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Level 1

10 points

ipad pro 9.7 update 9.3.2 issue

Today when I tried to update my IPad with the 9.3.2 update over wifi, after downloading the update and the install started like usual. Upon rebooting, I get the Connect to iTunes screen. I connect my iPad to iTunes and try to update it, says update failed and that I need to do a restore. The restore fails (error code 56). I tried all of the fixes from the help page with no luck. Any suggestions or do I need to send off my iPad for repair?

Thanks

iPad Pro, iOS 9.3.2

Posted on May 16, 2016 5:56 PM

143 replies

babowa

Level 9

78,109 points

Jun 3, 2016 4:55 PM in response to jackfancy

Did you update via iTunes?

And did/do you have a backup?

Archi V

Level 1

12 points

Jun 3, 2016 8:58 PM in response to jackfancy

Same thing here. Unbricked but data all gone

Jun 3, 2016 9:22 PM in response to jackfancy

I Have updated my iPad and restored via iCloud. It is now back to exactly the way I left it. Always a good idea to have some backup of any electronic even if you dislike iCloud iTunes backup is the next best thing.

Archi V

Level 1

12 points

Jun 3, 2016 9:44 PM in response to iPhone236545

I always backup before updating new version of ios because I had this pain before when my iPad 3th generation updated from ios 7 to ios 8 got bricked. I thought it was because my device was kind of old so that happened. But this time i have learned one more thing. A one month new "PRO" device also can be bricked with a lovely pop-up update remind that I totally didn't expect it would happen so i didn't backup and ending up losing all data. Good lesson Apple.

Jun 4, 2016 5:51 AM in response to babowa

I do all my work on my iPads, i had the Pro 9.7 for six weeks but only had the app Graphic saved in iCloud because that one makes me money. I wasn't in a hurry for the other projects.... no iTunes back up cuz my mac is only 128g.