iCloud Drive is 'FULL' but really it's EMPTY!

I think Apple just want to get more of your money... I have the same issue: iCloud is just EMPTY (I've tested on my mac, on my windows, and directly on the website.). But iCloud send frequent reminders to force me to pay.

When I see the details, I see "document" with a size of 5GB. But I cannot find this folder anywhere... everything is just empty.

I'm so ****** by Apple 😟 because I've spend so many hours trying to fix this problem.

Another thing, the authentication really ***** on Apple. Finally I've written everything on some papers are it's the worst ever password strategy I've ever seen.

(A ****** consumer...)

Other people have posted similar problems and after contacting iCloud support, found it was a server problem. iCloud support reset everything.

Contact iCloud Support. You may have to try twice.

iCloud Support

I have had similar problem since March. I have deleted all content on iCloud and still shows full and no backups occurring as not enough space. I have spent hours and hours on phone with Apple support, done diagnostics for them, sent in results, waited for engineers to review and still nothing. Have not gotten reply from them for weeks and keep contacting.... ready to trash account and start over.

I had the same issue, my phone was saying that my icloud was full of basically only documents that I could not delete or access in any way... very frustrating!! But I figured out a solution. You have to call Apple Support. Don't bother with the chat because you won't get anywhere. You have to speak to the first representative who will walk you through standard steps that don't work (don't let them make you erase your phone because it won't work) and then ask them to transfer you to a higher level person. They have to do something on their end to wipe the ghost documents from the Icloud that are there due to icloud drive. Apparently icloud drive works when you receive attachments or pictures through text or email and open them on your phone, it automatically uploads them to the icloud drive which you can never actually access but apparently can help them be restored if your phone ever gets broken. Not worth the hassle! Turn off icloud drive in your settings and just save your attachment directly to your phone if you want to keep it. I hope this helps other people because I could not find anything online about this matter!

Have this problem as well, but did not delete as much. Currently using 2.60 GB of 5 GB total. Nothing else shows up in memory manager.

Viewing storage profile on a PC shows 2.77 GB of documents being stored (have never used iCloud for docs). Going to the drive shows it to be empty. Very frustrating.

Other people have posted similar problems and after contacting iCloud support, found it was a server problem. iCloud support reset everything. You may have to politely ask for a level 2 person.

Contact iCloud Support. You may have to try twice.

iCloud Support

Yes. Apple support walked me through that and multiple other possible solutions and then ran diagnostics. Tried it all again and iCloud still show doucuments filling 4.8GB of storage and folders are empty.

Thanks

Well I don't think this will work for me, I don't have a Mac and my Windows 10 laptop is not connected to iCloud in any way. I only use one iPad and one iPhone.

My iCloud storage is 5GB but it tells me there is 3 GB in use by "iCloud Documents". The folder is empty and my iphone and ipad backups have been removed. So as far as I can see there is no data in my iCloud. At least nothing more for me to delete.... Now i'm stuck. If i want to re-enable my iPhone icloud backup it says there is not enough space

I also have this issue! i deleted everything in my icloud drive, the storage clears, then the documents keep appearing again. I literally have to delete my drive every single day! its so annoying and i even disabled my drive, yet random documents keep appearing.. I contacted the genius bar also they just told me to delete it. YET IT KEEPS REAPPEARING.

My problem is that I have deleted everything I can delete, including all icloud backups but after doing that It still says that I have 3GB in use. At this moment I am sort of forced to upgrade and pay for extra storage while I believe it should not be necessary

Other people have posted similar problems and after contacting iCloud support, found it was a server problem. iCloud support reset everything. You may have to politely ask for a level 2 person.

Contact iCloud Support. You may have to try twice.

I had the same problem, for a year. iCloud drive had a mere 127MB. I deleted backups, emptied the trash. The solution: call Apple support to free up reserved space. So, if you've done the obvious, call Apple.

Read my response above. You have to call Apple Support and have a second level support person clear the icloud from their end. Don't let them make you wipe your phone. The first level support person will try to walk you through various steps but keep insisting it is something they need a higher level support person to do. My situation was my icloud was almost completely filled with "documents" even though there were no documents anywhere to be found. Not sure if this is the same as everyone else's situation on this discussion.

Llamé al soporte técnico al 1-800-275-2273, le expliqué la situación y me dijo que era una reserva en icloud drive. Procedió a eliminarlo y todo resuelto.

I called apple support at 1-800-275-2273, explained the situation and told me it was a reservation on icloud drive. He proceeded to eliminate it and everything resolved.

I have a similar problem and I have already deleted, backups from my phone, photos and literally everything. the space used up does not show in colours on my MacBook Air in the bar when managing storage. as a matter of fact when I go to manage my storage there are about 8mb worth of files (calendar and mail) that are visible. On my phone I can see that the used up space is greyed out in the bar. I have called apple service 2 weeks ago and they confirmed that something was wrong, so my case would go to an apple's technician. They told me that they were going to call me latest on Tuesday 2 weeks ago. I have received no call, nor was anything solved.

I am 100% positive that I cannot delete any more files on my cloud drive, except for those 8mb in calendar and mail, which I do not want to delete, since those are essential.

EDIT: I could solve this problem myself now. What I did is going to iCloud.com -> settings, -> recover files -> selected all recoverable files and deleted them. Now my iCloud Drive is completely empty and the standard 5gb are available!