How can we put in a formal request for Apple to allow us to reject or block unknown callers? I get 36 unknown calls every day from 5am till 2pm. I use Do not disturb, but some calls still ring through. This is so frustrating.
iPhone 6s, iOS 9.3.1
YouNumty wrote:
Google it if you have any doubts.
I think you win funniest post of the day with that sentence.
Basically what Android phones do is answer the call and hang up immediately without user intervention. The calls aren't actually blocked. If you'd like to see Apple add a similar feature, submit your feedback here:
This is absolutely false. I have a Samsung phone and an Iphone7. On my Samsung I can block unknown callers through settings in the phone. It is only Samsung phones that offer this facility however. So technically if Samsung can do it so can all the others.
Google it if you have any doubts.. Cheers.
What Samsung chooses to do is completely irrelevant.
Talk to your carrier. They are the one that block calls not Apple.
If you are using Do Not Disturb, the only way for them to ring through is if they attempt to call you again within 3 minutes. As far as blocking unknown callers, since no Caller ID information is coming through, there is no way to block them. There is no information coming through that would identify the call. Depending on your location, some cellular carriers can do some blocking on the backend, but it is difficult to block a call that has no identifying information coming in with it.
You can provide feedback to Apple about wishing to see this enhancement, but as I said, with no identifying information, it is almost impossible to block a call.
The calls come every 15 minutes. It's obviously a machine. There is no one there if I answer. I have do not disturb set to all the time, no on repeating calls, contacts only. Some of the calls still ring through. I don't care about blocking the call. I just don't want it to ring. Android has a simple check mark to reject incoming calls. Why can't apple do the same thing? I can't be the only person with this problem. Plus, using DND is a pain because now my texts don't alert me, even if they're from my contacts or my favorites. My carrier is AT&T and they say they can't help. They recommend buying an Android phone. This has been happening for 3 months. 36 calls a day starting at 5am. You can imagine my frustration.
slodiego wrote:
The calls come every 15 minutes. It's obviously a machine. There is no one there if I answer. I have do not disturb set to all the time, no on repeating calls, contacts only. Some of the calls still ring through. I don't care about blocking the call. I just don't want it to ring. Android has a simple check mark to reject incoming calls. Why can't apple do the same thing? I can't be the only person with this problem. Plus, using DND is a pain because now my texts don't alert me, even if they're from my contacts or my favorites. My carrier is AT&T and they say they can't help. They recommend buying an Android phone. This has been happening for 3 months. 36 calls a day starting at 5am. You can imagine my frustration.
DND only works when the phone is locked (black screen). If you have your phone unlocked for any reason (like sending a text message), it will still ring.
If the calls coming in are from specific phone numbers (as opposed to "PRIVATE" or "UNKNOWN"), then go to the call history, tap the "i" to the right of each number, and choose "Block this caller". They won't come through again, regardless of DND setting or screen lock status.
Yes, I can understand your frustration. However, I don't understand how calls can get through if you have DND set to always. Do you have the silence set for Always, or only while iPhone is Locked? If always, and you do not have repeated calls on, I'm not sure how some are getting through? Does this happen when you are on another call? And yes, with DND on, you will not receive any other notifications. If you are in the US, then I suggest you make contact to put your number on the Do Not Call list, and you can make a complaint with the FCC. However, if these calls are coming from someone you have done business with in the past, or your number was sold by a company you mistakenly allowed to sell your number, then you cannot even block those.
The information that ember1205 provided about using the call history to block the caller is not correct. If there is no identifying Caller ID provided with the call, you cannot block it.As far as why Apple does not provide the same service Android does, you can provide feedback to Apple to let them know how you feel about that here. http://www.apple.com/feedback and click on the appropriate subject area.
ChrisJ4203 wrote:
...
The information that ember1205 provided about using the call history to block the caller is not correct. If there is no identifying Caller ID provided with the call, you cannot block it.As far as why Apple does not provide the same service Android does, you can provide feedback to Apple to let them know how you feel about that here. http://www.apple.com/feedback and click on the appropriate subject area.
I specifically stated that the calls needed to be coming from phone numbers, and NOT from "UNKNOWN" or "PRIVATE". My information is correct.
My apologies. I misread your post as saying if they were coming from Private or Unknown. I guess my reading skills are failing for the day. Been at this way too long. Sorry for that mistake.
I understand that you believe that the phone will not ring when it's in do not disturb mode. However, it really does. I've worked with Apple support, reloaded the IOS, completely wiped the phone and started over and it still happens. My settings are : Manual, allow calls from all contacts, repeated calls is NOT turned on, and silence is set to Always. Maybe it's because I get 36 calls from unknown every day. When the phone gets so many calls, it just doesn't always work. Today, about 32 of them were silent and the other 4 rang. I wasn't on the phone when they rang. The phone was locked one time, and not locked another time. One time it was sitting on the table, another time it was in my pocket. My husband is right with me and he has checked and rechecked every setting till he's blue in the face. So has Apple support. Believe me, it's the truth, I'm very sorry to say. I submitted a request to Apple. It just doesn't make sense to me why this isn't a standard feature. I hear this complaint from many people.
I never said that I did not believe you. I said that I did not understand how calls got through. Something unusual is going on with your phone number as well that you receive that many calls in a 24 hour period. All you can do is provide feedback to Apple as you say you have done.
ember1205 wrote:
DND only works when the phone is locked (black screen). If you have your phone unlocked for any reason (like sending a text message), it will still ring.
That is incorrect. DND has two options for Silence: Always or Only while iPhone is locked.
Meg St._Clair wrote:
ember1205 wrote:
DND only works when the phone is locked (black screen). If you have your phone unlocked for any reason (like sending a text message), it will still ring.
That is incorrect. DND has two options for Silence: Always or Only while iPhone is locked.
Yes, those settings are there. For phone calls, however, the "Always" setting is not respected by the phone. I don't know if it's a bug or if it's "be design", but the Always setting will silence alerts but not phone calls when the phone is unlocked.
ember1205 wrote:
Meg St._Clair wrote:
ember1205 wrote:
DND only works when the phone is locked (black screen). If you have your phone unlocked for any reason (like sending a text message), it will still ring.
That is incorrect. DND has two options for Silence: Always or Only while iPhone is locked.
Yes, those settings are there. For phone calls, however, the "Always" setting is not respected by the phone. I don't know if it's a bug or if it's "be design", but the Always setting will silence alerts but not phone calls when the phone is unlocked.
It works exactly as it should for me. If I have it set to "Always", calls are sent immediately to voicemail even when the phone is not locked. I just double checked.
Unknown Callers
