Apple Music deleted all my songs :(

Just found out that Apple also deleted all of the music stored on my phone. I no longer used icloud because they deleted ALL OF MY STUFF on it, too (ask me how that happened!) After being a lifelong Apple devotee, I'm so angry I can barely stand it. NEVER again will I buy another apple product. I hope people start to realize how they're getting ripped off and the company tanks.

Let's see if this makes it onto the comment board.

Just happened to me again. Replaced with the 3 free month subscription to Apple Music offer AGAIN!! Even though I had it turned off. At this point it really can't be "accidental". Every time I end up losing some songs. Ironically, the songs I lose most are those purchased from iTunes!!!! Really this is ridiculous. If people own music Apple, you have no right under any circumstances to delete it without very overt permission. I don't want your subscription, stop trying to force me to use it.

Apple is a failure. This is the 3rd time all my music has been deleted. Either through updates or just plugging it into my new computer. But guess Apple didn't think about people buying new computers. I hate this disgusting waste of trash company products. I'm switching to android.

Hi Cessarion... or anyone with an answer. I have a similar issue.

I have an extensive music library, with many playlists built over the years - been ripping my own CDs since before first version of iTunes. I listen to a wide range of music, and much of it is NOT available on Apple Music, especially recordings of friend's music, etc. I've created many playlists on my Mac, and sync my music through playlists (manual and "smart") to my iOS devices.

Issue #1: I subscribed to Apple Music in iOS 8 or 9 (before iCloud Music Library) and had the ability to download songs or albums to my device. Loading files to my iOS devices or to my Mac now requires iCloud Music Library. So i turned it on on my iPhone, which led to...

Issue #2: It appears that whatever tracks on my phone that are not available on Apple Music were erased from my phone. I was in shock: empty playlists!! I then made matters worse by connecting my phone to my Mac, thinking they would be restored. On the contrary, the playlists were then emptied on my Mac!! So much of my hard work of the years, gone!!

So, can someone please confirm that my logic is correct: turning on iCloud Music Library will remove tracks that are not avail on Apple Music (#2), and that there is no way to download (keep) a song/album for offline listening without enabling iCloud Music (#1)? Anyone know of a workaround for either issue?

Thank you!

D

Hello Cesarion,

I know how important getting your music back on your iPhone is to you!

I would start with making sure both Apple Music and iCloud Music Library are turned on in Settings > Music, as both of those are needed to see all your music, not just Apple Music. Here is more info about how Apple Music and iCloud Music Library work.

Thank you for using the Apple Support Communities.

I Have an iPhone 6 and just tried to listen to music on the Apple Music app and realized all my music was gone! COMPLETely GONE!!! its just two playlist I had but they are EMPTY. Please how can I restore my music. I stopped using Spotify because I trusted Apple. I had offline somgs and they are gone too. I'm thinking to stop paying for this and going back to Spotify. If anyone can help me????

**** this **** hole. I paid cold hard cash for my songs - no notice- no nothing- they are gone. I had to do a whole new I'd and all that ****.

Waiting for the class action. How could something soooo cool go soooo ******?

I did call it years ago with sadness.

Signed,

Help me within like a week or loose me

Wayne

I don't use Apple music so turning it on is useless.All my music was downloaded directly to my phone so I don't have to use wifi or data! This is the same reason I don't use cloud music. Also the BIG question is WHY is my music getting deleted? It;s great that a solution is offered to fix the problem but now please offer an explanation as to what is causing this to happen. It is not the first time this has happened either. This is very frustrating.

Hi Stuckboss,

I'm not sure the full picture is understood. Turning on iCloud music library proceeds to delete tracks on your device if they were not purchased through Apple. I think the intent is to give "the best quality" tracks from what IS avail on Apple Music, and "conveniently" keep it in the cloud. However, there is much that is not available on iTunes. Personally, I have been ripping my extensive CD collection for many years, and have many albums recorded by friends and local bands, as well as many audio classes.

