Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

After upgrading to IOS 9.3.2 my display freezes

After upgrading my 6+ to IOS 9.3.2 my display freezes and is not responsive. Applications running continue to run, but I can't interact with them. If I come back to the phone later the problem is gone, but I don't know how long it took. Then the issue comes back. Even after doing a factory reset, with no apps running, my display will freeze.

iPhone 6 Plus, iOS 9.3.2

Posted on May 19, 2016 6:43 AM

Reply
Question marked as Best reply

Posted on May 19, 2016 9:52 AM

scottfromlucas wrote:


After upgrading my 6+ to IOS 9.3.2 my display freezes and is not responsive. Applications running continue to run, but I can't interact with them. If I come back to the phone later the problem is gone, but I don't know how long it took. Then the issue comes back. Even after doing a factory reset, with no apps running, my display will freeze.

When you say factory reset, did your restore as new or from backup?


If you restore as new and the issue still persist, I would schedule an appointment with the genius bar and take your phone to Apple and have it looked at.

58 replies

Jul 13, 2016 6:51 AM in response to Siethfromfrisco

Scott, I installed the beta of 9.3.3 a little over a week ago and it seems to have fixed the problem. There have actually been a couple updates from Apple on the 9.3.3 build and it gets better. Go to beta.apple.com and follow the instructions if you want to try this. This seems to have solved the freeze problem as well as my iPhone dialing or playing random music on its own...

Jul 14, 2016 8:06 AM in response to scottfromlucas

I have had this problem intermittently, usually after I reboot the phone. I use the touch ID and have to put my password in after the reboot. Then the non responsive screen issue pops its ugly head up. Nothing would respond on my screen, and you can't turn off the phone if you can't slide the bar. I did soft reboots over and over.


I found that if I turn off Touch ID and go through the all the steps to enable it and recalibrate the touch ID, the problem goes away.


I too am awaiting a fix in IOS 10

After upgrading to IOS 9.3.2 my display freezes

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.