Syncing Health App w Weight Watchers App issues

Hi

Some users elsewhere have reported similar issues with data from the Health app not syncing to the Weight Watchers app:

It may help to close all open apps on your iPhone (double-click the Home button, then swipe up on each app preview) and then restart it.

Otherwise, I suggest that you contact Weight Watchers (the app developer) for further assistance:

http://www.weightwatchers.com/help/contactus.aspx?emailtype=OTG

Force restart your Apple Watch > Restart your Apple Watch

Then see if the WW app will sync.

I had this same problem and just discovered a solution!

Problem: My Weight Watchers app stopped syncing with my Apple Health app to track my steps (it had previously tracked my activity). I tried tapping the "sync" option at the bottom of the activity page, as well as refreshing the page by pulling down the page, on the WW app as previously suggested and it did not sync.

Solution: I discovered that my Apple Health app had disconnected from the WW app. To reconnect I opened the Apple Health app, selected the "Sources" option at the bottom of the app (the little heart with an arrow). I selected the WW Mobile option and discovered that the categories had all been turned off. To fix this, I simply selected "Turn all categories on". I then shut down the Apple Health app (double click the home button and slide the app up on the screen) as well as the WW app (close the same way). When I reopened my WW app, my Apple Health activity had synced and now seems to be working properly.

Good luck and happy tracking!

Carolyn Samit wrote:

Force restart your Apple Watch > Restart your Apple Watch

Then see if the WW app will sync.

This is not appropriate.

The syncing issue is between the Health app on your iPhone and the Weight Watchers app on your iPhone.

I have this problem as well. When I go and manually click sync, it says last sync date of the date I set it up, even though I've never had it successfully sync.

Also, the app on the watch is showing the little circles where data should be, but it's not populated with any data and clicking on it does nothing. I'm h

Same for me. Set it up 12/25/16 says last sync is 3/29/16. Disconnected Apple Health and reinstalled WW app. Nothing helped.

I found out that then I had the Apple Watch muted for the day for notifications it would not sync. As soon as I turned that back on it was able to sync again. This was set on the iWatch app in the activity menu.

I have same issues. I been using 6th gen ipod touch and ww app since sept 2016. The sync used to work great. Now i click and it always says last sync was dec 7 2016. At a loss, dont know what else to do

I am having the same issue. I have a 6 plus and just downloaded the app today and it's not pulling any data from the health app. I've checked all the permissions in the settings and everything is allowed, but it's still not working. Please help!!

I had the same issue. I noticed that the WW Mobile app would not allow me to uninstall Apple Health as a device which was a red flag that something was wrong with the app. So I deleted the WW Mobile app from my iPhone and reinstalled it. The WW app walked me thru the steps to connect to Apple Health. I was able to sync again. I can also delete Apple Health too. Which confirmed my earlier suspicion that something was wrong with the WW Mobile App on my phone.

I am also having this problem, the ww app is not syncing my data. Very d

I have the same problem. It synced the first day and since then shows no activities. When I ask it to sync, it shows it last synced the day I set it up.

This is the same thing that happened with mine. Works fine as soon as you turn notifications back on the watch.

Same here. Too bad no solutions have been reported, a year later :-/

I have same problem. Synced the app and it worked once. It won't update now. I tried all the different suggestion & none of them helped.😟