iPad tells me I MUST change my "unlock passcode at this time"

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my iPad is giving me a pop up message forcing me to change my passcode. It will not let me do anything unless I change my passcode and does not give me an option to do it later. I haven't been able to use my ipad for 3 days because I can't go past it and I refuse to enter my passcode into the pop up message because it looks fishy... I have heard/read about a similar problem with the iPhone with an option to do it later, but haven't seen anyone talk about this with the iPad. Please help. I last updated my iPad about a month ago and have never had any issues with it. It's a personal iPad (not corporate)

iPad Mini, iOS 9.3.1

Posted on Apr 21, 2016 12:25 PM

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41 replies

Apr 21, 2016 5:15 PM in response to ember1205

Actually Apple should tell themselves and all of their Geniuses since in other knowledgeable articles they recommend trying a forced restart that have nothing to do with the iPhone being locked up and if you call AppleCare or go to the Genius Bar the first thing they will suggest for a variety of symptoms is to try a forced restart (which used to be called a reset). That article says nothing about corrupting files or any harm and Apple will tell you if you ask that a Forced Restart is nondestructive.

Apr 21, 2016 7:04 PM in response to ember1205

ember1205 wrote:


Pressing the Home and Lock buttons at the same time.... will reset all of the network information and require adding things like WiFi passwords again.



You are not very experienced, are you? A forced restart never resets your network information and does not require adding Wi-Fi passwords again. Try it and see.

Apr 22, 2016 8:07 AM in response to ember1205

ember1205 wrote:


You could always put the iPad in airplane mode, change the passcode, 🙂

That (or switching off iPad WiFi) would work too but I was thinking that OP couldn't get anywhere (that includes pulling up control center) without responding (touching) the Continue button. That's why I suggested pulling the plug on the WiFi router.

May 1, 2016 7:53 PM in response to KezCas

have you found a solution to this? i have an iphone 6 and got the same message you did on the ipad not the other one that wants it done in 60 minutes, i turned it on and off normally and did the forced restart and it still there. i also took out the sim card and put it on a iphone 5s and it works fine, even without the sim card the iphone 6 still shows the pop up. any help would be appreciated.

May 2, 2016 7:32 AM in response to coqui51

Coqui51: I did what was suggested on this thread, I put my iPad on airplane mode, entered my passcode, then went into settings and changed the passcode again immediately, I went online, then back on airplane mode to change the passcode the second time, it may be overkill, but the whole initial prompt sounded fishy to me. Good luck with your phone

May 2, 2016 8:37 AM in response to KezCas

Close Safari completely from the app switcher window by double clicking the Home button and swiping up the Safari preview pane until it disappears from the screen. You may have to look for the Safari pane by scrawling to the left. Then go to Settings > Safari > Clear History and Website Data. Then do a forced restart. Hold down the Home and Wake/Sleep buttons at the same time for about 15-20 seconds until the Apple logo appears.

Jun 18, 2016 9:28 AM in response to KezCas

I had the same situation on my box-stock iPhone 6, but once I left my office and was out of wi-fi range, the problem disappeared on its own. I did, as a precaution, clear all of the offline data in Safari (once I was able to GET to Safari), but I won't know if the problem has actually resolved until I get back to work on Monday. I suspect that it's something to do with the network maintenance that was going on Friday, since I haven't ever had this happen before, and my phone was configured exactly the same way as it's always been on Thursday as it was on Friday. I have my phone set to ask before joining new networks, and I suspect that when the wi-fi came back up it discovered my phone in range -- or vice versa -- and the Exchange ping collided with the "ask before joining" and the result was ... this.

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iPad tells me I MUST change my "unlock passcode at this time"

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