You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

appleTV keeps asking for appleID, password and authentication code circularly

after updating my iPhone I was asked to use the double authentication code, I had no idea of what kind of nightmare this is. I spent hours going from a device to another checking passwords and authentication codes. The last one is the Apple TV, after this stupid innovation my appleTV keeps asking for my AppleID, password and authentication code, and than goes back to the request for the appleID. Basically my AppleTV is useless. how can I eliminate the stupid authentication code, that makes all my devices basically inaccessible?

iPhone 6, iOS 9.3.1

Posted on Apr 15, 2016 12:45 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 19, 2017 10:59 AM

Hope this helps? No. It doesn't.

This is Apple TV, not the next release of The Room.

Instructions should be clear and easy to follow and not rely on undisclosed hacks like some of you have laid out. Apple is losing customers because they can't deliver a product that should be simple to use.

437 replies

Aug 3, 2017 12:22 PM in response to nicomorix

The fix is to generate a 6-digit code using your iPhone and enter it immediately after your password on the AppleTV.


In order to generate a code, go to the iPhone:

-Settings

-Touch the personalized box at the very top of the Settings menu. This is the one with your name and AppleID, iCloud... listed.

-Touch "Password & Security"

-Touch "Get Verification Code"

That is the code you enter right after the password on your AppleTV. Remember not to put a space or anything else between the password and new code.


Was told this is for all older gen AppleTV's, as they don't understand 2-step verification.


Hope this helps.

Aug 18, 2017 10:01 PM in response to nicomorix

If you are using two factor authentification with your Apple ID and if you have a 2nd or 3rd generation Apple TV, then follow these steps:

Go to settings on your Apple TV

Click on iTunes Store

Go to Apple ID and sign out if you are signed in

If you are not signed in, click on add new Apple ID

Sign in with your Apple ID and press submit

Put password in but DONT HIT SUBMIT YET

enter verification code immediately after the last character of your password NO SPACE Between both password and code

If no verification code was generated then go to your iCloud on another device, go to password and security and tap on "get verification code" then use that code on your Apple TV after password

NOW you can hit submit

If it asks you to have iTunes save your password, hit "yes"

Now you should be able sign into the iTunes store

Aug 21, 2017 5:09 AM in response to nicomorix

Definite answer from support at Apple: Sign into iTunes on your Apple TV, after you have typed in your password (which we did 35 times) type the verification code immediately after it. No space. You have 90 seconds after you get the code to insert. It is a one time verification and you won't need to do it again. You may need to do this for your iTunes account on desktop and iPad as well. I feel your pain! I hope this has helped!

Aug 25, 2017 4:58 AM in response to nicomorix

I have been asking this on and on and overtime I try the verification code at the end of my password it simply says INVALID ID/Password. Although a lot of followers have been very helpful in suggesting various ways to do this so far I have never managed to get it to work. Overtime you turn on the TV I need a verification code before I watch something. Every new programme and/or pause invariably needs the password again and I am sorry I suspect that Apple have changed what happens and make it so that this occurs. There we have spend money on buying programs and we have to prove to Apple each and every time we want to play them that were are entitled to.


It is irritating. Its also not secure as there is a temptation to simplify the password to make re-typing it quicker. Not a good security practice.

Aug 26, 2017 4:30 AM in response to nicomorix

Responding to this hoping it helps at least one person. What a nightmare, Apple!!!! For no reason the AppleTV I've used for years stopped accepting my login info. Literally two months of frustration with this BS. Finally I saw someone mention the issue could be a 30 second time limit on the verification code that gets sent to you that you need to add after your password. I went to iCloud and turned off the 6 digit verification code and chose security questions instead. When I went back to the AppleTV I was in on the first try. If the root of the problem was a 30 second time limit on entering the verification code then shame on Apple for being so STUPID!!

Sep 7, 2017 12:15 AM in response to nicomorix

I tried the advice of adding the verification code at the end of the password, all quickly enough to time out, but it didn't work on my gen 2 appleTV. And even if it did, how annoying is that? So I had to turn off 2 factor authentication entirely just to use this AppleTV, and now it works again. Shame on Apple for such poor execution—forcing us to either use a lower tier of security or throw out a piece of hardware. I guess they'd prefer we went out and bought a new appleTV...

Sep 9, 2017 8:56 AM in response to Diana.McCall

yes yes it failed. the trick worked when logging in on iCloud on the apple TV 3 (by adding the FRESH password as already suggested several times), but not when after that I tried logging in to iTunes store on the Apple TV. I fixed it by resetting the whole apple tv, then first logging in to iTunes store, and then to iCloud.... funny bug, but now even my Apple TV is working again, hurray!

Sep 17, 2017 3:38 AM in response to Ralphzy

You can solve this problem without turning off two-factor authentication. For the 6-digit expires issue, actually you can get the code before inputing the password of your Apple ID on the old Apple TV --- by going to your iPhone's

Settings -> your Apple ID -> Password & Security -> Get Verification Code

then add the 6-digit code after your Apple ID's password like others said.

Pay attention that the code you get from the iPhone is somehow already published(on the cloud server?), so it could have less than 30 seconds before it expires. So make you get a new one by tapping the 'Get Verification Code' button repeatedly until you get a truely new code.(Before the new code is published from the server, you will get the same code again and again, just from my observation)

The current iOS on my iPhone is 10.3.3.

Sep 22, 2017 9:40 PM in response to nicomorix

This is a nightmare! First I can't use itunes store on my apple tv because of the crazymaking password-verification code-username loop (kill me now!). Then I can't watch my itunes off my iphone onto my apple tv with airplay without being prompted for my password incessantly. It doesn't matter how many times I enter it (or how fast!), it won't just let me watch my show! Help!

Sep 26, 2017 7:20 PM in response to nicomorix

It only just happened to me days ago, super frustrating, but the easiest solution I found to stop it was to physically sign out of apple box and sign back in. (Settings, Apple ID, sign out, add Apple ID ,yes it will look like the same loop but trust me it is not, enter info, add verification code) that is it, fixed the problem after days of trying to beat the ”loop”. I hope this eliminates everybody’s frustration. Good luck. 😳😡💩😱🙏-1F3FB; 🏻👍🖖 🏻

Oct 13, 2017 6:48 PM in response to Gundog600

Yep. This works (entering code number at end of normal password). Get the password entered in then ask for a new code enter that in and good to go. Very frustrating.

To get a new code go to Settings, (Apple ID, iCloud etc), Password & Security, Get Verification Code. I also have device verification turned off in Home Sharing, not sure if that played a factor or not.


Edit to add, this is on an Apple TV 2

Oct 15, 2017 10:06 AM in response to nicomorix

Encountered this same issue today. The fix that worked for me on my 2nd generation Apple TV:

1) log out of iCloud in the Apple TV

2) log back in. Will ask for code which will be sent to another decide. Enter code.

3) in Apple TV go into iTune movies. It will ask for login. you again will be sent a 6-digit code. When you enter the password, append the code to the password, no space in between the password and the code.

appleTV keeps asking for appleID, password and authentication code circularly

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.