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appleTV keeps asking for appleID, password and authentication code circularly

after updating my iPhone I was asked to use the double authentication code, I had no idea of what kind of nightmare this is. I spent hours going from a device to another checking passwords and authentication codes. The last one is the Apple TV, after this stupid innovation my appleTV keeps asking for my AppleID, password and authentication code, and than goes back to the request for the appleID. Basically my AppleTV is useless. how can I eliminate the stupid authentication code, that makes all my devices basically inaccessible?

iPhone 6, iOS 9.3.1

Posted on Apr 15, 2016 12:45 PM

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Posted on Mar 19, 2017 10:59 AM

Hope this helps? No. It doesn't.

This is Apple TV, not the next release of The Room.

Instructions should be clear and easy to follow and not rely on undisclosed hacks like some of you have laid out. Apple is losing customers because they can't deliver a product that should be simple to use.

437 replies

Jun 7, 2017 10:32 PM in response to AbsarokaJeffSupportCommunities

Yes. this solution worked for me on ATV Gen 2. Used another phone with the Apple TV remote app to enter in appleID and password. Clicked on Verification Code on my preferred phone number/device. Then instantly entered verification code after password on the remote phone. This worked great without having to turn off 2 factor authentication.

Jun 10, 2017 8:41 AM in response to Yrmejia

I had this login issue when I changed my password to something difficult.

None of the other solutions worked for me. I was stuck in a continuous loop of frustration until I tried this route.


On the home page of your ATV, do the following:

Settings

iTunes Store

Apple IDs

Sign Out you Apple ID

Add New Apple ID

Input your login and new password. You will still be prompted to put the verification code but this route didn't loop me in an endless cycle. It worked for all of my ATV's 1, 2 & 3.


Hope this works for you. Good luck.

Jun 17, 2017 6:03 AM in response to Jeffrey Miller1

Well, this is just too much of a hassle for me. I spent nearly 30mins in this stupid loop just to try and watch a movie last night. My Roku and Amazon work just fine. I need the stupid 2 factor authentication - which I find a horrible bother rather than a security feature - to be able to synch my business and personal calendars. So it's either I turn it on and my work/life balance is cool and I don't buy anymore movies from Apple - or I turn it off, have no idea when all my appointments for work and personal are but have movies. My only choice for both (without buying a new device) is sticking with my ROKU and using Amazon to buy movies. I wish Apple would find another way.

Jul 8, 2017 10:17 PM in response to nicomorix

MatsA got it right - solved my issue. Enter password; do NOT hit "submit;" request a code using another device (phone for me...settings; tap your name; password&security; Get Verification Code link at the bottom); attach the generated code to the end of your password; hit "submit." Done. This worked perfectly but ticked me off a bit: how would anyone know to do that without searching for and finding an answer on the Internet. I am thankful to those who posted here and hope this helps another frustrated Apple customer. (Why would the code not work in the provided boxes and have to go on the password line? Crazy!)

Jul 22, 2017 2:59 AM in response to nicomorix

Exactly. With all due respect to those that have replied to me I am having the same problem. I have tried everything and adding a number to the end of the password field ( either I tunes out Apple ID) gets a very definite invalid ID or password? I have tried with two factor authentication off as well same result. There are two sign in's on the TV remember one for the ID and the other for the I tunes. Is there anything significant I have missed on this perhaps.

Jul 29, 2017 8:13 AM in response to Sunleytech

Good news I have after several weeks got it to work. There is really ONLY one way and I mean ONE way. Thanks for all the suggestions though . First like it or not you HAVE to have two factor authentication you don't have any choice. Two you have to reset your Apple TV from scratch . Three you have to set up manually. Sorry but this is the one and only way to do it. I don't like two factor authentication consider a normal TV, you want to change channels you have to go to the kitchen. And turn on your toaster to get permission, or maybe your refrigerator. Rediculous. Or you don't know whether you have to wear a tie or a long sleeve shirt or short sleeve one. if these were provided by Apple you would have to take them all with you as to change shirts you would have to ask permission from your tie or maybe your other shirt. In the old days, well you just wore them and I dont see the future of TV being that created by Apple. They could do better , better in thinking up a security solution. An Apple TV is not a portable device really it needs to be connected to a TV! So what's the point of all this? It took too long far too long to get this solution, and in the process I spend hours. No not the futur of TV a nightmare on TV!

Aug 3, 2017 12:22 PM in response to nicomorix

The fix is to generate a 6-digit code using your iPhone and enter it immediately after your password on the AppleTV.


In order to generate a code, go to the iPhone:

-Settings

-Touch the personalized box at the very top of the Settings menu. This is the one with your name and AppleID, iCloud... listed.

-Touch "Password & Security"

-Touch "Get Verification Code"

That is the code you enter right after the password on your AppleTV. Remember not to put a space or anything else between the password and new code.


Was told this is for all older gen AppleTV's, as they don't understand 2-step verification.


Hope this helps.

Aug 18, 2017 10:01 PM in response to nicomorix

If you are using two factor authentification with your Apple ID and if you have a 2nd or 3rd generation Apple TV, then follow these steps:

Go to settings on your Apple TV

Click on iTunes Store

Go to Apple ID and sign out if you are signed in

If you are not signed in, click on add new Apple ID

Sign in with your Apple ID and press submit

Put password in but DONT HIT SUBMIT YET

enter verification code immediately after the last character of your password NO SPACE Between both password and code

If no verification code was generated then go to your iCloud on another device, go to password and security and tap on "get verification code" then use that code on your Apple TV after password

NOW you can hit submit

If it asks you to have iTunes save your password, hit "yes"

Now you should be able sign into the iTunes store

appleTV keeps asking for appleID, password and authentication code circularly

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