iCloud Drive is 'FULL' but really it's EMPTY!

I understand 100% your pain. I have the same issue. I contacted apple and she said I have to wait 30 days after disabling iCloud for photos. In my case, my I cloud says I am using 2.2 GB in photos and pictures. I deleted all the pictures and photos everywhere and I emptied the deleted folder. Now it says that I have 0 Pics and 0 videos and I am using 2.2 GB for photos and videos. This is driving me crazy. They only way I could regain the space in my iCloud is to disable sharing pics and photos. But already I have 0 photos and videos. Why 2.2 GB taken as photos and videos yet I have 0? No one was able to answer me to this question. There is glitch in the server and now these 2.2 GB stuck and not going at all. If someone found a solution, please post it. Thanks.

I have this same issue. My iCloud drive shows FULL, but it only has less than 400 MB stored on it, not even close to 5 GB.

I called the support. They tried to sell me the storage. Not helpful at all.

Emptying the trash helped.

Still not happy, Why do they back up my trash!

Other people have posted similar problems and after contacting iCloud support, found it was a server problem. iCloud support reset everything. You may have to politely ask for a level 2 person.

Contact iCloud Support. You may have to try twice.

iCloud Support

I have had similar problem since March. I have deleted all content on iCloud and still shows full and no backups occurring as not enough space. I have spent hours and hours on phone with Apple support, done diagnostics for them, sent in results, waited for engineers to review and still nothing. Have not gotten reply from them for weeks and keep contacting.... ready to trash account and start over.

I had the same issue, my phone was saying that my icloud was full of basically only documents that I could not delete or access in any way... very frustrating!! But I figured out a solution. You have to call Apple Support. Don't bother with the chat because you won't get anywhere. You have to speak to the first representative who will walk you through standard steps that don't work (don't let them make you erase your phone because it won't work) and then ask them to transfer you to a higher level person. They have to do something on their end to wipe the ghost documents from the Icloud that are there due to icloud drive. Apparently icloud drive works when you receive attachments or pictures through text or email and open them on your phone, it automatically uploads them to the icloud drive which you can never actually access but apparently can help them be restored if your phone ever gets broken. Not worth the hassle! Turn off icloud drive in your settings and just save your attachment directly to your phone if you want to keep it. I hope this helps other people because I could not find anything online about this matter!

I have this same issue.

my iCloud account tells me it is some backup(s) that occupy the space.

Look at the screenshot

https://mega.nz/#!7MlWBY6C!L1NAXAzlxU7_vYidqAp1korFO0VLaLUYWxCQ0zn1v-M

How is that possible? Could my storage be reset?

I wonder how I could push this thing. Apple seems to be sort of dumb to this issue...

SAME problem! I've checked the iPhone, I've checked my laptop, I've checked my desktop. Everything says I have 2.7GB available, but I continue to get the message. I even moved Pages documents when I really didn't need to. This is tremendously frustrating, but I wonder if Apple is reading these and knows we have this issue.

Same problem here.

Only 60 Mb's for Mail.

Pages, Numbers etc moved to dropbox.

No iPhone/iPad backup anymore. No photo sync.

4,94 GB free of space but also popups icloud drive is full.

Frustrating. Apple is working on my case hopefully they find something.

Logout iCloud done, Another account works on my Macbook.

Tried everything what hananias also has done.

Still the same problem.

Even on icloud.com when i want to upload something...

I think Apple just want to get more of your money... I have the same issue: iCloud is just EMPTY (I've tested on my mac, on my windows, and directly on the website.). But iCloud send frequent reminders to force me to pay.

When I see the details, I see "document" with a size of 5GB. But I cannot find this folder anywhere... everything is just empty.

I'm so ****** by Apple 😟 because I've spend so many hours trying to fix this problem.

Another thing, the authentication really ***** on Apple. Finally I've written everything on some papers are it's the worst ever password strategy I've ever seen.

(A ****** consumer...)

Well I don't think this will work for me, I don't have a Mac and my Windows 10 laptop is not connected to iCloud in any way. I only use one iPad and one iPhone.

My iCloud storage is 5GB but it tells me there is 3 GB in use by "iCloud Documents". The folder is empty and my iphone and ipad backups have been removed. So as far as I can see there is no data in my iCloud. At least nothing more for me to delete.... Now i'm stuck. If i want to re-enable my iPhone icloud backup it says there is not enough space

My problem is that I have deleted everything I can delete, including all icloud backups but after doing that It still says that I have 3GB in use. At this moment I am sort of forced to upgrade and pay for extra storage while I believe it should not be necessary

I cannot edit my prior post for what ever reason.. ah the apple experience I am guessing..

This is still not solved it only shows in settings that I have 5gb available, however in my iCloud Drive I still have 2,2gb used up, which simply makes no sense.. well so much about reliability of Apple's cloud. I will simply stop using it, I do not trust this thing with my personal files and I would suggest to anybody doing the same.

Who knows what invisible files there are? malware? old files you thought were deleted? whatever it is it shows that apple cannot be trusted with your personal files.. actually right now I am thinking of installing linux on my MacBook..

I have the same problem I'm paying for 2TB and all the time shows documents 2.28 TB although I have deleted many files and I found my ibooks 200+MB only.

I emptied the trash but the problem persists.