iCloud for Windows authentication problem

I have iCloud for Windows V5.2.1.69 running on an up to date version of Windows 10.

I have an up to date version of iTunes, with no problems logging into my account.

I can log into the browser version of iCloud without problems.

I have uninstalled and re-installed the iCloud app three times now, and re-booted each time.


I cannot log into the iCloud windows app though! Every time it says

"An error occurred during authentication. Please try again."


I must have tried 10 times over several hours and still cannot get in!


Has ANYONE managed to log in via the Windows App?

Windows PC-OTHER, Windows 10

Posted on May 20, 2016 3:49 AM

Reply
29 replies

Jul 10, 2016 6:15 AM in response to Reno92

Well, here is another update, for what it's worth. I had more problems w/ it, so I uninstalled both icould and itunes, then rebooted my machine. Again, I'm on W7-64 bit. I then reinstalled icloud, but I chose "as an administrator". Then I reinstalled itunes. Rebooted again, and for some strange reason it now seems to be stable, and no more authentication error. We shall see.

Jul 26, 2016 10:13 AM in response to dawnfromkt1

Sorry I could not help. Have the same problem installing on a new Win 10 Dell computer. Have tried everything others have already suggested. Hope someone can figure it out. Have all my contacts on the cloud and cannot access them on my PC without having to retype everyone back in. Why MS and Apple cannot resolve their issues after ALL these years is beyond me. Frustrating.

Jul 26, 2016 4:46 PM in response to sodamister

I am not sure if this is a workaround, but see if this works at least for your contacts. I just thought of it. If you have all of your contacts in your iCloud, that means you should be able to access them on icloud.com. If you click on the little gear in the lower left hand corner (I'm trying to attach a screenshot), you have the option to export as vCard. iCloud lets you select all, so you should be able to export all of your contacts that way. You can then import that into Google contacts, Outlook or whatever you choose. Let me know if that works for you. The desktop app is just really a syncing mechanism between your desktop and your cloud, but you can import stuff into the cloud directly from your computer, much like w/ Dropbox. Keep me posted.User uploaded file

Jul 27, 2016 2:12 PM in response to dolunaykiz

Thank you for your help. It was a little more complicated but easily doable once the files were converted to vCard, exactly as you suggested, with the help of the following link: https://support.office.com/en-us/article/Import-contacts-to-Outlook-bb796340-b58 a-46c1-90c7-b549b8f3c5f8 . I was able to get ALL my contacts moved. I could not have do it without your help. Thanks again. Hopefully others will see your response.

Aug 5, 2016 7:50 AM in response to dawnfromkt1

Two months ago, I contacted Apple Support (in Ireland) for this issue.


I spent almost half a day on the phone with them , provided very detailed logs to resolve the issue.


Two months later: I have received no response from them ?! (no mail, no phone call, Nothing!!)

Forget about using Apple support for business, it is not a real support for customers.


As an IT professional, I can not afford to work with products or services from a company with no real customer support (professional or not).


I'm now working without any Apple products or services without any problems.


Good luck!

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iCloud for Windows authentication problem

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