How to reset play count in iTunes 12.4?

Do you have iTunes Match?

tt2

No but I do have Apple Music, which is probably the same thing as far as what you are referring to.

I am using Apple Music and getting following error when running the script:

Line 135

Char: 5

Error: Object doesn't support this property or method: 'AlbumArtist"

Hi, I've just made a minor tweak which should hopefully workaround that issue. Please download a new copy of the script and let be know how you get on. Unfortunately I cannot test against an active Apple Music subscription here. It may be that it will only work with locally stored items.

tt2

I think I'm missing something. The script in the responses above still look the same as what I currently have. Is there a link to the Mac version that I'm missing?

I really appreciate your attempting to get this working for me!

The Mac version is listed at the top of this particular thread: Re: How to reset play count in iTunes 12.4?

The error message SJMAP mentioned would have been with the Windows version.

iTunes Match and Apple Music both have features for synchronizing plays & skips. It is possible these don't play well when the values are reset. Maybe that is why Apple removed the reset plays feature? Easier to remove than fix? 👿

tt2

Ok, I had missed the post from SJMAP. My bad.

By the way, I just specifically tried the script on an Apple Music song (Kind-Apple Music AAC audio file) that I added to My Music. The songs I tested are in the cloud and have not been downloaded to my PC. This script still reset the play count successfully. On these, I only had to run the script once and it reset properly.

Songs that show as Uploaded in the Cloud Status have the issue where I have to run the script twice. The first time wipes the Play Count, but then after a few seconds, the Play Count reverts back to the previous status. I then have to run the script again and it sticks.

Songs that show as Purchased or Apple Music (Matched AAC audio file) are a bit hit/miss. Sometimes the first run of the script works, other times it operates just like Uploaded and I have to run it a second time. No rhyme or reason that I can determine why it works for some of these types of songs, but not others.

Just wanted to update you as to my findings regarding Apple Music.

I've got windows 10, and cant find the file area to put this in?? can you please explain in more detail?? Thx I also went to your scripts LastPlayedNever

didn't help much.😕

Once you've clicked through to the link for the Windows version you right-click on the name of the script there to get the script itself. Save it to your desktop or downloads folder. Select some tracks in iTunes and then double-click the script to run it.

tt2

The script now runs without the error. However, play count does not reset. Getting the message stating tracks were processed but 0 were updated.

A partial success then. Did you get a missing count? Will locally downloaded tracks reset?

tt2

Locally downloaded track resets. None others do.

SJMAP

Where do I input the scripts?

Applications > Utilities > Script Editor.

tt2

I'm on a PC. I downloaded it and got it to work, but it'll be colossally annoying to always have to come back to this page to use it. But j guess that's Apple's definition of "customer service."