iCloud Drive is 'FULL' but really it's EMPTY!

This may not help but be aware that not everything that is counted towards your iCloud storage is stored and visible in iCloud Drive. There are other things such as iPhone backups, iCloud Photo Library that count against the storage but are not in iCloud Drive. See the following for information on how to see how much space they are taking: Manage your iCloud storage - Apple Support

Read my response above. You have to call Apple Support and have a second level support person clear the icloud from their end. Don't let them make you wipe your phone. The first level support person will try to walk you through various steps but keep insisting it is something they need a higher level support person to do. My situation was my icloud was almost completely filled with "documents" even though there were no documents anywhere to be found. Not sure if this is the same as everyone else's situation on this discussion.

As noted... iCloud is not a single folder. Photo Stream is not part of your iCloud allotment.

On your phone, there is a place to get a full listing of how your space is being used.

Settings > iCloud > Storage > Manage Storage

What figures do you see there?

Photos, Backups, Documents & Data?

Other people have posted similar problems and after contacting iCloud support, found it was a server problem. iCloud support reset everything.

Contact iCloud Support. You may have to try twice.

iCloud Support

I had the same problem and what i found was that the iCloud drive starting showing the space after I cleared the trash on my mac.. HTH

I understand 100% your pain. I have the same issue. I contacted apple and she said I have to wait 30 days after disabling iCloud for photos. In my case, my I cloud says I am using 2.2 GB in photos and pictures. I deleted all the pictures and photos everywhere and I emptied the deleted folder. Now it says that I have 0 Pics and 0 videos and I am using 2.2 GB for photos and videos. This is driving me crazy. They only way I could regain the space in my iCloud is to disable sharing pics and photos. But already I have 0 photos and videos. Why 2.2 GB taken as photos and videos yet I have 0? No one was able to answer me to this question. There is glitch in the server and now these 2.2 GB stuck and not going at all. If someone found a solution, please post it. Thanks.

I have this same issue. My iCloud drive shows FULL, but it only has less than 400 MB stored on it, not even close to 5 GB.

Other people have posted similar problems and after contacting iCloud support, found it was a server problem. iCloud support reset everything. You may have to politely ask for a level 2 person.

Contact iCloud Support. You may have to try twice.

iCloud Support

I have had similar problem since March. I have deleted all content on iCloud and still shows full and no backups occurring as not enough space. I have spent hours and hours on phone with Apple support, done diagnostics for them, sent in results, waited for engineers to review and still nothing. Have not gotten reply from them for weeks and keep contacting.... ready to trash account and start over.

I had the same issue, my phone was saying that my icloud was full of basically only documents that I could not delete or access in any way... very frustrating!! But I figured out a solution. You have to call Apple Support. Don't bother with the chat because you won't get anywhere. You have to speak to the first representative who will walk you through standard steps that don't work (don't let them make you erase your phone because it won't work) and then ask them to transfer you to a higher level person. They have to do something on their end to wipe the ghost documents from the Icloud that are there due to icloud drive. Apparently icloud drive works when you receive attachments or pictures through text or email and open them on your phone, it automatically uploads them to the icloud drive which you can never actually access but apparently can help them be restored if your phone ever gets broken. Not worth the hassle! Turn off icloud drive in your settings and just save your attachment directly to your phone if you want to keep it. I hope this helps other people because I could not find anything online about this matter!

I have a similar problem and I have already deleted, backups from my phone, photos and literally everything. the space used up does not show in colours on my MacBook Air in the bar when managing storage. as a matter of fact when I go to manage my storage there are about 8mb worth of files (calendar and mail) that are visible. On my phone I can see that the used up space is greyed out in the bar. I have called apple service 2 weeks ago and they confirmed that something was wrong, so my case would go to an apple's technician. They told me that they were going to call me latest on Tuesday 2 weeks ago. I have received no call, nor was anything solved.

I am 100% positive that I cannot delete any more files on my cloud drive, except for those 8mb in calendar and mail, which I do not want to delete, since those are essential.

EDIT: I could solve this problem myself now. What I did is going to iCloud.com -> settings, -> recover files -> selected all recoverable files and deleted them. Now my iCloud Drive is completely empty and the standard 5gb are available!

I have this same issue.

my iCloud account tells me it is some backup(s) that occupy the space.

Look at the screenshot

https://mega.nz/#!7MlWBY6C!L1NAXAzlxU7_vYidqAp1korFO0VLaLUYWxCQ0zn1v-M

How is that possible? Could my storage be reset?

I wonder how I could push this thing. Apple seems to be sort of dumb to this issue...

SAME problem! I've checked the iPhone, I've checked my laptop, I've checked my desktop. Everything says I have 2.7GB available, but I continue to get the message. I even moved Pages documents when I really didn't need to. This is tremendously frustrating, but I wonder if Apple is reading these and knows we have this issue.