HI there! My phone was normal the night before it died. I used it, put it on the charger. Got up, took my kids to school, went to work, and sat down with the phone to check emails. The power completely drained and that was it. I pulled it out of my purse to use and it quit...No water damage, no dropping. 😟
I get the phone is broken, but the service I received from Apple is what is disheartening. The phone is out of warranty. I have never done anything to the phone other than put it in a case and put a ballistic glass screen protector on it.
To have Apple tell me I made modifications and refuse to tell me what they were or how they know that it was modified is what is bothering me the most. They won't give me any contact information to the people that can actually tell me it was Part XYZ and this is why we think you made modifications to the phone.
I literally watch the phone being unboxed and it had not been out of my possession since...until I sent it to Apple.
The first senior iOS guy told me that he would help and gave me his personal work contact info. I emailed him a few times only to not get much for a response. The second person wouldn't tell me anything more and basically said I had to contact the first guy again. 4 emails and 2 voicemails later and I still don't know where to go.
The nearest Apple Genius Bar is 4+ hours from me. I was never offered an out of warranty swap option. They told me $549 to fix, they would recycle it, or they would send it back unrepaired....that was all I was offered. 😟
Long story short, I am looking for help to see how I can escalate this. I'm not even asking for Apple to fix my phone. I just want the REAL story as to what is wrong with my phone! Not them blaming me for its demise.....
