watch my TV and selection of comedy(!) all evening, poor Mum she really cannot handle Password requests and two factor authentication well yes Apple this is really a great shame some customers really cannot handle this. She was a fan not having to stand up and insert DVD's like before, but not any more !

Responding to this hoping it helps at least one person. What a nightmare, Apple!!!! For no reason the AppleTV I've used for years stopped accepting my login info. Literally two months of frustration with this BS. Finally I saw someone mention the issue could be a 30 second time limit on the verification code that gets sent to you that you need to add after your password. I went to iCloud and turned off the 6 digit verification code and chose security questions instead. When I went back to the AppleTV I was in on the first try. If the root of the problem was a 30 second time limit on entering the verification code then shame on Apple for being so STUPID!!

ALL the problems here are the result of the two-factor code's 30-second time out. By the time you put in your password on the Appletv, the code you'd received up front has expired.

The solution is to get the two-factor code AFTER you've typed in your password (and before you hit enter), then add the six digit code to the end of the password and it works.

How do you get a fresh code when you want it?

On iphone or ipad

• go to settings, iCloud
• click on your iCloud ID at top of screen
• click on "Password & Security"
• click on "Get Verification code"

Append that new code to the password on your apple tv and you're done.

Just want to say thank you the device worked and only took two weeks to figure this out absolutely unacceptable I have apple everything that is very disappointing that they make it so difficult for someone to reset it even though I should update to the new Apple TV I don’t have to at this time because it’s working again perfect

This does not work. I have tried it multiple times.

I have tried appending the code to the password with space and without space

I have tried getting to the next screen and inputting the code when Apple TV asks for it

It does not work

NOTHING WORKS APPLE THIS IS APPALLING AND I CAN EVEN CHAT WITH AN APPLE SUPPORT PERSON TO HAVE THEM SOLVE IT. FOR GOODNESS SAKE JUST TURN OFF THE REQUIREMENT FOR TWO FACTOR AUTHENTIFICATION ON APPLE TV.

you cant even turn two factor authentification off any more.

If anyone else has a solution other than smashing the Apple TV device with a hammer I would love to hear it .

Yes I have the latest software on it and if I submit my password the screen comes up asking me to enter a verification code. I have tried entering that by requesting one from a trusted device. I entered it in about 10sec so it shouldnt have timed out. Then I also tried your method. Its hugely frustrating that neither works.

I cannot use my Apple TVs with the two step authentication turned on. I have read every forum and tried exactly what is recommended a ton of times. The two step authentication cannot be turned off now as some suggested and also adding the verification code to the password doesn’t work even when I complete it within 30 seconds. Apple Please help!! It is not fair to your customers!!!

Super helpful, this worked. Also for ppl having trouble w the Apple TV NOT prompting for the verification code, on the Apple TV, go to settings, general, network, test network & this will prompt the login process to begin. Then follow steps provided above

Sooo after 3 years apparently this is still an issue. Diana McCall's advice does still work. Very much a pain, I can't believe Apple hasn't fixed this yet.. I now wish I had never turned on 2 factor authentication. And apparently once it's turned on, you can no longer turn it off...thanks Apple :(

Thanks for the tip it’s really helpful following your instructions. I’m finally connected to the tv box instead of having to use Apple iPad to mirror to tv screen and means I can be watching whilst using iPad or putting it in charge.

I sent feedback through the link you provided thanks for that now let’s hope Apple finally get their act together once pioneers they are chasing their tale on the tv aspect which is a shame really cos if they made it simpler like other do I’d watch the shows more often.

Glad u got ur app tv box up n running again. I agree with you I won’t invest in an upgrade and when my 3rd generation box becomes defunct and no longer works I too won’t look to Apple for an upgrade I’ll do what many others are doing and use an alternative.

It’s a shame because Apple products have always been high quality but when it comes to suggestions they don’t even listen to the customer and that’s probably going to be the downfall as more loyal customers will start to look elsewhere for simple more user friendly products to work hand in hand with their selection of gadgets.

Everyday I sign in with a password I set the day before. It always tells me that password is incorrect. When I change it, the same thing happens again as if it never registered but I know it did. What causes this. This happened on my husband’s phone and he is locked out of his and Apple support could not help me unlock it. Actually there are two problems here.

older Apple TV’s are a nightmare. This feels like a sick game to drive you mad until you buy a new device. After I cracked the code on getting logged back in, it started logging me out and having issues while in the middle of streaming content from their own service. So sad to watch a great brand fall apart.

That’s good to know but I must I’m sure like many Apple consumers query why they choose to end after care service? I would have thought Apple of all brands would try to retain customer loyalty and offer unlimited customer support even with older versions of products.

yes it business viability, though surely, when weighed against the sales and purchases from both new and existing customer base acquisition, Apple would prefer to continue to rise above its competitors and, a way to stand out from the crowd; just as it has done in the past, it’s objectives would strive to excel in after care service and unlike its competitors keep all models of products as up to date a possible as the loyalty from long term customer base would influence new customers having heard that this brand is exceptional when it comes to after care service, and that would outweigh the nominal expense Apple incurred keeping all product models up to date and user friendly.

[Edited by Moderator]