iCloud Drive is 'FULL' but really it's EMPTY!

This may not help but be aware that not everything that is counted towards your iCloud storage is stored and visible in iCloud Drive. There are other things such as iPhone backups, iCloud Photo Library that count against the storage but are not in iCloud Drive. See the following for information on how to see how much space they are taking: Manage your iCloud storage - Apple Support

Read my response above. You have to call Apple Support and have a second level support person clear the icloud from their end. Don't let them make you wipe your phone. The first level support person will try to walk you through various steps but keep insisting it is something they need a higher level support person to do. My situation was my icloud was almost completely filled with "documents" even though there were no documents anywhere to be found. Not sure if this is the same as everyone else's situation on this discussion.

As noted... iCloud is not a single folder. Photo Stream is not part of your iCloud allotment.

On your phone, there is a place to get a full listing of how your space is being used.

Settings > iCloud > Storage > Manage Storage

What figures do you see there?

Photos, Backups, Documents & Data?

I have a similar problem and I have already deleted, backups from my phone, photos and literally everything. the space used up does not show in colours on my MacBook Air in the bar when managing storage. as a matter of fact when I go to manage my storage there are about 8mb worth of files (calendar and mail) that are visible. On my phone I can see that the used up space is greyed out in the bar. I have called apple service 2 weeks ago and they confirmed that something was wrong, so my case would go to an apple's technician. They told me that they were going to call me latest on Tuesday 2 weeks ago. I have received no call, nor was anything solved.

I am 100% positive that I cannot delete any more files on my cloud drive, except for those 8mb in calendar and mail, which I do not want to delete, since those are essential.

EDIT: I could solve this problem myself now. What I did is going to iCloud.com -> settings, -> recover files -> selected all recoverable files and deleted them. Now my iCloud Drive is completely empty and the standard 5gb are available!

Llamé al soporte técnico al 1-800-275-2273, le expliqué la situación y me dijo que era una reserva en icloud drive. Procedió a eliminarlo y todo resuelto.

I called apple support at 1-800-275-2273, explained the situation and told me it was a reservation on icloud drive. He proceeded to eliminate it and everything resolved.

I have to agree with everyone who suggested checking your trash. I had the same issue where I had 2 large files on my desktop that I had moved to trash. When I was in my icloud settings on my PC it was showing 10GB used but there were only 900MB of files showing in my iCloud Drive. I went back to my Mac and cleared only the two large files from my trash and my iCloud drive immediately went back to the 900MB that was really out there. Apple should either not count items in the trash or should give a trash folder so you can at least identify when something has been deleted but is only in the trash for easy restoration at a later date.

I too had this issue and found that it was because there is a hidden directory/folder of “recentlay deleted files”in the iCloud. I found this by accessing iCloud in a web browser, clicking on the small “recently deleted files”text bottom right and instructing it to permanently delete all? Did the trick for me.

Other people have posted similar problems and after contacting iCloud support, found it was a server problem. iCloud support reset everything.

Contact iCloud Support. You may have to try twice.

iCloud Support

Try to open Icloude in safari, and check bottom left corner for deleted item. It wil open a new tab and wiil show recent deleted item. Now choose delete all option, now refresh the browser. Hope this will solve your problem.

Might be a little late, but I've had this issue last weekend too. Had contact with apple support to and together we where able to fix it.

In my case I supposedly had 38+ gigs documents on my drive, but in reality there was nothing in it. I (obviously) secured all the files I wanted to keep somewhere else, on my iPhone I went to my iCloud settings in system preferences and deleted the whole drive from there and presto! All my space was free again.

I had the same problem and what i found was that the iCloud drive starting showing the space after I cleared the trash on my mac.. HTH

Mine problem was resolved in a quick 5 minutes call with support, they made a reset in the reserved space. They said my problem was easy to resolve, so there must be some more difficult cases.

Called apple care, they reset the storage for me, problem solved.

Took only 3 friendly people and 45 minutes on the phone.

Apparently only senior advisors are allowed te reset and have the knowledfge to do this.

So take your time, keep your calm and ask for a senior.

My iCloud drive in the Finder is now showing 5GB available. Seems it just took a while to update. Dropbox does the same sometimes.