In turning on iCloud Lib, it deletes many of these tracks. Period. No warning, no nothing.

Separately, I pay monthly for Apple Music. In previous incarnations of Apple Music (iOS 9 era), iCloud Lib was not required to save songs locally. It was more like Spotify. Nice to stream and discover new music. However, if I want to download a song or album or playlist to my device – call me crazy, but continually streaming over limited data adds up $$$ – I must enable iCloud Lib. This is actually how I discovered the deleting issue.

So, given the current situation, I must choose to use more data to stream, or lose my local library if I want to save.

Not really a fair choice.

Please see my earlier post for other details Re: Apple Music deleted all my songs

Hi stuckboss,

I have experienced a similar problem as Cesarion. I have no idea what caused it. I had Apple Music and iCloud Music Library turned on. On Monday night I was listening to music on my AppleTV. I added Rihanna's Sledgehammer and Fall Out Boy's Ghostbusters to My Music. On Tuesday I listened to a TWiT podcast on my iPhone 6. Then I went to listen to these 2 songs and I found a completely empty Music Library. I was very confused. I decided to listen to an audiobook in iBooks and found that it too was completely empty.

My phone had several gigs of music downloaded from my iCloud Music Library. There were some songs from Apple Music. However, there were very few songs I add to my iPhone from Apple Music. I usually just stream Apple Music.

When I got back home and reconnected to WiFi I turned off and then on the iCloud Music Library setting. When prompted to Merge or Replace I selected to Replace the library on my iPhone. I went back over to Music and it stated "Loading Library". Just like Cesarion it stopped with an error message that it was not possible to load my iCloud Library. I repeated this process several times with the same outcome everytime. I power cycled the iPhone and encountered the same outcome. I connected the iPhone to a power source and encountered the same outcome.

How do I reset the music library on the iPhone? I want my music back.

Thank you,

Charles

According to iTunes the music and audiobooks are still on the iPhone (iTunes / iPhone / On My Device). Although, some of the songs have the icon indicating that they are still getting uploaded to the iPhone. There are 12 audiobooks on the iPhone. None of this content is accessible or viewable from the iPhone Music or iBooks apps. Even under General / About there are 0 Songs.

This is very strange.

More importantly how do I restore the library and access the content that is on this iPhone?

So I went to update my iPhone 6s with my itunes and it deleted all of my Apple Music songs. I used to have approximately 3,800 songs and now I have only 1,757. I did the process other forums on your site requested us to do but yet I still have the same issue. It said that it could download my library. I am furious. I PAY for Apple Music, I need to know why this issue happens and how can I get my lost 2,000 songs back. I need them. My songs help me so much and it ***** to have almost all of them gone, recent and old songs.

I, too, am absolutely furious with Apple. I am an OAP, quite computer literate and trust Apple completely so I went for a free 3 month trial for Apple Music and 'downloaded' all sorts of tracks. However I hadn't quite grasped the difference between downloading and streaming. Alive I know. I already had my own library of over 1,000 tracks copied from my own selection of CD's. I finished my trial and cancelled the contract. I was then horrified to see that I only had 90 tracks remaining on all my apple devices. I contacted Apple and they said they would help me but I should have backed up all my music before using Apple Music. I don't remember seeing that. She appeared to really try and help me and I asked for a further free trial so that I could get all my own music back. This was refused even though she said the music would stay there for 90 days. I decided to pay for another both and was very pleased to see all my music had returned. I then spoke to a techy friend who took me through all sorts of steps and I realised that even though my own music had been returned it was encrypted so if I ever stopped paying for Apple Music it would disappear again.

i do have all the CDs so could copy them all again but that isn't the point.

I AM SO CROSS AND FRUSTRATED

Dude, me too! Im freaking ******! I have like 1,500 songs in my library and they all just randomly dissapeared. Even my "downloaded songs." Ive reset my phone, turned iCloud music library on and off, deleted and redownloaded the application, and theyre still f******g gone!!! And i pay for this stuff every month! what the h. im definitley switching back to spotify. apple music *****