You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Syncing Health App w Weight Watchers App issues

Hey there,


so I know weight watcher now can sync data from the health app, I've given it permission to do so. when I try to sync from the ww app it always says "last sync April 5th" but nothing syncs, ww told me to contact Apple. I used to use a Fitbit which is way cheaper than an Apple Watch but the watch isn't working well w my ww app, does anyone know how to fix this issue?


tthanks!

Apple Watch

Posted on Apr 26, 2016 6:58 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 10, 2017 12:09 PM

I had this same problem and just discovered a solution!


Problem: My Weight Watchers app stopped syncing with my Apple Health app to track my steps (it had previously tracked my activity). I tried tapping the "sync" option at the bottom of the activity page, as well as refreshing the page by pulling down the page, on the WW app as previously suggested and it did not sync.


Solution: I discovered that my Apple Health app had disconnected from the WW app. To reconnect I opened the Apple Health app, selected the "Sources" option at the bottom of the app (the little heart with an arrow). I selected the WW Mobile option and discovered that the categories had all been turned off. To fix this, I simply selected "Turn all categories on". I then shut down the Apple Health app (double click the home button and slide the app up on the screen) as well as the WW app (close the same way). When I reopened my WW app, my Apple Health activity had synced and now seems to be working properly.


Good luck and happy tracking!

17 replies

Syncing Health App w Weight Watchers App issues

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.