iCloud Drive is 'FULL' but really it's EMPTY!

Same problem here.

Only 60 Mb's for Mail.

Pages, Numbers etc moved to dropbox.

No iPhone/iPad backup anymore. No photo sync.

4,94 GB free of space but also popups icloud drive is full.

Frustrating. Apple is working on my case hopefully they find something.

Logout iCloud done, Another account works on my Macbook.

Tried everything what hananias also has done.

Still the same problem.

Even on icloud.com when i want to upload something...

I think Apple just want to get more of your money... I have the same issue: iCloud is just EMPTY (I've tested on my mac, on my windows, and directly on the website.). But iCloud send frequent reminders to force me to pay.

When I see the details, I see "document" with a size of 5GB. But I cannot find this folder anywhere... everything is just empty.

I'm so ****** by Apple 😟 because I've spend so many hours trying to fix this problem.

Another thing, the authentication really ***** on Apple. Finally I've written everything on some papers are it's the worst ever password strategy I've ever seen.

(A ****** consumer...)

Well I don't think this will work for me, I don't have a Mac and my Windows 10 laptop is not connected to iCloud in any way. I only use one iPad and one iPhone.

My iCloud storage is 5GB but it tells me there is 3 GB in use by "iCloud Documents". The folder is empty and my iphone and ipad backups have been removed. So as far as I can see there is no data in my iCloud. At least nothing more for me to delete.... Now i'm stuck. If i want to re-enable my iPhone icloud backup it says there is not enough space

My problem is that I have deleted everything I can delete, including all icloud backups but after doing that It still says that I have 3GB in use. At this moment I am sort of forced to upgrade and pay for extra storage while I believe it should not be necessary

Have this problem as well, but did not delete as much. Currently using 2.60 GB of 5 GB total. Nothing else shows up in memory manager.

Viewing storage profile on a PC shows 2.77 GB of documents being stored (have never used iCloud for docs). Going to the drive shows it to be empty. Very frustrating.

is your problem solved?

i have same issue but in my case even i delete something its always showed me zero byte free!!!!!

Yes. Apple support walked me through that and multiple other possible solutions and then ran diagnostics. Tried it all again and iCloud still show doucuments filling 4.8GB of storage and folders are empty.

Thanks

I also have this issue! i deleted everything in my icloud drive, the storage clears, then the documents keep appearing again. I literally have to delete my drive every single day! its so annoying and i even disabled my drive, yet random documents keep appearing.. I contacted the genius bar also they just told me to delete it. YET IT KEEPS REAPPEARING.

Other people have posted similar problems and after contacting iCloud support, found it was a server problem. iCloud support reset everything. You may have to politely ask for a level 2 person.

Contact iCloud Support. You may have to try twice.

I had the same problem, for a year. iCloud drive had a mere 127MB. I deleted backups, emptied the trash. The solution: call Apple support to free up reserved space. So, if you've done the obvious, call Apple.

Llamé al soporte técnico al 1-800-275-2273, le expliqué la situación y me dijo que era una reserva en icloud drive. Procedió a eliminarlo y todo resuelto.

I called apple support at 1-800-275-2273, explained the situation and told me it was a reservation on icloud drive. He proceeded to eliminate it and everything resolved.

I cannot edit my prior post for what ever reason.. ah the apple experience I am guessing..

This is still not solved it only shows in settings that I have 5gb available, however in my iCloud Drive I still have 2,2gb used up, which simply makes no sense.. well so much about reliability of Apple's cloud. I will simply stop using it, I do not trust this thing with my personal files and I would suggest to anybody doing the same.

Who knows what invisible files there are? malware? old files you thought were deleted? whatever it is it shows that apple cannot be trusted with your personal files.. actually right now I am thinking of installing linux on my MacBook..

Try to open Icloude in safari, and check bottom left corner for deleted item. It wil open a new tab and wiil show recent deleted item. Now choose delete all option, now refresh the browser. Hope this will solve your problem.

I have to agree with everyone who suggested checking your trash. I had the same issue where I had 2 large files on my desktop that I had moved to trash. When I was in my icloud settings on my PC it was showing 10GB used but there were only 900MB of files showing in my iCloud Drive. I went back to my Mac and cleared only the two large files from my trash and my iCloud drive immediately went back to the 900MB that was really out there. Apple should either not count items in the trash or should give a trash folder so you can at least identify when something has been deleted but is only in the trash for easy restoration at a later date.

I have the same problem I'm paying for 2TB and all the time shows documents 2.28 TB although I have deleted many files and I found my ibooks 200+MB only.

I emptied the trash but the problem persists.