Whatsapp not restoring photos from backup

Many thanks Chunkygump!

So far, both iPhones have the latest Whatsapp version installed, HOWEVER, my iPhone 7 Plus it's 2.17.71. However, on my iPhone X it's 2.17.80! Do you think that's gonna have an impact or is it due to the iPhone X always having a different version number than "regular" iPhones?

SOLVED: I took the sim card back into my iPhone 7, continued using WhatsApp for a day or so, made sure to have iOS 11.1.2 installed on both the iPhone 7 and iPhone X, made sure I had the very same WhatsApp version installed on both devices, made a fresh chat back up in WhatsApp on my iPhone 7, made a local back up of my iPhone 7 on my MacBook, then I put the Sim card back into my iPhone X wiped it clean and locally restored from the iPhone 7 back up. Now it works and I’ve got all my ***** pictures back. Thank god!!

I am also experiencing the same thing, the only difference is that I can see all my photos and videos in my photos under camera roll, but whatsapp seems to be unable to pull them into their rightful place

Were the photos you loaded into Whatsapp from your Photo Stream? If they were, then they would not have been backed up as Photo Stream is a separate iCloud function and does not use any of your iCloud Storage. However, Photo Stream photos are only kept in iCloud for the last 1000 photos or the last 30 days, whichever comes first, so when the phone is reset, only iCloud Photo Stream photos are re-downloaded.

You may have many more Photo Stream photos on your individual device prior to a reset, but again, Photo Stream (which is housed in iCloud), will only have the last 1000 or last 30 days of photos to download.

Photo Stream is not an archival album. It is a sharing album, with the only intention being that it provides a common source for that 1000 or 30 days of photos to be temporarily stored so that they can be shared with all other devices signed into the same iCloud account.

Best of luck,

GB

OK, a few things to try:

1. Are you certain you have enough room on your device to fully restore your backed up data?

2. Have you closed the Whatsapp app completely and then re-opened it to see if it is resolved? Double-click the Home button and slide up the Whatsapp thumbnail to completely close it. Open it and check again to see if the issue is resolved.

3. Have you tried signing out of Whatsapp and then back in again to see if that will resolve the issue?

4. Have you tried resetting your device to see if that clears things up: Hold down the Home and Power buttons at the same time and continue to hold them down until the Apple appears (up to 30 seconds). Once the slide to unlock screen displays, see if the photos now show up.

5. If none of those work, then try erasing the phone again, and restore from the backup again to see if that resolves the issue: Go to Settings>General>Reset>Erase All Content & Settings, then when setting it back up, select the most recent iCloud backup to restore it to

Best of luck,

GB

THE SAME THING IS HAPPENING TO ME RIGHT NOW FOR REAL AND I ALSO THINK IT MIGHT NOT BE COMPLETELY LOST. I've tried it all! And it says my pics will be restored in the background . If you got to find he solution pls pls help me: this is my email: **** and also my Apple ID. Pls pls contact me

<Personal Information Edited by Host>

THey say my pics will be restored in the background but nothing has been restore; still I find myself in the same situation of the guy up here; with questio marks and the pics in the small version that cannot be opened completely on the screen

Hi!

I have the same error after upgrade to ios 10!

Could you solve it?

Hey I could not. WhatsApp said there was no way I got the media back; and even if it was backup daily it failed :/ I've got the WhatsApp actualisation and the prob is still there. But at least they appear in miniature; i got my messages back and also my contacts ❤️ I got so desperate back then xD anyway technology fails sometimes that's why I've activated the download and I save pics that really have a meanin on my computer. If you solve it good luck

Hey all, I think i might have a solution to this problem. I have recently switched from iPhone 6s to iPhone 7 Plus and transferred my whatsapp back history from icloud. At first, when i completed the transfer, only movie files are transferred (about 4gb of video files, i have another 3gb files of photo so i have 7gb in total of whatsapp backup), so the backup recovered was only 4gb instead of 7gb, therefore all the previous pictures had a question mark on it.

I figured out the problem was the Whatsapp version. When i had my last backup before making the transfer, it was on previous version, whereas my new iphone 7 plus was on the latest version, somehow it couldnt recover all the 7gb i had. Since I still have my iphone 6s, i updated the whatsapp to the latest version and made a backup once again with my old phone. Tried recovering the backup with my new phone, all media and videos are back!!

Hope this will help.

I've discovered there are A LOT of ppl with this WhatsApp - iCloud problem, I'm so happy you recovered it all ! n.n hope I'll recover someday. This didn't happen to me bc of the upgrad to IOS 10. But if someone gets to find another solution it'd be cool (-; I'm so scared of installing and unins the app again x) that's what WhatsApp suggests! and then even if you have your backup daily it fails ! XD

Hi

I have the same problem previous

Today i found a solution for it

First i sign in back at my iphone 6 then i back up

After i back up i delete whatsapp app from iphone 7

Once done reinstall it again

Then sign in at iphone 7 and press restore

All my image is retrieve and I hope this way work for everyone

Happy trying 😁

Has anyone found a solution to this problem without using an old iPhone? My backup was done before sending my iPhone 6s to repair service so I can't do a new backup with the newest version of whatsapp since I'm only trying to recover my old iPhone to its pre-repair state. Everything else restored perfectly except the photos.

same problem is happening to me and I dont have a device with older version to restore 😟