appleTV keeps asking for appleID, password and authentication code circularly

I sent feedback through the link you provided thanks for that now let’s hope Apple finally get their act together once pioneers they are chasing their tale on the tv aspect which is a shame really cos if they made it simpler like other do I’d watch the shows more often.

Glad u got ur app tv box up n running again. I agree with you I won’t invest in an upgrade and when my 3rd generation box becomes defunct and no longer works I too won’t look to Apple for an upgrade I’ll do what many others are doing and use an alternative.

It’s a shame because Apple products have always been high quality but when it comes to suggestions they don’t even listen to the customer and that’s probably going to be the downfall as more loyal customers will start to look elsewhere for simple more user friendly products to work hand in hand with their selection of gadgets.

Everyday I sign in with a password I set the day before. It always tells me that password is incorrect. When I change it, the same thing happens again as if it never registered but I know it did. What causes this. This happened on my husband’s phone and he is locked out of his and Apple support could not help me unlock it. Actually there are two problems here.

older Apple TV’s are a nightmare. This feels like a sick game to drive you mad until you buy a new device. After I cracked the code on getting logged back in, it started logging me out and having issues while in the middle of streaming content from their own service. So sad to watch a great brand fall apart.

That’s good to know but I must I’m sure like many Apple consumers query why they choose to end after care service? I would have thought Apple of all brands would try to retain customer loyalty and offer unlimited customer support even with older versions of products.

yes it business viability, though surely, when weighed against the sales and purchases from both new and existing customer base acquisition, Apple would prefer to continue to rise above its competitors and, a way to stand out from the crowd; just as it has done in the past, it’s objectives would strive to excel in after care service and unlike its competitors keep all models of products as up to date a possible as the loyalty from long term customer base would influence new customers having heard that this brand is exceptional when it comes to after care service, and that would outweigh the nominal expense Apple incurred keeping all product models up to date and user friendly.

[Edited by Moderator]

It would be helpful if Apple submitted snapshots alongside instruction to show customers of older version products how they can still access the Apple TV provision using the patch up they have invoked that way customers would have a visual idea of what steps to take and become less frustrated.

Thanks - frustrating is not the word.... I’ve been trying for two days to get ATV working 🤬 I have gone online to look at all the alleged fixes and cannot get any of them to work. Please, please Apple...get this sorted.....🙏

thank you, this has been driving me mad for the past hr, it is the most irritating thing ever, why cant they just add the code bar like they do on virtually everything else where you type the code in AFTER your password on the next/popup screen. but thanks again sorted now.

I tried this on a second gen Apple TV, but no dice. Just went in an endless loop of entering the username, password and then verification code. Apple TV has basically been utterly useless because I can't buy or rent anything anymore.

Solved it on 2nd gen. my password is 14 characters long and by the time I was getting to enter The code I think it had timed out. I entered my password, got the message to enter with the six digit code and the pop up on my phone - ignored the pop up, entered my password in full then went to my phone to generate the code and entered immediately.

i Think the 6 digit code expires after 30'sexonds.

hope that helps!

Solved it on 2nd gen. my password is 14 characters long and by the time I was getting to enter The code I think it had timed out. I entered my password, got the message to enter with the six digit code and the pop up on my phone - ignored the pop up, entered my password in full then went to my phone to generate the code and entered immediately.

i Think the 6 digit code expires after 30'sexonds.

Boom, your in! 😀

Thank you, I also got this to work on a 2nd Generation Apple TV. But it was quite a dance of timing.

On an iPhone go to Settings->iCloud->Password and Security and scroll down to Get Verification Code.

But don't press that yet because they expire after 30 seconds(?) and given the time it takes to enter a reasonable password on an Apple TV you will want to wait until it is needed.

Enter your password on ATV2 and then click on Verification Code and append the 6 digit number.

If you're getting the verification code from another source you will a) have to be in the same room, b) have a partner shout it to you.

Unfortunately, when you enter a password with an expired Verification Code it's just a bad password.

/Jeff

First, you need to sign out of iCloud on your Apple TV. Then go sign back in using your password. It will fail, but your phone or other pre-authorized box will say someone tried to login, verify, and give you the code. Let's say your password is "Password1", and the security code is "123 456". You need to login into iCloud on the Apple TV with the code "Password1123456". Hope this helps!

When you sign in again, use your password then add the code that was given to you beforehand onto your password before you press submit. It won't prompt you to enter the verification code again if done correctly.

This is a fake password below, please use your own password and code. I'm just trying to show you what you're supposed to do.

Password: Password1
Code:123 456

When it loops back around after a failed attempt, put it in this order together with no spaces when it asks for your password: Password1123456

First off make your life easier:

1. Download the "remote" app for your iphone https://itunes.apple.com/gb/app/apple-tv-remote/id1096834193?mt=8. Then you can start entering your password using a proper keyboard. It's a disaster via the apple remote. The remote app lets you navigate and enter text using your phone

2. Write your password down so you can easily copy and paste it into the box (then obv delete it afterwards)

Now how to get it working:

1. Go to Apple ID settings on the web (https://appleid.apple.com/account/manage and switch off 2-factor auth (it's an option in the security settings)

2. Go to your apple tv and sign into your itunes account (using your iphone app to make it easy)

3. (because you want to be secure) go back to apple and switch 2 factor auth back on again. MAKE SURE YOU ADD A PHONE NUMBER FOR CONFIRMING AUTH CODES

4. Now that you're logged into your TV try to buy something (cheap)

5. It'll ask you for an auth code and whether you want it texted to you or via a device. CHOOSE THE TEXT OPTION. If you get it sent to your device it's 6 digits long and doesn't work. The text option is 4 digits long and does work

6. Input the code that gets sent to you and you *should* be in.

After many round loops this worked for me. The key was getting the 4 digit text token rather than the 6 digit device token. If you want to make life super easy just leave the 2-factor authentication switched off but given that Apple has your life you're MUCH better off keeping it on.