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Level 1

81 points

Whatsapp not restoring photos from backup

Hi, I had to wipe my phone and I restored from iCloud (in the end what's the point of paying for it otherwise).

My whatsapp backup was 5GB including the media, however when it downloaded, all the photos older than a month show a "?" in place of the thumbnails.

I contacted whatsapp support and they say it's an issue regarding the iCloud backup... The thing is, that if I click on the question mark, it opens up blank but you can see the pictures in the small thumbnails, which makes me think not all is lost... PLEASE HELP!!

Does anybody know if I can recover my images? This is what I see:

iPhone 6, iOS 9.3.2

Posted on Jun 25, 2016 4:55 PM

Best reply

chunkygump

Level 1

13 points

Posted on Nov 16, 2017 5:04 AM

No worries!

IMHO I'm not sure if it makes a difference about the versions but it could ....

It actually took me 3 goes at loading my iCloud backup for it to work so keep trying!

Hope it works out for you 🙂

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46 replies

CADeval

Level 1

9 points

Dec 5, 2016 4:56 PM in response to dpax

Hi,

I encountered same problem. I tried all methods - as suggested by many on this forum, and also couple of my own experiment, but to utterly vain. Not to mention loss of ~5 GB data in total.

Kindly notify me if you come across some useful solution.

Email; **** @gmail.com

Regards,

Deval
<Email Edited by Host>

Dec 26, 2016 3:09 AM in response to dpax

I have the same problem. I recently upgraded from an iPhone 5 to an iPhone 7. I transferred the data via iTunes backup and restore and everything worked quite smoothly. It was only a week later that I realised that all the older whatsapp media files (photos & videos) have not fully restored on the new phone and show as question marks (similar image to what others have shared on this thread).

I already reset the older phone and gave it away, so I have to now depend on the iTunes backup to retrieve these files. Any tips on how this can be done?

I've tried resetting the phone and again syncing with iTunes but these have not helped.

I don't want to again restore from the beginning as I've done many other things on the new phone (new apps, new configuration, etc.) besides the messages, etc. that I've received since using the new phone.

Dec 27, 2016 9:27 AM in response to madhectic69

I have this problem, iPhone 6 to iPhone 7. Both are on the newest iOS and WhatsApp is its newest version on both. Still no luck. Ideas?

Jan 11, 2017 3:44 AM in response to dpax

I have the same problem. Ive try restoring the backup a couple of times but it keeps on. does anybody has any solution???

Jan 16, 2017 6:52 AM in response to dpax

same! I'm having this same prob and this is annoying the heck out of me. tried all the above solutions and it doesnt help, if anyone finds a solution pls lemme know i'll be so grateful!!!

Jan 19, 2017 6:10 AM in response to Jafs664

Hey Jafs664,

Thank you!! Will try (:

Humamnj

Level 1

4 points

Feb 20, 2017 12:28 AM in response to sivaram269

Has anyone found a fix to this problem?

Lamsob

Level 1

4 points

Apr 2, 2017 9:02 AM in response to madhectic69

Hello, i've read your comment after i deleted whatsapp on the old iphone is there anyway to recover them please help

Jun 28, 2017 5:19 AM in response to dpax

Got the same issue. Anyone found a solution yet? My old phone is destroyed so I need another option for restoring them from the backup itself.

Yusra34

Level 1

4 points

Jun 30, 2017 2:19 PM in response to dpax

I'm having the same issue. I have my old phone and also new one. Can anyone Help me to resolve this issue?

Jul 10, 2017 11:16 PM in response to dpax

I also having this issue. After backup i can't see any photo in Whatsapp. but it appear in Whatsapp Web.

Jul 11, 2017 3:58 PM in response to sally_pgw

Hi somebody reply you or help you.

i have the same problem.

thanks

weddo84

Level 1

4 points

Nov 5, 2017 11:08 PM in response to dpax

i moved to phone x and all my whatspp are doing that let me know how to resolve it i also have icloude 200 GB and there is plenty of space.

Nov 28, 2017 10:39 PM in response to Macindows

hi, you made local back up of your iphone 7 with macbook, does it mean using iTunes ?
also what do you mean with "locally restored", please help to elaborate. I'm losing my 6GB of memory..

Nov 29, 2017 1:47 AM in response to esutantya

https://cnet1.cbsistatic.com/img/YSmLBxYo1ngf3iAhrDOz4ek4AC0=/fit-in/x/2016/08/3 1/305d24a9-5c34-454e-914b-837857be9e56/iphone-backup-to-pc.jpg

Whatsapp not restoring photos from backup