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Level 1

81 points

Whatsapp not restoring photos from backup

Hi, I had to wipe my phone and I restored from iCloud (in the end what's the point of paying for it otherwise).

My whatsapp backup was 5GB including the media, however when it downloaded, all the photos older than a month show a "?" in place of the thumbnails.

I contacted whatsapp support and they say it's an issue regarding the iCloud backup... The thing is, that if I click on the question mark, it opens up blank but you can see the pictures in the small thumbnails, which makes me think not all is lost... PLEASE HELP!!

Does anybody know if I can recover my images? This is what I see:

iPhone 6, iOS 9.3.2

Posted on Jun 25, 2016 4:55 PM

Best reply

chunkygump

Level 1

13 points

Posted on Nov 16, 2017 5:04 AM

No worries!

IMHO I'm not sure if it makes a difference about the versions but it could ....

It actually took me 3 goes at loading my iCloud backup for it to work so keep trying!

Hope it works out for you 🙂

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46 replies

Jan 5, 2018 11:35 PM in response to madhectic69

hi thing is that same thing happend with me but i have a same mobile which i used i m using 7 plus i want to back my all those question mark picture can you help me out please

Whatsapp not restoring photos from backup