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Photos not syncing in iCloud

Since yesterday my photos won't sync in iCloud, specifically photos I took on my phone yesterday are not showing up on my iPad or my Mac. In addition sharing is not working properly. My husband shared an album and I went through it importing the ones I liked to Photos, but they didn't import. Is there some system problem on apple today with Photos and iCloud? For the record, I have everything set up correctly, these things usually work fine.

mac, Mac OS X (10.4.7)

Posted on Jul 3, 2016 12:44 PM

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46 replies

Aug 25, 2017 9:10 AM in response to Basti1900

Mine has now started syncing again.


I put the photos in a shared album and then imported them as nothing was happening despite trying all the suggestions on here. That seemed to break the log jam and the iMac then synced with cloud, iPad and iPhone.


BUT on the Mac Photos and in the cloud they were all duplicated. I exported them all to a folder on my desktop and found that I had two sets of images one with a DSC file name from the camera and one with an IMG file name. I guess that importing them from a shared album in the cloud somehow changed their format, fooling the iMac Photos into believing they were different.


I have now deleted all the IMG ones and things still seem to be in sync. If this happens again I may try setting up a shared iClod album with just a couple of photos, import them into Photos and see if it kickstarts the process as it seemed to this time.

Sep 4, 2017 4:44 AM in response to ritat

Nope.


I stopped loosing hours trying to solve that problem. I was kind of hoping the sync would start again - like some users told us. But it didn't with me. Everything OK in the cloud and on my iOS devices and on my work laptop. But not on my iMac (which is - or rather now, was - my "main device for Photos").


I am now dreaming that High Sierra will magically reinitiate the sync!

Sep 5, 2017 1:25 AM in response to NickMadeInSwitzerland

Turned out that my photos on iMac did not finalize upload as displayed in the app because an Apple background task called

VTDecoderXPCService related to apple photos sucked the CPU for two weeks. I kept the mac running und at a sudden he was done with the background task and synced all to the cloud.


So be patient bear. Very bad massaging in the apple photos app but it did something and it turned out fine.


Good look gentlemen.


Basti

Sep 11, 2017 12:38 AM in response to ritat

I have a fix to this issue. My scenario was as follows, iCloud photos switched on on the following devices, 1) MacBook 12" 2) iPhone 7 3) iPad Air 2. Up until holiday all 3 devices syncing perfectly. My problem is that I was on holidays for 3 weeks with no wifi, took lots of photos on iPhone 7, once returned back home and back on wifi, iPhone 7 has uploaded all pics to iCloud photos, Macbook has synced with the recent new holiday pics iPhone 7 uploads but the iPad Air 2 is not updating from iCloud photos since before I went on holidays so basically all the holidays pics are not on the iPad Air 2. I had this issue before on the iPad and fixed it with a restore and start from scratch, I did not want to do this again. Here is the steps I took to fix the sync issue without a restore.

1) Turned OFF iCloud Photo Library on iPad Air 2

2) Deleted ALL pics in camera roll so all folders showed 0 pics ( I strongly suggest backing up full iCloud Photo Library first, I did my full library from the iPhone as it had all pics via lightning cable to iMac via Image Capture App)

3) Restart iPad Air 2 holding sleep and home button until Apple logo

4) Turn on again iCloud Photo Library


All my pics including the holiday pics then started syncing to my iPad Air 2.


Hope this helps

Sep 16, 2017 8:48 AM in response to ritat

Try switching to airplane mode, then turning wifi back on. upload started automatically. Make sire cellular connection is completely **** off.


I think my problem root cause is account authentication error caused by using a SIM from an overseas carrier with a different phone number than Apple ID had on file.

Sep 23, 2017 2:39 PM in response to ritat

The best way I’ve found to solve this kind of problem is to do a “hard reset” on the device that is not synced up - hold the on-off and home button until the Apple logo appears. I don’t know why this works to be honest, it seems to reset its sync-index, as I’d describe it, and then it behaves as it is meant too.


This issue sue doesn’t happen that often, it’s more likely that I forget what it is you’re meant to do to re-sync. This is a human problem, poor memory.


Why all all of these little issues get in the way of a faultles iPad, iPhone, Mac and PC existence I’ve no idea, all I can say is - it’s a dam sight better nowadays than just a few years ago. Perhaps we’re all a little too impatient for perfection. :-)

Oct 1, 2017 12:10 PM in response to Rob Hancox

I have a sync problem also - my Mac tells me that the Photo app has items to upload when I go in to 'Preferences'. And they never seem to upload. My Mac has been unsynced since June. My iPhone is perfectly synced.


On my Mac, if I am to click on 'iCloud Photo Library' to untick it, and then retick it (like an iCloud connectivity reboot effectively) it tells me "13,750 low-resolution items will be removed from this Mac."


I don't want to do that!


My Mac is a laptop permanently plugged in, as the battery is faulty thanks to a water spillage. I note that iCloud syncing recommends a full battery - could this be the reason, despite the unit being permanently plugged in to a power source?

Oct 2, 2017 2:51 AM in response to ritat

Hello


In my case, the little miracle I was hoping for happened: High Sierra solved the sync problem.


My sync was broken for month, I've tried several times and ways to "unbreak it", nothing worked - my iMac (my main PC for the pics) didn't want to sync with my Cloud library.


Updated to High Sierra. My iMac started to sync again.


Good luck!

Oct 18, 2017 1:18 PM in response to Corrie84

I would think that most of us who notice these issues have use the function for a while and that most of us have already uploaded the photos to the iCloud Library.

What we are referring to, that it does not work anymore properly for the new/incremental picture.

Not for love nor money can I get the same amount of pictures on my macbook, iPads, iPhones.


As an aside, and maybe exactly for the same fundamental reason, calendar items take quite a while to spread across, too!

Nov 9, 2017 3:20 AM in response to ritat

Why is getting photos from iPhone to Mac so complicated? It used to happen automatically. Now with recent upgrades (Mac OS High Sierra 10.13) I spend half an hour clicking settings, and my photos still don't get onto my MAC.

This needs to be fixed immediately!!! So frustrating. Ready to give up on Apple-so many glitches and settings. NOT enjoyable anymore!!!!

Dec 15, 2017 7:51 AM in response to ritat

I too was having trouble with photos not showing up on my iPad. They were syncing back and forth between my iMac and my iPhone just fine, but not so with my iPad. I tried everything I could think of.....signing out and back in to iCloud, restarting my iPad, made sure that my iCloud photos was turned on in settings, etc, etc.....with no results. Finally I contacted Apple and within 10 minutes had the problem solved. What they told me to do was this: Reset network settings by going to settings>general>reset>reset network settings. This will create a fresh connection between the network and your iPad and will help rule out any specific issues with the network configurations. This will not delete any personal information. However, this will reset Wi-Fi settings.


After doing this, I rejoined my wifi network and immediately the missing pictures started downloading onto my iPad. Problem solved!

Photos not syncing in iCloud

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