Who can help me?
iphone 4 5.1.1 update 7.1 active by id apple 5*****@qq.com not my account
I have the same problem and I can't access my backup because of this.
Is there anything that I can do? should I just open a new apple ID?
is my backup lost?
I only met this problem for the first time now that I bought a new iphone.
I don't think your problem is related to anyone's here.
Random prompts for someone else's Apple ID password after upgrade to iOS 5
Same thing here with an iPad 4. c*****@qq.com. Everyone I have talked to at Apple has "never heard of this" - which I find very hard to believe. The serial number is even registered to my husband's email address in the Apple computer system, but still I need proof of purchase. I don't normally keep proof of purchase past the warranty period, but I'll have to reconsider that going forward. Just so we're all on the same page, the apple ID was not hacked - we can log into his account and he has an iPhone that still works just fine. It's just the iPad. Has anyone gotten a resolution to this yet?
Fortunately if you are original owner of the device, you should be on your way, once Apple processes your proof of purchase. If you ever figure out how that all happened may be Apple and regular people here will thank you for sharing, but at that point as it was said before, qq.com is huge email domain in China and amount of postings here is way less then would be if there was a systematic hacking of the accounts. Good luck.
Same to my ipad that I purchased through Hong Kong official online apple store!!! Just updated ios a few days ago and have this problem!! Locked by an unknown id kxxxx@1xxxxx.com. I purchased my machine in 2012 and I didn't keep the receipt (who would????) , today have been on phone with Apple Support whole day they insist I have to present the invoice in order to help me, yet they can't find my invoice since it was in 2012!!!! Very frustrated I have lots of photos in my ipad.
And Apple Support said they have never heard of similar incident !!!!! and they denied that machine can be cloned or hacked!!!
Even more ridiculous is even though they can confirm my apple id is linked to this device, they said this evidence "doesn't count as ownership proof". Only icloud linking to a device counts!!! What???? I don't even know what this means!!!!
I will call them again tomorrow and will update again with the status.
Crying in Hong Kong.
I AM IN THE EXACT SAME BOAT - my iPad is also registered to us, but that isn't good enough. Yes, please keep me posted if you get an answer on anything other than proof of purchase that can fix this!
Okay, my wife just had this happen on her iPhone 6s yesterday. She was getting these spammed message about one every minute and it was driving her absolutely nuts. It appears as if the messages are coming from HER phone. All of them with the qq.com domain name. She called AT&T and they were no help. They tried a couple of things and then told her she would have to reset the phone and possibly get a new phone number. She has had this phone number for 10 years and refused.
So, I worked on it for about an hour and was finally able to make the messages stop. Now.... I did several things, but the responses here did help. Obviously, (if you've read all the messages/responses in this thread) it has to do with the Apple ID and the email address. It's somehow using the email address to send the messages. Fortunately, her email and Apple ID email address are different. Regardless, I was able to remove her iCloud account without affecting her emails. I also turned off the synch for contacts, calendars and notes - deleting these from the phone. (Go to Settings > Mail, Contacts, Calendars).
It took about 20 minutes, but then they totally stopped. It's been 24 hrs now and no more spam txt messages. I may have done something else, but I did NOT have to factory reset the device or lose all her existing txt messages - which she needed. This was a real pain in the butt for her, so I hope it does help someone out there.
I don't remember password on the Apple ID on my iPad to reactivate it
I have the same problem too, with an e-mail -> 9*****@qq.com. I bought this Iphone in 2014 in Chine. This morning I reseted it to configure to my mom and my activation was lock with this e-mail.
First off - your device (iPhone, iPad, etc.) has not been compromised - your iCloud and/or iTunes account is what has been compromised most likely through either a crappy app, ebook, video, website plugin, or music file. Be honest with yourself - did anyone download or load anything they weren't supposed to onto their device? Put a shared file from a friend even from an email or click a link from a website or something? Think hard?
Anyhow, if you live a large city, you may have even surfed a rogue wifi signal a trusted location and thought you were on a known network. The point is - there are many ways to get duped into logging back into a service and having your credentials stolen which then gives the attacker your login information and allows them to then go into your account and grab the information from your iCloud or iTunes. They may just harvest your personal details, or watch personal habits, or download the files you've already purchased to sell to others, or grab your personal pics to send around, or use your account as temporary storage, or whatever.
Now, you don't notice it until you go to upgrade your device and you enter your information and presto does not result in chango and you're in the predicament you're in now where the douce living across the hall, who doesn't have live in China to register an "@qq.com" email address by the way, pwned your account and owned your device.
This is the flaw in Apple's system - they have a great device, but your tied to their cloud which is ill thought out and riddled with ways such as this to be torpedoed.
One other scenario, which is unlikely or Apple would have owned up and posted a solution quickly, would have been that a rare source code path in their upgrades would be triggered when devices with certain hardware combinations or firmware sets or a certain chip or something encountered that code section. But this would most likely result in the exact same email address every time. In these posts we see 1... and 5...@qq.com as well as an @yahoo.com. If it were internal to Apple it would most likely NOT be that of a throw away service no matter their prevalence in a country where it is well known that Apple has factory's for assembling devices.
DISCLAIMER - PROCEED AT YOUR OWN RISK - NO HOLD LIABLE UNDER ANY CIRCUMSTANCE BY ANYONE FOR ANYTHING BEYOND THIS POINT - THESE ARE SUGGESTIONS TO BE CONSIDERED BY A REASONABLE ADULT AS DEFINED BY AMERICAN LAW AND IF YOU ARE NOT A REASONABLE ADULT {IBID} THEN PLEASE CONSULT ONE {IBID} BEFORE ATTEMPTING ANY SUGGESTION BELOW:
If you are really determined and have any of your backups - there is software out there can revert the device to the last known good backup which will also ignore any of the non-sense barriers. It should known though that this software temporarily "jail-breaks" the device which I do not recommend or condone for devices under warranty. For those out of warranty it is your choice since you have no warranty and therefore no support.
I'm going back to digging into how far back this goes. Hopefully, Apple will make the right choice and disclose they have breaches actively occurring with apparently no mitigation. I guess they aren't threat modeling their solutions. If not, when support reads this, and they do read these, they need to wake up and realize they have a butt hurt of N-th degree headed for them for failure disclose.
Good luck to you all and I hope this at least gives you a little insight into what has most likely happened.
Hi, pjgumila I have the same problem just want to know did apple gave you the solution to this problem did they help out? Thank you
No Apple id
id apple 5*****@qq.com not my account, please help me
