id apple 5*****@qq.com not my account, please help me

The Apple ID and Password that was Originally used to Activate the iDevice is required

Activation Lock in iOS 7 > http://support.apple.com/kb/HT5818

If you do not have that information you will not be able to use the Device.

I have the same issue but with my iPad Mini. Was upgrading the Mini from 7.0.2 to 8.0.2, but crashed and went into recovery mode. After the setup screen came back, it stated that it needs to be activated by email address 1*****@qq.com. Contacted Apple support and of course they needed a proof of purchase and still think that 1*****@qq.com used to own the Mini even though I bought it brand new from Walmart.

This is my theory and email to Apple customer support:

I understand that you need a proof of purchase to protect your product, but I am disappointed on how this came about. Either Walmart sold me a returned iPad mini that was used or there is something wrong with the update procedure from iTunes. Remember I was upgrading from iOS 7.0.2 to 8.0.2 and it crashed twice. It stated that I had to plug in the iPad mini to PC but it was already. The update process wiped out the data and hence where the iPad mini is at now. I looked up the email address where it stated to activate and it is 1•••••@qq.com. qq.com is a Chinese chat site where you can blog and instant message others. I don't want to speculate that during the crash that this iPad defaulted to some qq.com email address when it came out of the factory.

No response so I emailed again with:

I did a little research regarding this email address 1*****@qq.com and found that I am not the only ipad owner that has this problem. Reading on Apple discussions and other Apple forums other people with ipads have the same activation email address when it is their own ipad. And since you haven't replied to my previous email tells me that you know about this bug in this process and Apple will not support anyone without proof of purchase.

I would understand this policy if the activation email was a ...@gmail.com or ...@yahoo.com or even a ...@apple.com, but multiple owners having the same activation email of ....@qq.com. That is a bug. Is there some kind of alert or bug fix regarding this? If so, please let me know.

If you deny that there is a problem, then that is your opinion and I am still left with a ipad mini paper weight.

Finally a response with only one line:

In order for an activation lock request to be submitted you will need a proof of purchase.

I have a feeling that Apple knows about this problem and not doing anything about it.

I have the same issue. After factory reset, it's saying the iPhone is currently linked under 2*****@qq.com. I can't continue after that, even if I used the correct Apple ID account used on that iPhone. I have never used any qq.com email account in my life at all.

This iPhone is a brand new one bought from Apple online store, one year ago! I still have the e-receipt in my mailbox.

I don't understand how the iPhone happened to be linked under that qq.com account. Did apple online store sell me a stolen iPhone?

I see this problem has been going on for over a year. Hello, Apple? Is anyone home?

We purchased an iPad Mini from a major Canadian Retailer, and has never left our ownership. It was recently updated to iOS 8.1.2 after which we set it up to work with a brand new Apple ID. While iCloud activation worked, we could not get iMessage and iCloud to activate, despite best efforts and multiple phone calls to Apple Support.

We last spoke with an iOS support representative who suggested we Erase All Content and reset the iPad Mini. We did so, but on setting it back up suddenly discovered that it carried an activation lock using the very same account listed in this thread: 5*****@qq.com.

We are dead in the water with this piece of hardware, with the rep advising us that it can take up to 5 days for Apple to remove the activation lock, even after receiving proof of purchase from us. 5 days? To correct or override a database entry? Who's at the controls there?

The rep was, apparently, absolutely baffled about how this could have happened, but it's obvious that this must be a known support issue about which Apple is remaining silent. I can't understand why? Oh - wait. It must be 'embarrassment'.

I own A LOT of Apple hardware and have advocated it highly within the circles in which I work. But, I'm beginning to regret that position, deeply. This situation demonstrates ineptitude, inefficiencies and cowardice within Apple Support, and Apple Corporate. It makes me sad.

One more case here.

iPad Mini. I'm New York City.

Large corporation. We purchase TONS of stuff from Apple.

One of our iPad Minis needed to be reassigned. Its iCloud was not linked to ANY Apple ID. Connected the iPad Mini to iTunes to upgrade software to iOS 8.2, and restore it from factory settings. Now that it's ready, is telling me that it's linked to Apple ID (5*****@qq.com)

Apple ID 5*****@qq.com ---> Is NOT one of our accounts!!

We need a solution for this quick.!

I have the same problem and I can't access my backup because of this.

Is there anything that I can do? should I just open a new apple ID?

is my backup lost?

I only met this problem for the first time now that I bought a new iphone.

Unable to import backup from 4s to SE

john mirth wrote:

I loved the apple product line. But I'm really not happy about this. If companies do not support me, I will never again sketchy Apple devices, friends and relatives that I also

Promise?

We have had the same thing happen to my daughter's iPad she got from Grandma. Grandma was the original owner and when my daughter erased all of the data and content of the iPad, the iPad came up registered to the Appleid 5*****@qq.com.

Apple did not sell you a stolen iPhone. It's as simple as this - it got hacked.⚠

My mum had the same with her iPad and it took us nearly a months to find out and not even Apple got it.

Hope I could help. xx

apparently it got hacked by a group of Japanese people. I have no clue why and how, but if it really got hacked , I guess your facetime, iMessage and iCloud don't work. This also happened to my Mum and now we are struggling to make it work again, because they changed the AppleID to for example "5*****@qq.com". (The first number showing, varies.)

If you have the original invoice it shouldn't be a problem for Apple to make it work again.

Hope this helped at least a tiny bit.

I know you trying your best, but what I was attempting to figure out that when you say hacked you mean that someone took her ipad, unlocked passcode, signed out of existing apple id, created new one (on her ipad) and signed back with new one that your mom does not know. I was curious how that could be done with as many details as you or your mom can remember. It appears that whoever had done that is brilliant hacker, cause not you, nor anybody will remember giving that ipad to anyone nor any other details available. Also how do you know that while there are no details, that was done by Japanese people. As far as I know the qq.com domain is registered in China.

enwood wrote:

I own A LOT of Apple hardware and have advocated it highly within the circles in which I work. But, I'm beginning to regret that position, deeply. This situation demonstrates ineptitude, inefficiencies and cowardice within Apple Support, and Apple Corporate. It makes me sad.

So vote with your money and stop buying Apple products.

I currently, right this second, am having the same issue with my iphone 4s. The email address linked to the phone now says 2*****@qq.com and this is my original phone! I've had it for years and of course dont have the original receipt for proof of purchase, it's an old phone now. I dont know what to do, and this is a real disappointment. Thanks apple, just lost a loyal customer. Android here i come.

katelynn013 wrote:

I currently, right this second, am having the same issue with my iphone 4s. The email address linked to the phone now says 2*****@qq.com and this is my original phone! I've had it for years and of course dont have the original receipt for proof of purchase, it's an old phone now. I dont know what to do, and this is a real disappointment. Thanks apple, just lost a loyal customer. Android here i come.

You will love Android, I do. Just in case you do decide to stay, if you original owner you can get that receipt from original point of sales - they all keep records.

Your Apple ID was hacked from someone in China.

QQ is a famous (or notorious) free-email service from Tencent, one of the biggest internet service company in China, and obviously hackers love to substitute those free-email address for your real Apple ID. There has been a lots of apple iDevice users suffered this during last two years all over the world. Those hackers are systematically attacking Apple products (especially iPhone and iOS) in many different ways. You may guess about their motivation.

But I totally have no idea how they did it.

My date of birth, rescue email address, and security questions had been changed (in simplified Chinese) in few minutes. And the hacker even attempted to set up two-step verification for his new address.

Hello, Apple! My account had been HACKED!!!!