Apple Event: May 7th at 7 am PT
Anyone suggest a cure for my iMac shutting down when trying to edit projects in Hallmark Card studio? Hallmark support have tried several remedies to no avail and suggest its something in my iMac which is affecting the programme. Any suggestions?
ok Ill try this later.
http://pastebin.com/Hn1m5SGx
Hopefully you can see this now!
Yes, thanks. It seems that the Hallmark app is crashing while trying to save. This is certainly a bug in the Hallmark app because end-user applications really should not crash, they should present a nice clear dialog explaining the problem. Anyway...
Next, have a look in
Utilities > Console.app > SYSTEM LOG QUERIES > All Messages
for messages that appear in the time of the crash, i.e.
2016-05-01 13:22:19.848
and also search for 'Hallmark' using the small search box in the upper right of the Console.app window.
C.
01/05/2016 13:21:36.704 Hallmark Card Studio 2016[1741]: BUG in libdispatch client: kevent[EVFILT_MEMORYSTATUS] add: "Operation not supported" - 0x2d
01/05/2016 13:21:14.378 Hallmark Card Studio 2016[1741]: <NSSplitView: 0x6372260>: the delegate <pa_ZoomScrollView: 0xc6dd6b0> was sent -splitView:resizeSubviewsWithOldSize: and left the arranged view frames in an inconsistent state:
01/05/2016 13:22:19.741 com.apple.xpc.launchd[1]: (com.hallmarksoftware.hallmarkcardstudio.67872[1741]) Service exited due to signal: Segmentation fault: 11
THESE ARE JUST A FEW OF THE MANY. I'm sure they'll make sense to you!
They don't tell us much more than we already know, which is there is a bug in the Hallmark app. This presumably doesn't affect everybody using but something on your machine is provoking it. The usual suspects are corrupted preferences , corrupted fonts or an application that's been installed with incorrect permissions. Since you have already sought advice from Hallmark they should already told you how to clean out the preferences and reinstall the app.
I assume that the app comes with a lot of clipart, etc. that you put together to make a card. It's possible that one of these graphics is corrupt. Perhaps you are the only person who's used it on a Mac. You might try starting with a blank card and do something very simple. If this works, try adding a graphic, build up to see if you can narrow down the cause.
Or, you could ask Hallmark to refund the cost of the app and use another service for creating your card. There are plenty of companies in the market.
C.
Thanks for all your help. They have now offered me a refund. They say they've tried almost all they are allowed to on a mac from their end to recreate the problem, but cannot. So hey ho, I may as well give it up as a bad job and, as you say, try another option.
Thanks again
has anyone bought the 2016 Hallmark card studio for mac? I am having problems with the programme shutting down unexpectedly.
