iPhone 5S - reset

I bought my iPhone 5S in February 2013 and have been using it since.

As I would like to give this iPhone to my Husband, as I now have purchased a new one, I followed the following steps:

1. Restored a version of his "Broken" iPhone onto my one, but all my information was still on this phone.

2. Tried to reset the iPhone, and start a clean "Restore"

3. The reset worked, now the iPhone will not activate, even if I enter my Apple ID

4. I am not able to activate it - It keeps telling me that Apple ID cannot be used to unlock this device

5. I have gone to my iCloud account and removed the device from there.

I am now attempting an iPhone recovery, My mac book is "Downloading software for the iPhone" (From iTunes)

(The download is taking a long time, and my iPhone keeps restarting)

Please help, is there anything else I can try?

MacBook Pro, Mac OS X (10.7.2)

Posted on Jun 26, 2016 8:33 AM

23 replies

modular747

Level 6

19,674 points

Jun 26, 2016 7:54 PM in response to Helga@Windhoek

Apparently it's not the ID used to activate this phone. Try recovering it using this: Forgot your Apple ID

Jun 26, 2016 11:07 PM in response to Helga@Windhoek

I would like to add,

I have had the iPhone in for repairs, about a year ago, but I have verified the serial number on my packaging is the same as the one on the iPhone.

If anyone could help....

Thank-you

sberman

Level 10

273,240 points

Jun 26, 2016 11:42 PM in response to Helga@Windhoek

You had your iPhone repaired where - at an Apple Store or authorized Apple Service Center? They should be able to assist.

Jun 27, 2016 12:25 AM in response to sberman

I sent it to South Africa, as at that time there was no iSore here in Namibia. I shall be taking it in to our iStore today. (A baby iStore open for a few months)

I shall though post the outcome, here when I receive an answer, regardless what that may be.

Once again thank-you so much for your input.

Jun 27, 2016 4:45 AM in response to sberman

Yes I did note that "K" but I have no apple ID with a "K" in first letter, I even searched all my archived messages, and there is no such eMail address - K......@gmail.com anywhere to be found, not even for received mails. Yes I was the first owner of this phone, or at least that is what I believed.... Bought from my local service provider, with Contract. No the phone was never SIM locked, as I have often used alternate SIM cards. (Im a pilot and use SIM cards across border)

Jun 27, 2016 4:50 AM in response to modular747

I have tried that, but my name is not connected to any other ID, that I know of - I shall do some further research though, my memory may well be "Challenged".

Jun 27, 2016 9:53 AM in response to sberman

Thank-you, even though I had noticed the K... I never gave it much thought. I created a new iCloud account for our K...Neighbourhood Watch, to share the calendars with all committee members - so we are able to follow the patrols electronically. This ID I created about 4 months ago, I did not set up my iPhone with it, so I am a tad confused, why my iPhone was attached to this account. But once I entered this ID and password - bingo - I could set up the iPhone clean for my husband. Once again thank-you for the patience and support, Still Confuse, but happy.

sberman

Level 10

273,240 points

Jun 27, 2016 12:45 PM in response to Helga@Windhoek

Glad it's working!

You "created a new iCloud account". So that account likely has an email address of the form "xyz@icloud.com". Yet the Apple ID associated with the account is very different - "k...@gmail.com."

Maybe that helps explain some of the confusion.

Anyway, all is well. Enjoy your Apple gear.

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iPhone 5S - reset