Network Diagnostics won't close or force quit

Hi,

I'm new here so am hoping somebody can help me out?

Every time I use Network diagnostics it completes the check but wont close and just stays in my dock, force quit doesn't work and the only

way I can remove it is to force my mac to shutdown, which I know is not a great thing to keep doing. I've googled and haven't come up with anything useful. The only thing that has changed recently is that I've moved so am using a new broadband supplier, everything else seems to be working fine.

Any help VERY gratefully received.

iMac (27-inch, Late 2013), OS X El Capitan (10.11.5)

Posted on Jun 1, 2016 3:24 AM

Reply
42 replies

Jun 20, 2016 2:12 AM in response to peam33

You have been set on the wrong foot alltogether here.

You are talking Network Diagnostics that will not quit.

Since the restart in Safe Mode (starting while holding the Shift key) the DiskUtility First aid tab (you have ElCapitan) did not solve the issue there has to be something else that crashes the diagnostics app. BTW this was a good advice by D.Cohen. Appreciates posts were all wrong.

As long as this is not solved I propose to quit Diagnostics by opening Activity Monitor, click the first column to make it alphabetically organised, select WirelesDiagnostics, click the little x in the top line of AM and click "forcequit".

After that first do a restart and a SMC and PRAM reset:

Reset the System Management Controller (SMC) on your Mac - Apple Support

How to Reset NVRAM on your Mac - Apple Support

If the issue still exists we go further.

Lex

Jun 1, 2016 3:27 AM in response to peam33

Hi.

Try restarting your Mac in Safe mode:

- Shut down your Mac

- Wait until your computer turns off and after that press the Power button

- Right after you hear the startup tone, press and hold the Shift key

- Release the Shift key when you see a grey Apple sign and the progress bar below this sign

- Once you see Desktop, start a Disk Utility scan to detect and repair file system errors (don't forget to choose your main hard drive)

- Click on Verify Disk and then, if asked to fix problems, on Repair Disk

- After this, click on Verify Disk Permissions and then on Repair Disk Permissions

- After the process is finished, shut down your Mac and turn it back on after about 30 seconds

Hope this helps!

Jun 11, 2016 3:34 AM in response to appreciate

Thanks for your solution, I followed your steps and can find no plist for network utility the closest is com.apple.NetAuthAgent.plist, I have used this process before when I'm having trouble with Photoshop/Illustrator and I know it works.

I've also had the same problem with firefox and Terminal, neither will force quit, so maybe I have something else going on!

Jun 12, 2016 10:23 AM in response to peam33

Do a backup, using either Time Machine or a cloning program, to ensure files/data can be recovered. Two backups are better than one. Try setting up another admin user account to see if the same problem continues. If Back-to-My Mac is selected in System Preferences, the Guest account will not work. The intent is to see if it is specific to one account or a system wide problem. This account can be deleted later. Isolating an issue by using another user account

Jun 12, 2016 10:32 AM in response to peam33

First right click on network utility an option will be there - quit . click on it .

Or try to shut down the system from power button that is on extreme right corner of the computer i.e. next to F12 . keep on pressing the power button for 1.5 sec or press control + power button .

The screen will be black .

Close the lid and then again press the power button . the system will open with chime , enter user name & password then verify is the app still in dock .

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Network Diagnostics won't close or force quit

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