Level 1

13 points

Network Diagnostics won't close or force quit

Hi,

I'm new here so am hoping somebody can help me out?

Every time I use Network diagnostics it completes the check but wont close and just stays in my dock, force quit doesn't work and the only

way I can remove it is to force my mac to shutdown, which I know is not a great thing to keep doing. I've googled and haven't come up with anything useful. The only thing that has changed recently is that I've moved so am using a new broadband supplier, everything else seems to be working fine.

Any help VERY gratefully received.

iMac (27-inch, Late 2013), OS X El Capitan (10.11.5)

Posted on Jun 1, 2016 3:24 AM

42 replies

appreciate

Level 4

1,278 points

Jun 9, 2016 11:26 AM in response to peam33

Click on go > hold option key > library > preferences > find a file com.apple.Network.utility.plist right click on it & move to trash .

Restart from apple logo and empty the trash .

peam33 Author

Level 1

13 points

Jun 11, 2016 11:16 AM in response to appreciate

Thanks for your help, followed your steps and still Network Diagnostics won't quit or force quit,

any other ideas gratefully received!

appreciate

Level 4

1,278 points

Jun 12, 2016 3:07 AM in response to peam33

Can you post only the three network diagnostics icons in the doc .

Please don't post entire window of network as it is confidential .

appreciate

Level 4

1,278 points

Jun 12, 2016 6:03 AM in response to peam33

Click on options > set as show in finder .

peam33 Author

Level 1

13 points

Jun 12, 2016 9:52 AM in response to appreciate

Hi, apologies if I'm being a bit dumb, but what do I do once it's in finder, I can't move it to trash because it's open?

peam33 Author

Level 1

13 points

Jun 12, 2016 10:13 AM in response to Eric Root

Hi, Yes I have and it still wont quit, but thanks for your suggestion

peam33 Author

Level 1

13 points

Jun 12, 2016 11:08 AM in response to appreciate

Looks like I'll have to give it a go, hopefully that'll resolve it

Thanks for all your help.

Jun 19, 2016 11:01 PM in response to peam33

Hi there, I am newly experiencing this exact issue.

Jun 20, 2016 3:00 AM in response to Lexiepex

Hi there, I have already tried via Activity Monitor, which didn't work but I haven't done the SMC and PRAM reset, so I'll try that next. Thanks!.

Lexiepex

Level 6

14,108 points

Jun 23, 2016 12:54 AM in response to krbaileybangkok

Somewhere I read a hint that may have nothing to do with your issue, but is easy to try:

SystemPreferences->iCoud: uncheck iCloudDrive. then restart.

Lexiepex

Level 6

14,108 points

Jun 24, 2016 12:46 AM in response to krbaileybangkok

Run an etrecheck list now, and post it.

Jul 24, 2016 12:29 AM in response to peam33

I have had the same exact problem for weeks now. I am unable to restart or shutdown my computer normally. I now have a software update for El Capitan and no way to update as I can't restart!

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Network Diagnostics won't close or force quit