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JoanneP Author

Level 1

43 points

"Your username or password is incorrect" except it isn't

I'm trying to set up icloud email on an android device. I have entered all of the imap info correctly. Howeve, I keep getting the message that my username or password is incorrect. I have tried dropping the @icloud.com as suggested. I have also tried it with @icloud.com and @me.com and @mac.com. Each time I get the incorrect username or password. I am absolutely using the correct password as well as username. What is wrong? I am a resident of the US with an iPhone, MacBook Air and iPad. However, I travel extensively to the UK and recently purchased a UK pay-as-you-go android phone. Can that have anything to do with it?

Posted on Apr 18, 2016 4:30 AM

Top-ranking reply

gail from maine

Level 9

52,657 points

Posted on Jun 16, 2017 10:20 AM

And if you do not have either of the devices with the operating systems that Roger specified above, you need to set up Two-Step Verification, since you aren't eligible for Two-Factor: Two-step verification for Apple ID - Apple Support

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16 replies

Jul 9, 2017 2:57 AM in response to nksarraf

The requirement for 'app-specific' passwords for non-Apple email clients was introduced on June 15th, which presumably is when your connection stopped working.

"Your username or password is incorrect" except it isn't