Q: Unable to import backup from 4s to SE
Hi
I am completely lost.
I bought a new iPhone SE and wanted to import my iPhone 4S backup, however, I am not able to do so.
After I login with my Apple ID and my password it asks me to login again and this time it shows a different unknown ID (23398......09@qq.com) that will not recognize my password, so I click on skip this step and it brings me to another login screen, again asking me to login with another unknown ID (cheryl......@163.com) and will not recognize my password.
Therefore I am unable to login to my backup.
When I try to go next it tells me that my apple ID is locked for my own safety and then I go and try to unlock it according to the support help pages and it does not show as locked and the only option I get is to reset my password, which I have done and yet, still "locked".
At this point I tried to start over, erase everything and install from my iTunes, however, that only allows me to backup some older version from a few weeks ago and will not allow me to choose my recent backup.
I followed the help pages again and it told me to erase everything and start over. and I got back to the same problem of unable to access my apple ID.
So for now I had used the iTunes version as it is better than nothing but I really want to use my most updated backup that shows up in my iCloud when I access it from the browser.
And it also saves up 2 of my phones on the cloud and takes up all the space.
I'm afraid to delete my 4S from the devices list because I don't want to lose all my data.
What can I do?? help!
iPhone SE, iOS 9.3.2, .
Posted on May 22, 2016 3:22 PM
NickyAngel wrote:
If I set up the phone as a new phone or just use the older version of the backup there is no problem
it's just when I try to set it up with the iCloud back that all the problems begin
This is new info. If you can do a restore as NEW and the phone works as it should then there is nothing wrong with it. If that is indeed the case then forget about the backup and configure it from scratch. While no fun, I have had to do that before with an iPad that had a corrupted backup. All your previous purchases under your own ID should still transfer.
Posted on May 22, 2016 5:11 PM