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External speakers not listed in sound output list

I have a set of Sony SRS-X3 bluetooth speakers which I use with a Macbook pro running El Capitan 10.11.5


Recently I have been unable to use them as they no longer appear under the OUTPUT list in sound preferences.

The device is connected and appears in the Bluetooth device list. I can even get to the sound preferences menu through the device tab.User uploaded file

However the device does not show up in the sound output list.

User uploaded file

I have tried the Command-option-P-R restart, restarting both the device and computer multiple times but cannot get them to work.
No idea why this problem started.


Speakers play sound fine from my iPhone and iPad.ciated


Any help would be appreciated

OS X El Capitan (10.11.5)

Posted on Jun 1, 2016 12:53 AM

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Question marked as Best reply

Posted on Jan 18, 2017 7:35 AM

sierra... 10.12.2 killed my JBL.... xtreme... does not show up in Sound system preferences anymore. bluetooth says "connected" ha.....

iphone works fine.... purge ram did not help... will someone from the mac support take this seriously please.

User uploaded fileUser uploaded file

30 replies

Oct 12, 2016 4:08 PM in response to sibifromalleppey

I had/have the same issue with a pair of JAM bluetooth speakers. They turn on, they pair, they connect just fine -- but they wouldn't show up in Sound Output. JAM even replaced them for me. Re-setting them didn't work. I was using El Capitan ... and they worked great for a while, then stopped. I just updated to Mac OS Sierra... and sure enough, they show up in Sound Output now... however... if you play any audio, it still only goes through the internal speakers. I can click the external bluetooth speakers in sound settings -- and it won't "stick" -- it reverts back to Internal speakers in about 1/2 to one second. So I'm looking for some thoughts from everyone as well. Thank you.

External speakers not listed in sound output list

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