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Apple Music deleted all my songs :(

I Have an iPhone 6 and just tried to listen to music on the Apple Music app and realized all my music was gone! COMPLETely GONE!!! its just two playlist I had but they are EMPTY. Please how can I restore my music. I stopped using Spotify because I trusted Apple. I had offline somgs and they are gone too. I'm thinking to stop paying for this and going back to Spotify. If anyone can help me????


C

iPhone 6, iOS 9.3.2, Apple Music

Posted on Jun 7, 2016 10:37 PM

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Question marked as Best reply

Posted on May 11, 2017 9:38 AM

Just found out that Apple also deleted all of the music stored on my phone. I no longer used icloud because they deleted ALL OF MY STUFF on it, too (ask me how that happened!) After being a lifelong Apple devotee, I'm so angry I can barely stand it. NEVER again will I buy another apple product. I hope people start to realize how they're getting ripped off and the company tanks.

Let's see if this makes it onto the comment board.

30 replies

Jun 29, 2016 1:34 PM in response to stuckboss

Hi stuckboss,


I have experienced a similar problem as Cesarion. I have no idea what caused it. I had Apple Music and iCloud Music Library turned on. On Monday night I was listening to music on my AppleTV. I added Rihanna's Sledgehammer and Fall Out Boy's Ghostbusters to My Music. On Tuesday I listened to a TWiT podcast on my iPhone 6. Then I went to listen to these 2 songs and I found a completely empty Music Library. I was very confused. I decided to listen to an audiobook in iBooks and found that it too was completely empty.


My phone had several gigs of music downloaded from my iCloud Music Library. There were some songs from Apple Music. However, there were very few songs I add to my iPhone from Apple Music. I usually just stream Apple Music.


When I got back home and reconnected to WiFi I turned off and then on the iCloud Music Library setting. When prompted to Merge or Replace I selected to Replace the library on my iPhone. I went back over to Music and it stated "Loading Library". Just like Cesarion it stopped with an error message that it was not possible to load my iCloud Library. I repeated this process several times with the same outcome everytime. I power cycled the iPhone and encountered the same outcome. I connected the iPhone to a power source and encountered the same outcome.


How do I reset the music library on the iPhone? I want my music back.


Thank you,

Charles

Jun 29, 2016 2:25 PM in response to Charles Cunningham

According to iTunes the music and audiobooks are still on the iPhone (iTunes / iPhone / On My Device). Although, some of the songs have the icon indicating that they are still getting uploaded to the iPhone. There are 12 audiobooks on the iPhone. None of this content is accessible or viewable from the iPhone Music or iBooks apps. Even under General / About there are 0 Songs.


This is very strange.


More importantly how do I restore the library and access the content that is on this iPhone?

Jun 29, 2016 2:49 PM in response to Charles Cunningham

I don't use Apple music so turning it on is useless.All my music was downloaded directly to my phone so I don't have to use wifi or data! This is the same reason I don't use cloud music. Also the BIG question is WHY is my music getting deleted? It;s great that a solution is offered to fix the problem but now please offer an explanation as to what is causing this to happen. It is not the first time this has happened either. This is very frustrating.

Apple Music deleted all my songs :(

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