iPhone 6 GPS not working

Hello there,


For just about the past year (since about iOS 9 release), my phone's GPS has not been working. When I would try to use Apple Maps, it would say my car was off the road somewhere in the grass, and sometimes many roads over. It could never keep up with me while driving. This also occurred while using Google Maps, so I knew it wasn't just a problem with the Apple Maps app.


I tried to restart the phone several times, delete GPS apps and reinstall them, fully wipe the phone and start it from scratch, etc. The problem still exists. So for a while I just dealt with it. I just used my car's GPS if I needed one. Though it always bothered me that my 128GB iPhone 6's GPS was not working. However, with the release of the game "Pokemon GO" which relies on GPS, I am quite disappointed as I keep getting an error message that my GPS signal is not detected (yes, I enabled location services for the app).


Is there some app or something I can use to diagnose my GPS antennae within the phone? I have full 5-bar (dot?) signal, and my phone is in developer/debug mode, so I can also see the detailed signal strength is -81. I have AT&T as my carrier. There must be some way to determine if something in my phone is damaged. I would go to the Apple Store, but the closest one is about an hour and a half away, so I would like to avoid that if possible.

iPhone 6, iOS 9.3.2, 128GB

Posted on Jul 7, 2016 7:11 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 18, 2018 5:32 PM

Thank you for those that suggested replacing the flex cable. I ordered the parts and toolkit from ifixit.com and after replacing this cable my GPS is now working. $19.99 including shipping for both the part and the tool kit. If you are not very handy - or have less than perfect close vision - I would recommend that you have this installed by a professional. I regretted this project once I rolled up my sleeves to tackle, and by blind luck (literally with these 50 year old eyes) I installed this deeply embedded part.

152 replies

Jul 18, 2018 2:06 PM in response to FrankieViturello

I just tried the SIM removal/reboot process above on my 6 running 10.3.3 and didn't see any immediate improvement (Waze not working before or after). I'm still on 10.3.3 (need to keep some 32-bit apps), so maybe it works for the latest OS but not for 10.3.3. It's only been 30 minutes since the SIM removal/reboot, if it starts working better later, I'll post an update.


What's unusual on my iPhone 6 (10.3.3) is that the GPS works about 40% of the time, and doesn't work about 60% of the time. When it is working, it always works perfectly. I've never seen a directional glitch, so it doesn't really seem like the signal is weak when the GPS is working, it seems more like the GPS is turning on and off rather than having a marginal signal.

Jul 10, 2016 2:33 PM in response to SHADOWSTRIKE1

I have the same problem as well. I noticed it over a year ago when I tried using the WAZE app for the first time and it didn't pinpoint my location accurately enough. I never really cared since I rarely travel too far and my GPS worked well enough for me to navigate when I did have to rely on a map. Now that Pokemon GO is out which relies on very accurate positioning since certain Pokemon can only be captured in certain areas, it is really annoying that my phone takes a long time to put me in a general location or fails to find me at all. I know this is just a game but it is really annoying since this is the first week of release and all of my friends play it. My GPS seems to only work well enough to play when I am more urban areas in my city (maybe the buildings help concentrate the signals to my phone) compared to parks and more suburban areas. The phone would make my in-game location off by tens of meters and sometimes would teleport me around to another whole BLOCK!


I think it may be a hardware problem since I also noticed my phone started to become worse at picking up WIFI signals as well. I use to be able to walk around my business and maintain a good WIFI signal and now it seems that I can barely connect to my router unless I am within 10 feet of it. I've read around that this could be a short from either a bad charging cable, heat damage that damage the WIFI and GPS modules, or an update which fried partial systems.


edit: I checked my router with another person's newer iPhone and they had really good WIFI signal reception like what I had at first so that's why I think it's a hardware issue.

Jul 14, 2016 10:40 AM in response to SHADOWSTRIKE1

I have the exact same problem. When I am using Maps or Google Maps, it can originally locate me and give me he directions to a certain location. However, when I start moving or driving, the GPS function just seems to fail and does not follow me. I have tried to fix this by resetting my phone and checking the location services. I even went to the Apple Store and they factory resetted my phone, but still no fix. I then went to a cell repair shop and said they did not know how to fix it as well.


I have also attempted to play the new app Pokemon Go and I am highly disappointed that my GPS issues do not allow me to play because it never follows allng with me or it just tracks me in completely inaccurate locations.


My warranty has expired for my phone as I got it in September 2014. Are there any other options possible to fix my GPS?

Jul 22, 2016 1:48 PM in response to SHADOWSTRIKE1

I have had the same issue for about a year. Then, just like @FunnyAsianBoy, my wifi card started failing. Then my Bluetooth. I've lived with that for about a year, when last week my **** cell service started failing! NO SIGNAL or SEARCHING in areas where there is typically -60db signal strength (very good). Just an FYI, I own a fairly large IT consulting firm; troubleshooting is second nature. That said, I tried every "fix" I could find for this issue, still... nothing.


Apple has been useless so far. Year ago at the Genius Bar, they asked if I did the factory reset, the network settings reset, etc. I had done all that prior to coming in, and they said, "well, just use the Maps app from Apple, we can't ensure that Waze or Google Maps always work." Nice.


Now I've called support for the cellular issue and they said reset the network settings, do a reinstall. Still not working.


TOTALLY HARDWARE RELATED.

I now have a $500 iPod.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPhone 6 GPS not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.