hananias
Level 1 (12 points)
iCloud

Q: iCloud Drive is 'FULL' but really it's EMPTY!

Like the title says, my icloud drive folder is completely empty. Yet I can't save any documents there.

I deleted everything in there, because recently I haven't been able to save anything in icloud drive.

I mainly use it for pages, and I had 2.3GB of free storage but still weren't able to save anything in icloud drive (pages in macbook air/ or ioS pages iphone).

Nothing worked!

I noticed that the iCloud Drive App (iOS 9.3.2 latest at the time) status down on the bottom of the app said "-5.11 GB available on iCloud".

I couldn't believe my eyes!!! 5.11GB Where???

That's when I decided to delete everything in the iCloud Drive Folder (of course, after backing it up first).

Everything in there deleted, but the storage remained the same at "-5.11GB"

I tried deleting and resetting the Network in the iPhone, didn't affect anything.

Turned everything related to iCloud Drive, and disconnected (signed out) from iCloud... NOTHING!

 

As I'm writing right now, my iCloud Drive app in the iphone just changed status to "-4.59 GB".  Remember my iCloud Preferences says I have 2.3 GB available of storage...

I don't know why???  It's been a couple of hours since I deleted everything, and now am about to reinstall my macbook air.

That is what the "genius" in the Apple consumer contact told me to do.

He said they never heard of this problem...

Please, tell me somebody has had a similar problem???

What could be the problem? Is it related with Apple server? Is it a corrupted folder??? ....

MacBook Air, OS X El Capitan (10.11.5), iPhone 6 64GB iOS 9.3.2

Posted on Jun 20, 2016 5:58 AM

by FoxFifth,Apple recommended
FoxFifth FoxFifth
Level 7 (25,939 points)
iPhone
A:

This may not help but be aware that not everything that is counted towards your iCloud storage is stored and visible in iCloud Drive. There are other things such as iPhone backups, iCloud Photo Library that count against the storage but are not in iCloud Drive. See the following for information on how to see how much space they are taking: Manage your iCloud storage - Apple Support

Posted on Jun 20, 2016 8:30 AM

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hananias

Q: iCloud Drive is 'FULL' but really it's EMPTY!

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  • Helpful answers

  • by FoxFifth,Apple recommended

    FoxFifth FoxFifth Jun 20, 2016 8:30 AM in response to hananias
    Level 7 (25,939 points)
    iPhone
    Jun 20, 2016 8:30 AM in response to hananias

    This may not help but be aware that not everything that is counted towards your iCloud storage is stored and visible in iCloud Drive. There are other things such as iPhone backups, iCloud Photo Library that count against the storage but are not in iCloud Drive. See the following for information on how to see how much space they are taking: Manage your iCloud storage - Apple Support

  • by hananias,

    hananias hananias Jun 20, 2016 5:24 PM in response to FoxFifth
    Level 1 (12 points)
    iCloud
    Jun 20, 2016 5:24 PM in response to FoxFifth

    Thanks for the reply, and YES I know that there could be other features or apps using data of iCloud drive.  But I don't use iPhone backup (do so locally to Macbook) iCloud Photo library (also store all photos locally using Photo stream & Photo Sharing).

    I really and literally only use iCloud Drive for Pages Documents (there are very simple text docs, nothing complicated or big file size)

    and for Preview to keep some of my PDF and PNG document files (again all small size files)...

    That's it! 

     

    Other than that, my iCloud Drive status in the preferences shows I am currently using 1.8GB Documents (but I'm really NOT, there are NO folders or documents currently in iCloud Drive)

    Also I'm using ONLY 187MB (that is not a typo MB not GB) of Photos in my Photo Stream (only 70 Pictures).

    My mail is only using 648MB of storage, cause I constantly delete JUNK files and keep my folders clean.

    That is all I'm using for iCloud, how come if I'm only using about 2GB of Data with my cloud stuff, and my iCloud Drive Folder is EMPTY...

     

    HOW COME I don't have any storage left???

    Why does my iPhone says I'm using 4.5GB on iCloud when the folder is empty???

  • by LACAllen,

    LACAllen LACAllen Jun 20, 2016 7:03 PM in response to hananias
    Level 5 (4,643 points)
    iCloud
    Jun 20, 2016 7:03 PM in response to hananias

    As noted... iCloud is not a single folder. Photo Stream is not part of your iCloud allotment.

     

    On your phone, there is a place to get a full listing of how your space is being used.

     

    Settings > iCloud > Storage > Manage Storage

     

    What figures do you see there?

     

    Photos, Backups, Documents & Data?

  • by hananias,

    hananias hananias Jun 20, 2016 8:21 PM in response to LACAllen
    Level 1 (12 points)
    iCloud
    Jun 20, 2016 8:21 PM in response to LACAllen

    Thanks, but yea I'm know about the storage list, but that's the problem... the Manage Storage says the same thing that I have 2.3GB available.

     

    And I only have the apps I really need and use checked "on". Mail, Calendar, Keychain, Find My iPhone, Photos Stream, Contacts, Notes, iCloud Drive (inside iCloud Drive; iBooks which don't have any books at the moment, Mail has 648MB, Numbers 0 files, Pages 0 files)

  • by zubvit,

    zubvit zubvit Jun 20, 2016 11:57 PM in response to hananias
    Level 1 (4 points)
    iCloud
    Jun 20, 2016 11:57 PM in response to hananias

    I have this same issue.

    my iCloud account tells me it is some backup(s) that occupy the space.

    Look at the screenshot

    https://mega.nz/#!7MlWBY6C!L1NAXAzlxU7_vYidqAp1korFO0VLaLUYWxCQ0zn1v-M

    How is that possible? Could my storage be reset?

    I wonder how I could push this thing. Apple seems to be sort of dumb to this issue...

  • by FireworksKid,

    FireworksKid FireworksKid Jun 30, 2016 11:54 AM in response to hananias
    Level 1 (4 points)
    iCloud
    Jun 30, 2016 11:54 AM in response to hananias

    I have this same issue.  My iCloud drive shows FULL, but it only has less than 400 MB stored on it, not even close to 5 GB.

  • by PattyRacket,

    PattyRacket PattyRacket Jul 8, 2016 9:17 PM in response to hananias
    Level 1 (8 points)
    Mac OS X
    Jul 8, 2016 9:17 PM in response to hananias

    SAME problem! I've checked the iPhone, I've checked my laptop, I've checked my desktop. Everything says I have 2.7GB available, but I continue to get the message. I even moved Pages documents when I really didn't need to. This is tremendously frustrating, but I wonder if Apple is reading these and knows we have this issue.

  • by Frenzy_1972,

    Frenzy_1972 Frenzy_1972 Jul 9, 2016 6:05 AM in response to hananias
    Level 1 (4 points)
    Jul 9, 2016 6:05 AM in response to hananias

    Same problem here.

    Only 60 Mb's for Mail.

    Pages, Numbers etc moved to dropbox.

    No iPhone/iPad backup anymore. No photo sync.

    4,94 GB free of space but also popups icloud drive is full.

    Frustrating. Apple is working on my case hopefully they find something.

    Logout iCloud done, Another account works on my Macbook.

    Tried everything what hananias also has done.

    Still the same problem.

    Even on icloud.com when i want to upload something...