Network Diagnostics won't close or force quit

Question

Level 1

13 points

Network Diagnostics won't close or force quit

Hi,

I'm new here so am hoping somebody can help me out?

Every time I use Network diagnostics it completes the check but wont close and just stays in my dock, force quit doesn't work and the only

way I can remove it is to force my mac to shutdown, which I know is not a great thing to keep doing. I've googled and haven't come up with anything useful. The only thing that has changed recently is that I've moved so am using a new broadband supplier, everything else seems to be working fine.

Any help VERY gratefully received.

iMac (27-inch, Late 2013), OS X El Capitan (10.11.5)

Posted on Jun 1, 2016 3:24 AM

Reply

Answer 1

Oct 16, 2017 8:30 AM in response to peam33

I just figured it out

Go back to the network your having issues with and retry it. Once you do it will ask you to run a diagnostics again which you will then select and then promptly hit the x or quit

System preferences> network> try a network name> system preferences popup select either allow or deny> click run diagnostics again> click x or quit

Reply

Answer 2

Mar 4, 2017 10:26 PM in response to peam33

This issue occurs on my 2016 MacBook Pro as well. It's ridiculous that this is an issue.

I was able to get it to close by opening terminal and issuing the following command:

sudo killall wdhelper

After a few seconds, the Network Diagnostic window will allow you to click "done."

Reply

Answer 3

D.Cohen

Level 6

8,588 points

Jun 1, 2016 3:27 AM in response to peam33

Hi.

Try restarting your Mac in Safe mode:

- Shut down your Mac

- Wait until your computer turns off and after that press the Power button

- Right after you hear the startup tone, press and hold the Shift key

- Release the Shift key when you see a grey Apple sign and the progress bar below this sign

- Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)

- Click on Verify Disk and then, if asked to fix problems, on Repair Disk

- After this, click on Verify Disk Permissions and then on Repair Disk Permissions

- After the process is finished, shut down your Mac and turn it back on after about 30 seconds

Hope this helps!

Reply

Answer 4

peam33 Author

Level 1

13 points

Jun 1, 2016 3:49 AM in response to D.Cohen

Hi,

Thanks for your answer, I did everything you suggested but unfortunately it hasn't worked,

but thank you anyway.

Reply

Answer 5

nasf30

Level 1

4 points

Jun 6, 2016 10:32 AM in response to peam33

Hi peam33

I'm having the same exact problem, and my iMac just stopped working and restarted by it self. I'm very disappointed.

Did you figure out how to fix the problem ??

Reply

Answer 6

appreciate

Level 4

1,278 points

Jun 9, 2016 11:26 AM in response to peam33

Click on go > hold option key > library > preferences > find a file com.apple.Network.utility.plist right click on it & move to trash .

Restart from apple logo and empty the trash .

Reply

Answer 7

peam33 Author

Level 1

13 points

Jun 11, 2016 3:34 AM in response to appreciate

Thanks for your solution, I followed your steps and can find no plist for network utility the closest is com.apple.NetAuthAgent.plist, I have used this process before when I'm having trouble with Photoshop/Illustrator and I know it works.

I've also had the same problem with firefox and Terminal, neither will force quit, so maybe I have something else going on!

Reply

Answer 8

appreciate

Level 4

1,278 points

Jun 11, 2016 6:01 AM in response to peam33

Try to remove some plist :

In the system configuration the first folder is captive Network support and second last plist Networkinterfaces.plist remove both to trash .

Restart from apple logo & empty the trash .

Reply

Answer 9

peam33 Author

Level 1

13 points

Jun 11, 2016 11:16 AM in response to appreciate

Thanks for your help, followed your steps and still Network Diagnostics won't quit or force quit,

any other ideas gratefully received!

Reply

Answer 10

appreciate

Level 4

1,278 points

Jun 12, 2016 1:59 AM in response to peam33

Tap on network diagnostics and do a right click and then quit or you can use key board short cut command + Q for removing a single app , if you don't want to keep in dock drag and drop the app in the centre of desktop .

Reply

Answer 11

peam33 Author

Level 1

13 points

Jun 12, 2016 2:05 AM in response to appreciate

Hi, thanks for your response, but have tried both of these numerous times with no result, the network diagnostics is 'not responding' and won' force quit, can't shut down mac without using the power button.

Reply

Answer 12

appreciate

Level 4

1,278 points

Jun 12, 2016 2:50 AM in response to peam33

Reply

Answer 13

appreciate

Level 4

1,278 points

Jun 12, 2016 2:55 AM in response to peam33

Are you stating about this network diagnostics in the screen shot , if yes we have to click on continue , then have to follow the upcoming steps & in the last if connections are found to be ok . there is an option to quit but not to force quit .

Reply

Answer 14

peam33 Author

Level 1

13 points

Jun 12, 2016 3:00 AM in response to appreciate

No, not as your screen shot. It is after going through the process of > assist me> diagnostics etc, I complete the process and when I go to quit, it doesn't. I currently have 3 network Diagnostic icons in my doc, none of which will quit or force quit.

Reply

Answer 15

appreciate

Level 4

1,278 points

Jun 12, 2016 3:07 AM in response to peam33

Can you post only the three network diagnostics icons in the doc .

Please don't post entire window of network as it is confidential .

Reply